Compare LiveHelpNow vs ProProfs Knowledge Base Software

See this
comparison of LiveHelpNow vs. ProProfs Knowledge Base Software
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
ProProfs Knowledge Base Software
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
9.0
Ease of Use
Ease of Use
8.7
9.4
Ease of Setup
Ease of Setup
8.4
Not enough data available
Ease of Admin
Ease of Admin
8.4
Not enough data available
Quality of Support
Quality of Support
8.6
8.6
Ease of Doing Business With
Ease of Doing Business With
8.9
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.9
10.0
Meets Requirements
LiveHelpNow
8.7
ProProfs Knowledge Base Software
9.0
Ease of Use
LiveHelpNow
8.7
ProProfs Knowledge Base Software
9.4
Ease of Setup
LiveHelpNow
8.4
ProProfs Knowledge Base Software
Not enough data available
Ease of Admin
LiveHelpNow
8.4
ProProfs Knowledge Base Software
Not enough data available
Quality of Support
LiveHelpNow
8.6
ProProfs Knowledge Base Software
8.6
Ease of Doing Business With
LiveHelpNow
8.9
ProProfs Knowledge Base Software
Not enough data available
Product Direction (% positive)
LiveHelpNow
7.9
ProProfs Knowledge Base Software
10.0

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.9
ProProfs Knowledge Base Software
Not enough data available
Searchable Articles
LiveHelpNow
8.8
ProProfs Knowledge Base Software
Not enough data available
Community Forums
LiveHelpNow
8.2
ProProfs Knowledge Base Software
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.8
ProProfs Knowledge Base Software
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.5
ProProfs Knowledge Base Software
Not enough data available
Forum to Reponse
LiveHelpNow
8.0
ProProfs Knowledge Base Software
Not enough data available
Tickets and Tagging
LiveHelpNow
8.5
ProProfs Knowledge Base Software
Not enough data available
Live Chat
LiveHelpNow
9.3
ProProfs Knowledge Base Software
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.9%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.9%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.2%
9.1%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%
ProProfs Knowledge Base Software
Small-Business
45.5%
Mid-Market
45.5%
Enterprise
9.1%

Reviewers' Industry

 
Retail
6.7%
Computer Software
36.4%
 
Information Technology and Services
5.9%
Information Technology and Services
18.2%
 
Insurance
4.2%
Telecommunications
9.1%
 
Consumer Goods
4.2%
Internet
9.1%
 
Apparel & Fashion
4.2%
Graphic Design
9.1%
 
Other
74.8%
Other
18.2%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
ProProfs Knowledge Base Software
Computer Software
36.4%
Information Technology and Services
18.2%
Telecommunications
9.1%
Internet
9.1%
Graphic Design
9.1%
Other
18.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Management Consulting

Live Help Now offers a ton of features for chat from text ti chat to canned phrases.

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
LiveHelpNow
Most Helpful Favorable Review
Administrator in Management Consulting

Live Help Now offers a ton of features for chat from text ti chat to canned phrases.

Most Helpful Critical Review
Seth R.
User

I tried to interact with customer support and they were very salesy and not helpful

ProProfs Knowledge Base Software
Most Helpful Favorable Review
Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

Screenshots

 
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ProProfs Knowledge Base Software
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