Compare LiveHelpNow and Rhino Support
See this
side-by-side comparison of LiveHelpNow vs. Rhino Support
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, Rhino Support rates 4.2/5 stars with 11 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 LiveHelpNow |  Rhino Support | |
| Star Rating | LiveHelpNow | Rhino Support |
| Market Segments | LiveHelpNow Small-Business (47.9% of reviews) | Rhino Support Small-Business (36.4% of reviews) |
| Entry Level Price | LiveHelpNow $18.90 per month | Rhino Support $47 per month |
LiveHelpNow vs Rhino Support
- Reviewers felt that LiveHelpNow meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over LiveHelpNow.
Categories
Unique Categories
LiveHelpNow is categorized as Customer Self-Service
Rhino Support has no unique categories
Pricing
Live chat and SMS
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Free Trial
Solo
$47per month
Pro
$97per month
Platinum
$197per month
‐
Free Trial
Ratings
Meets Requirements
LiveHelpNow
Responses: 111
Rhino Support
Responses: 8
Ease of Use
LiveHelpNow
Responses: 111
Rhino Support
Responses: 8
Ease of Setup
LiveHelpNow
Responses: 85
Rhino Support
Not enough data availableEase of Admin
LiveHelpNow
Responses: 84
Rhino Support
Not enough data availableQuality of Support
LiveHelpNow
Responses: 100
Rhino Support
Responses: 8
Ease of Doing Business With
LiveHelpNow
Responses: 84
Rhino Support
Not enough data availableProduct Direction (% positive)
LiveHelpNow
Responses: 110
Rhino Support
Responses: 8
Features
Ticket and Case Management
Ticket creation user experience
LiveHelpNow
Responses: 24
Verified Feature
Rhino Support
Ticket response user experience
LiveHelpNow
Responses: 23
Verified Feature
Rhino Support
Workflow
LiveHelpNow
Responses: 24
Verified Feature
Rhino Support
Response Automation
LiveHelpNow
Responses: 26
Verified Feature
Rhino Support
SLA Management
LiveHelpNow
Responses: 17
Rhino Support
Attachments/Screencasts
LiveHelpNow
Responses: 22
Verified Feature
Rhino Support
Ticket Collaboration
LiveHelpNow
Responses: 21
Verified Feature
Rhino Support
Customer and Contacts Database
LiveHelpNow
Responses: 15
Verified Feature
Rhino Support
Communication
Pop-up Chat
LiveHelpNow
Responses: 74
Verified Feature
Rhino Support
Notifications
LiveHelpNow
Responses: 81
Verified Feature
Rhino Support
Targeted Emails
LiveHelpNow
Responses: 39
Verified Feature
Rhino Support
In-App Messaging
LiveHelpNow
Responses: 41
Verified Feature
Rhino Support
Co-Browsing
LiveHelpNow
Rhino Support
Internal Use
Customization
LiveHelpNow
Responses: 71
Verified Feature
Rhino Support
Conversation Archiving
LiveHelpNow
Responses: 64
Verified Feature
Rhino Support
Lead Development
LiveHelpNow
Responses: 43
Verified Feature
Rhino Support
Knowledge Base
LiveHelpNow
Responses: 43
Verified Feature
Rhino Support
Team Inbox
LiveHelpNow
Responses: 35
Verified Feature
Rhino Support
Customer Profiles
LiveHelpNow
Responses: 40
Verified Feature
Rhino Support
Communication Channels
Customer Portal
LiveHelpNow
Responses: 26
Verified Feature
Rhino Support
Email to Case
LiveHelpNow
Responses: 24
Verified Feature
Rhino Support
Chat/Live Support
LiveHelpNow
Responses: 28
Verified Feature
Rhino Support
Social Integration
LiveHelpNow
Responses: 21
Verified Feature
Rhino Support
Voice
LiveHelpNow
Responses: 14
Verified Feature
Rhino Support
Platform
Mobile User Support
LiveHelpNow
Responses: 13
Verified Feature
Rhino Support
Customization
LiveHelpNow
Responses: 71
Verified Feature
Rhino Support
User, Role, and Access Management
LiveHelpNow
Responses: 18
Verified Feature
Rhino Support
Integration
LiveHelpNow
Responses: 12
Verified Feature
Rhino Support
Reporting
LiveHelpNow
Responses: 24
Verified Feature
Rhino Support
Dashboards
LiveHelpNow
Responses: 25
Verified Feature
Rhino Support
Reviewers' Company Size
Reviewers of both LiveHelpNow and Rhino Support were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
Rhino Support
Mid-Market
(51-1000 emp.)
LiveHelpNow
Rhino Support
Enterprise
(> 1000 emp.)
LiveHelpNow
Rhino Support
Reviewers' Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Reviews
Most Helpful Favorable Review
Executive Sponsor in Electrical/Electronic Manufacturing
knowing in real-time what is happening on our site
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
Most Helpful Critical Review
Antonia C.
User in Insurance
I never had any issues with the new program but it was an adjustment from Lync.
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Top Alternatives
Discussions
LiveHelpNow has no discussions with answers
Rhino Support has no discussions with answers
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