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Compare LiveHelpNow and ProProfs Knowledge Base Software

See this
side-by-side comparison of LiveHelpNow vs. ProProfs Knowledge Base Software
based on preference data from user reviews. LiveHelpNow rates 4.2/5 stars with 122 reviews. By contrast, ProProfs Knowledge Base Software rates 4.5/5 stars with 16 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LiveHelpNow
LiveHelpNow
(122)
4.2 out of 5
LiveHelpNow
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
(16)
4.5 out of 5
ProProfs Knowledge Base Software
Star Rating
LiveHelpNow
LiveHelpNow
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Market Segments
LiveHelpNow
LiveHelpNow
Small-Business (47.9% of reviews)
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Small-Business (46.7% of reviews)
Entry Level Price
LiveHelpNow
LiveHelpNow
$18.90 per month
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
$ 0

LiveHelpNow vs ProProfs Knowledge Base Software

When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use and administer. However, reviewers preferred the ease of set up, and doing business with LiveHelpNow overall.

  • Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than LiveHelpNow.
  • When comparing quality of ongoing product support, reviewers felt that ProProfs Knowledge Base Software is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of ProProfs Knowledge Base Software over LiveHelpNow.
Categories
Shared Categories
LiveHelpNow
LiveHelpNow
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
LiveHelpNow and ProProfs Knowledge Base Software are categorized as Customer Self-Service
Unique Categories
LiveHelpNow
LiveHelpNow is categorized as Help Desk and Live Chat
Pricing
LiveHelpNow
LiveHelpNow Pricing
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Pricing
FREE
$ 0
PROFESSIONAL
$ 29per month (annually)
TEAM
$ 79per month (annually)
BUSINESS [*most popular]
$ 129per month (annually)
ENTERPRISE
$299per month (annually)
Free Trial
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Ratings
Meets Requirements
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.2
Responses: 13
Ease of Use
LiveHelpNow
LiveHelpNow
8.7
Responses: 111
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.5
Responses: 13
Ease of Setup
LiveHelpNow
LiveHelpNow
8.4
Responses: 85
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
Ease of Admin
LiveHelpNow
LiveHelpNow
8.4
Responses: 84
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.6
Responses: 6
Quality of Support
LiveHelpNow
LiveHelpNow
8.6
Responses: 100
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.0
Responses: 12
Ease of Doing Business With
LiveHelpNow
LiveHelpNow
8.9
Responses: 84
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
8.3
Responses: 6
Product Direction (% positive)
LiveHelpNow
LiveHelpNow
7.9
Responses: 110
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
10.0
Responses: 11
Features
Knowledge Share
Knowledge Base
LiveHelpNow
LiveHelpNow
8.9
Responses: 20
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
9.3
Responses: 5
Searchable Articles
LiveHelpNow
LiveHelpNow
8.8
Responses: 18
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Community Forums
LiveHelpNow
LiveHelpNow
8.2
Responses: 19
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
LiveHelpNow
8.8
Responses: 16
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
LiveHelpNow
LiveHelpNow
8.5
Responses: 17
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
LiveHelpNow
LiveHelpNow
8.0
Responses: 17
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Feature Not Available
Tickets and Tagging
LiveHelpNow
LiveHelpNow
8.5
Responses: 20
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Live Chat
LiveHelpNow
LiveHelpNow
9.3
Responses: 25
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
Not enough data available
Reviewers' Company Size
Reviewers of both LiveHelpNow and ProProfs Knowledge Base Software were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveHelpNow
LiveHelpNow
47.9%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
Mid-Market
(51-1000 emp.)
LiveHelpNow
LiveHelpNow
31.9%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
46.7%
Enterprise
(> 1000 emp.)
LiveHelpNow
LiveHelpNow
20.2%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software
6.7%
Reviewers' Industry
LiveHelpNow
LiveHelpNow Industry
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Industry
Information Technology and Services
20.0%
Computer Software
20.0%
Telecommunications
6.7%
Marketing and Advertising
6.7%
Internet
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
LiveHelpNow
Sam H.
Administrator in Information Technology and Services

Simplicity of use and ability to customize notifications.

ProProfs Knowledge Base Software
Jacqueline R.
User in Graphic Design

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
LiveHelpNow
Antonia C.
User in Insurance

I never had any issues with the new program but it was an adjustment from Lync.

Discussions
LiveHelpNow
LiveHelpNow Discussions
Monty the Mongoose crying
LiveHelpNow has no discussions with answers
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Discussions
How many help sites can I create?
1 comment
Offical Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 comment
Offical Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 comment
Offical Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
Screenshots
LiveHelpNow
LiveHelpNow Screenshots
ProProfs Knowledge Base Software
ProProfs Knowledge Base Software Screenshots
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