2026 Best Software Awards are here!See the list
Compare LiveHelpNow and Olark 
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (49.5% of reviews)
Entry-Level Pricing
Starting at $21.00 Per Month
$17 per month
LiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansOlark
Star Rating
(224)4.3 out of 5
Market Segments
Small-Business (49.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkLiveHelpNow vs Olark
When assessing the two solutions, reviewers found Olark easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Olark meets the needs of their business better than LiveHelpNow.
- When comparing quality of ongoing product support, reviewers felt that Olark is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Olark over LiveHelpNow.
Pricing
Entry-Level Pricing
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Free Trial
LiveHelpNow
Free Trial is available
Olark
Free Trial is available
Ratings
Meets Requirements
8.7
142
8.9
209
Ease of Use
8.6
143
9.3
211
Ease of Setup
8.5
102
9.0
113
Ease of Admin
8.5
102
9.0
115
Quality of Support
8.7
131
8.8
174
Has the product been a good partner in doing business?
9.1
101
9.1
108
Product Direction (% positive)
8.1
138
8.2
210
Features by Category
Ticket and Case Management
8.4
34
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
8.5
36
|
Verified
Not enough data
8.4
27
Not enough data
7.8
31
|
Verified
Not enough data
8.6
32
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
36
|
Verified
Not enough data
8.4
34
|
Verified
Not enough data
9.1
39
|
Verified
Not enough data
8.5
30
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
Platform
8.5
17
|
Verified
Not enough data
8.4
83
|
Verified
7.7
97
|
Verified
8.7
22
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.3
35
|
Verified
Not enough data
8.5
36
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
91
|
Verified
9.3
111
|
Verified
8.5
99
|
Verified
8.8
108
|
Verified
8.0
52
|
Verified
8.2
54
8.1
54
|
Verified
9.7
5
Not enough data
Not enough data
Internal Use
8.4
83
|
Verified
7.7
97
|
Verified
8.6
79
|
Verified
8.8
103
|
Verified
8.2
54
|
Verified
8.3
74
|
Verified
8.4
56
|
Verified
8.0
5
7.9
48
|
Verified
8.1
6
8.2
54
|
Verified
8.7
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.0
28
Not enough data
8.5
27
Not enough data
8.0
28
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveHelpNow and Olark are categorized as Live Chat
Unique Categories
LiveHelpNow is categorized as Customer Self-Service, Help Desk, and Digital Customer Service Platforms
Olark has no unique categories
Reviews
Reviewers' Company Size
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
5.8%
Retail
5.2%
Insurance
4.5%
Financial Services
4.5%
Consumer Goods
4.5%
Other
75.5%
Computer Software
19.5%
Internet
11.4%
Retail
6.4%
Education Management
4.5%
Marketing and Advertising
4.1%
Other
54.1%
Alternatives
Discussions
LiveHelpNow has no discussions with answers
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
