Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow vs Micro Focus Service Management Automation (SMAX)
See this
comparison of LiveHelpNow vs. Micro Focus Service Management Automation (SMAX)
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 115 reviews. Micro Focus Service Management Automation (SMAX) rates 4.0/5 stars with 52 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
 
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.2
Ease of Use
Ease of Use
8.7
7.4
Ease of Setup
Ease of Setup
8.4
7.1
Ease of Admin
Ease of Admin
8.4
7.5
Quality of Support
Quality of Support
8.6
7.6
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
6.8
Meets Requirements
LiveHelpNow
8.7
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
LiveHelpNow
8.7
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
LiveHelpNow
8.4
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
LiveHelpNow
8.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
LiveHelpNow
8.6
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
LiveHelpNow
8.9
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
LiveHelpNow
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
69.2%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
7.6%
Information Technology and Services
25.4%
 
Retail
5.6%
Hospital & Health Care
10.2%
 
Consumer Goods
4.9%
Insurance
8.5%
 
Insurance
4.2%
Airlines/Aviation
8.5%
 
Business Supplies and Equipment
4.2%
Utilities
3.4%
 
Other
73.6%
Other
44.1%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Being able to chat online, it makes things easier

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The software/operator panel can be slow (like an old computer).

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

Being able to chat online, it makes things easier

Most Helpful Critical Review
G2 User

The software/operator panel can be slow (like an old computer).

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Micro Focus Service Management Automation (SMAX)
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Micro Focus Service Management Automation (SMAX) a QuestionContact Micro Focus Service Management Automation (SMAX)