Compare LiveHelpNow vs MyGuide

See this
comparison of LiveHelpNow vs. MyGuide
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. MyGuide rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
MyGuide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
10.0
Ease of Use
Ease of Use
8.7
9.7
Ease of Setup
Ease of Setup
8.4
Not enough data available
Ease of Admin
Ease of Admin
8.4
Not enough data available
Quality of Support
Quality of Support
8.6
10.0
Ease of Doing Business With
Ease of Doing Business With
8.9
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.9
7.7
Meets Requirements
LiveHelpNow
8.7
MyGuide
10.0
Ease of Use
LiveHelpNow
8.7
MyGuide
9.7
Ease of Setup
LiveHelpNow
8.4
MyGuide
Not enough data available
Ease of Admin
LiveHelpNow
8.4
MyGuide
Not enough data available
Quality of Support
LiveHelpNow
8.6
MyGuide
10.0
Ease of Doing Business With
LiveHelpNow
8.9
MyGuide
Not enough data available
Product Direction (% positive)
LiveHelpNow
7.9
MyGuide
7.7

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.9
MyGuide
Not enough data available
Searchable Articles
LiveHelpNow
8.8
MyGuide
Not enough data available
Community Forums
LiveHelpNow
8.2
MyGuide
Not enough data available
Interactive FAQs & Forums
LiveHelpNow
8.8
MyGuide
Not enough data available
Interaction
Web Portals
LiveHelpNow
8.5
MyGuide
Not enough data available
Forum to Reponse
LiveHelpNow
8.0
MyGuide
Not enough data available
Tickets and Tagging
LiveHelpNow
8.5
MyGuide
Not enough data available
Live Chat
LiveHelpNow
9.3
MyGuide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.9%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.9%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.2%
0%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%

Reviewers' Industry

 
Retail
6.7%
Information Technology and Services
60.0%
 
Information Technology and Services
5.9%
Internet
20.0%
 
Insurance
4.2%
Computer Software
20.0%
 
Consumer Goods
4.2%
 
Apparel & Fashion
4.2%
 
Other
74.8%
Other
0.0%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

 
LiveHelpNow
Most Helpful Favorable Review
Timmi R.
Administrator

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Most Helpful Critical Review
Administrator

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Screenshots

 
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