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Compare LiveHelpNow, LiveChat, and Zendesk Chat

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
LITE
Free
 
Call management
$9
per month
Team
$33
per seat / month
BASIC
$11.20
per agent/mo. ( billed annually)
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
ADVANCED
$20
per agent/mo. (billed annually)
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
8.9
Ease of Use
Ease of Use
8.7
9.4
8.8
Ease of Setup
Ease of Setup
8.4
9.1
8.6
Ease of Admin
Ease of Admin
8.4
9.2
8.4
Quality of Support
Quality of Support
8.6
9.1
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
8.5
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
8.5
Meets Requirements
LiveHelpNow
8.7
LiveChat
9.1
Zendesk Chat
8.9
Ease of Use
LiveHelpNow
8.7
LiveChat
9.4
Zendesk Chat
8.8
Ease of Setup
LiveHelpNow
8.4
LiveChat
9.1
Zendesk Chat
8.6
Ease of Admin
LiveHelpNow
8.4
LiveChat
9.2
Zendesk Chat
8.4
Quality of Support
LiveHelpNow
8.6
LiveChat
9.1
Zendesk Chat
8.4
Ease of Doing Business With
LiveHelpNow
8.9
LiveChat
9.1
Zendesk Chat
8.5
Product Direction (% positive)
LiveHelpNow
7.8
LiveChat
8.4
Zendesk Chat
8.5

Features

Communication
Pop-up Chat
LiveHelpNow
8.8
LiveChat
9.2
Zendesk Chat
9.1
Notifications
LiveHelpNow
8.4
LiveChat
9.0
Zendesk Chat
8.8
Targeted Emails
LiveHelpNow
7.9
LiveChat
8.6
Zendesk Chat
8.2
In-App Messaging
LiveHelpNow
7.9
LiveChat
8.8
Zendesk Chat
8.9
Internal Use
Customization
LiveHelpNow
8.4
LiveChat
8.5
Zendesk Chat
7.8
Conversation Archiving
LiveHelpNow
8.7
LiveChat
8.8
Zendesk Chat
8.6
Lead Development
LiveHelpNow
8.0
LiveChat
8.6
Zendesk Chat
8.2
Knowledge Base
LiveHelpNow
8.1
LiveChat
8.6
Zendesk Chat
8.5
Team Inbox
LiveHelpNow
7.6
LiveChat
8.6
Zendesk Chat
8.5
Customer Profiles
LiveHelpNow
8.0
LiveChat
8.4
Zendesk Chat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
47.9%
46.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
35.4%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
16.8%
11.3%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%
Zendesk Chat
Small-Business
46.9%
Mid-Market
41.8%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
9.5%
Computer Software
15.8%
 
Retail
5.6%
Information Technology and Services
8.3%
Information Technology and Services
8.6%
 
Consumer Goods
4.9%
Retail
4.8%
Internet
7.9%
 
Insurance
4.2%
Internet
4.8%
Consumer Services
6.0%
 
Business Supplies and Equipment
4.2%
Telecommunications
3.5%
Telecommunications
5.6%
 
Other
73.6%
Other
69.1%
Other
56.1%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%
Zendesk Chat
Computer Software
15.8%
Information Technology and Services
8.6%
Internet
7.9%
Consumer Services
6.0%
Telecommunications
5.6%
Other
56.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 User

I do t think there is anything that I dislike.

Kelsey S.
Administrator in Retail

I don't like notification system for incoming chats

 
LiveHelpNow
Most Helpful Favorable Review
G2 User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I do t think there is anything that I dislike.

Zendesk Chat
Most Helpful Favorable Review
Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Kelsey S.
Administrator in Retail

I don't like notification system for incoming chats

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Zendesk Chat
No downloads provided
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