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Compare LiveHelpNow and Rhino Support

See this
side-by-side comparison of LiveHelpNow vs. Rhino Support
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LiveHelpNow
LiveHelpNow
(122)
4.2 out of 5
LiveHelpNow
Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Star Rating
LiveHelpNow
LiveHelpNow
Rhino Support
Rhino Support
Market Segments
LiveHelpNow
LiveHelpNow
Small-Business (47.9% of reviews)
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Entry Level Price
LiveHelpNow
LiveHelpNow
$18.90 per month
Rhino Support
Rhino Support
$47 per month

LiveHelpNow vs Rhino Support

  • Reviewers felt that LiveHelpNow meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over LiveHelpNow.
Categories
Shared Categories
LiveHelpNow
LiveHelpNow
Rhino Support
Rhino Support
LiveHelpNow and Rhino Support are categorized as Help Desk and Live Chat
Unique Categories
LiveHelpNow
LiveHelpNow is categorized as Customer Self-Service
Rhino Support
Rhino Support has no unique categories
Pricing
LiveHelpNow
LiveHelpNow Pricing
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Ratings
Meets Requirements
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Rhino Support
Rhino Support
8.3
Responses: 8
Ease of Use
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
Rhino Support
Rhino Support
7.9
Responses: 8
Ease of Setup
LiveHelpNow
LiveHelpNow
8.4
Responses: 85
Rhino Support
Rhino Support
Not enough data available
Ease of Admin
LiveHelpNow
LiveHelpNow
8.4
Responses: 84
Rhino Support
Rhino Support
Not enough data available
Quality of Support
LiveHelpNow
LiveHelpNow
8.6
Responses: 100
Rhino Support
Rhino Support
7.7
Responses: 8
Ease of Doing Business With
LiveHelpNow
LiveHelpNow
8.9
Responses: 84
Rhino Support
Rhino Support
Not enough data available
Product Direction (% positive)
LiveHelpNow
LiveHelpNow
7.9
Responses: 110
Rhino Support
Rhino Support
8.5
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket response user experience
LiveHelpNow
LiveHelpNow
8.8
Responses: 23
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Workflow
LiveHelpNow
LiveHelpNow
9.0
Responses: 24
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Response Automation
LiveHelpNow
LiveHelpNow
8.8
Responses: 26
Verified Feature
Rhino Support
Rhino Support
Not enough data available
SLA Management
LiveHelpNow
LiveHelpNow
8.6
Responses: 17
Rhino Support
Rhino Support
Not enough data available
Attachments/Screencasts
LiveHelpNow
LiveHelpNow
7.7
Responses: 22
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Ticket Collaboration
LiveHelpNow
LiveHelpNow
8.7
Responses: 21
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer and Contacts Database
LiveHelpNow
LiveHelpNow
9.3
Responses: 15
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication
Pop-up Chat
LiveHelpNow
LiveHelpNow
8.9
Responses: 74
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Notifications
LiveHelpNow
LiveHelpNow
8.5
Responses: 81
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Targeted Emails
LiveHelpNow
LiveHelpNow
8.0
Responses: 39
Verified Feature
Rhino Support
Rhino Support
Not enough data available
In-App Messaging
LiveHelpNow
LiveHelpNow
8.0
Responses: 41
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Co-Browsing
LiveHelpNow
LiveHelpNow
Not enough data available
Rhino Support
Rhino Support
Not enough data available
Internal Use
Customization
LiveHelpNow
LiveHelpNow
8.5
Responses: 71
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Conversation Archiving
LiveHelpNow
LiveHelpNow
8.8
Responses: 64
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Lead Development
LiveHelpNow
LiveHelpNow
8.1
Responses: 43
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Knowledge Base
LiveHelpNow
LiveHelpNow
8.2
Responses: 43
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Team Inbox
LiveHelpNow
LiveHelpNow
7.8
Responses: 35
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customer Profiles
LiveHelpNow
LiveHelpNow
8.2
Responses: 40
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Communication Channels
Customer Portal
LiveHelpNow
LiveHelpNow
8.9
Responses: 26
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Email to Case
LiveHelpNow
LiveHelpNow
8.5
Responses: 24
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Chat/Live Support
LiveHelpNow
LiveHelpNow
9.5
Responses: 28
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Social Integration
LiveHelpNow
LiveHelpNow
9.0
Responses: 21
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Voice
LiveHelpNow
LiveHelpNow
9.4
Responses: 14
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Platform
Mobile User Support
LiveHelpNow
LiveHelpNow
8.8
Responses: 13
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Customization
LiveHelpNow
LiveHelpNow
8.5
Responses: 71
Verified Feature
Rhino Support
Rhino Support
Not enough data available
User, Role, and Access Management
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Integration
LiveHelpNow
LiveHelpNow
9.3
Responses: 12
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reporting
LiveHelpNow
LiveHelpNow
8.6
Responses: 24
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Dashboards
LiveHelpNow
LiveHelpNow
8.7
Responses: 25
Verified Feature
Rhino Support
Rhino Support
Not enough data available
Reviewers' Company Size
Reviewers of both LiveHelpNow and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
LiveHelpNow
47.9%
Rhino Support
Rhino Support
36.4%
Mid-Market
(51-1000 emp.)
LiveHelpNow
LiveHelpNow
31.9%
Rhino Support
Rhino Support
36.4%
Enterprise
(> 1000 emp.)
LiveHelpNow
LiveHelpNow
20.2%
Rhino Support
Rhino Support
27.3%
Reviewers' Industry
LiveHelpNow
LiveHelpNow Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
LiveHelpNow
G
Executive Sponsor in Electrical/Electronic Manufacturing

knowing in real-time what is happening on our site

Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Most Helpful Critical Review
LiveHelpNow
Antonia C.
User in Insurance

I never had any issues with the new program but it was an adjustment from Lync.

Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
LiveHelpNow
LiveHelpNow Discussions
Monty the Mongoose crying
LiveHelpNow has no discussions with answers
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Screenshots
LiveHelpNow
LiveHelpNow Screenshots
Rhino Support
Rhino Support Screenshots
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