# LiveHelpNow vs Olark Comparison

| | LiveHelpNow | Olark | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 158 | 224 | 
| **Largest Market Segment** | Small-Business (48.4% of reviews) | Small-Business (49.5% of reviews) | 
| **Entry Level Price** | Starting at $21.00 Per Month | $17  per month | 

---
## Top Pros & Cons

### LiveHelpNow

Pros:
- AI Technology (1 reviews)
- Automation (1 reviews)

Cons:
- Admin Control Issues (1 reviews)
- Interface Issues (1 reviews)

### Olark

Pros:
- Interface Ease (1 reviews)
- User Interface (1 reviews)

Cons:
- Billing Issues (1 reviews)

---
## Ratings Comparison
| Rating | LiveHelpNow | Olark | 
|---|---|---|
  | **Meets Requirements** | 8.7 (142 reviews) | 8.9 (209 reviews) | 
  | **Ease of Use** | 8.6 (143 reviews) | 9.3 (211 reviews) | 
  | **Ease of Setup** | 8.5 (102 reviews) | 9.0 (113 reviews) | 
  | **Ease of Admin** | 8.5 (102 reviews) | 9.0 (115 reviews) | 
  | **Quality of Support** | 8.7 (131 reviews) | 8.8 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (101 reviews) | 9.1 (108 reviews) | 
  | **Product Direction (% positive)** | 8.1 (138 reviews) | 8.2 (210 reviews) | 

---
## Pricing

### LiveHelpNow

#### Entry-Level Pricing

Plan: Knowledge Base

Price: Starting at $21.00 Per Month

Description: Starting at only $21 a month per agent.

Key Features:
- Unlimited Articles
- SEO Boost
- Support Portal

[Browse all 4 editions](https://www.g2.com/products/livehelpnow/pricing)

#### Free Trial

Yes

### Olark

#### Entry-Level Pricing

Plan: Olark Live Chat

Price: $17  per month

Key Features:
- Per Operator
- Customize Your Design
- Chat Ratings

[Learn more about Olark](https://www.g2.com/products/olark/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveHelpNow** | 8.5/10 | 109 |
| **Olark** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Ticket creation user experience** | 8.4 (34 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.4 (33 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.8 (35 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.5 (36 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.4 (27 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.8 (31 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.6 (32 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.6 (23 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Customer Portal** | 8.7 (36 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.4 (34 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.1 (39 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.5 (30 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.8 (23 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Mobile User Support** | 8.5 (17 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (83 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (22 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.7 (15 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.3 (35 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (36 reviews) ✓ Verified | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveHelpNow** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Reliability** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Interaction

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Creativity** | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveHelpNow** | 8.3/10 | 107 |
| **Olark** | 8.6/10 | 118 |

#### Generative AI

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Pop-up Chat** | 9.0 (91 reviews) ✓ Verified | 9.3 (111 reviews) ✓ Verified | 
| **Notifications** | 8.5 (99 reviews) ✓ Verified | 8.8 (108 reviews) ✓ Verified | 
| **Targeted Emails** | 8.0 (52 reviews) ✓ Verified | 8.2 (54 reviews) | 
| **In-App Messaging** | 8.1 (54 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Customization ** | 8.4 (83 reviews) ✓ Verified | 7.7 (97 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (79 reviews) ✓ Verified | 8.8 (103 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (54 reviews) ✓ Verified | 8.3 (74 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (56 reviews) ✓ Verified | 8.0 (5 reviews) | 
| **Team Inbox ** | 7.9 (48 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Customer Profiles** | 8.2 (54 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveHelpNow** | 8.5/10 | 35 |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Knowledge Base** | 9.0 (28 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (27 reviews) | Not enough data | 
| **Community Forums** | 8.0 (28 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveHelpNow** | N/A | N/A |
| **Olark** | N/A | N/A |

#### Generative AI

| Feature | LiveHelpNow | Olark | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to LiveHelpNow (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | LiveHelpNow | Olark | 
|---|---|---|
| **Small-Business** | 48.4% | 49.5% | 
| **Mid-Market** | 34.2% | 45.0% | 
| **Enterprise** | 17.4% | 5.5% | 

### By Industry

#### LiveHelpNow

- **Information Technology and Services:** 5.8%
- **Retail:** 5.2%
- **Consumer Goods:** 4.5%
- **Financial Services:** 4.5%
- **Insurance:** 4.5%
- **Education Management:** 3.9%
- **Accounting:** 3.2%
- **Apparel & Fashion:** 3.2%
- **Real Estate:** 3.2%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Other:** 59.4%

#### Olark

- **Computer Software:** 19.5%
- **Internet:** 11.4%
- **Retail:** 6.4%
- **Education Management:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Information Technology and Services:** 4.1%
- **Higher Education:** 2.7%
- **Hospitality:** 2.3%
- **Insurance:** 2.3%
- **Consumer Services:** 1.8%
- **Other:** 40.9%

---
## Alternatives

### Alternatives to LiveHelpNow

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
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- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)

### Alternatives to Olark

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- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
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- [Pure Chat](https://www.g2.com/products/pure-chat/reviews) — 4.4/5 stars (207 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [tawk.to](https://www.g2.com/products/tawk-to/reviews) — 4.5/5 stars (202 reviews)
- [Velaro](https://www.g2.com/products/velaro/reviews) — 4.1/5 stars (17 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)

---
## Top Discussions

### LiveHelpNow

No discussions available for this product.

### Olark

- Title: [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) — 1 comment
  > **Top comment:** "Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livehelpnow-vs-olark)