Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow, LiveChat, and Pure Chat

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
Free
100% Free
 
Call management
$9
per month
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
8.8
Ease of Use
Ease of Use
8.7
9.4
9.3
Ease of Setup
Ease of Setup
8.4
9.1
9.3
Ease of Admin
Ease of Admin
8.4
9.2
9.0
Quality of Support
Quality of Support
8.6
9.1
9.0
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
9.3
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
9.0
Meets Requirements
LiveHelpNow
8.7
LiveChat
9.1
Pure Chat
8.8
Ease of Use
LiveHelpNow
8.7
LiveChat
9.4
Pure Chat
9.3
Ease of Setup
LiveHelpNow
8.4
LiveChat
9.1
Pure Chat
9.3
Ease of Admin
LiveHelpNow
8.4
LiveChat
9.2
Pure Chat
9.0
Quality of Support
LiveHelpNow
8.6
LiveChat
9.1
Pure Chat
9.0
Ease of Doing Business With
LiveHelpNow
8.9
LiveChat
9.1
Pure Chat
9.3
Product Direction (% positive)
LiveHelpNow
7.8
LiveChat
8.4
Pure Chat
9.0

Features

Communication
Pop-up Chat
LiveHelpNow
8.8
LiveChat
9.2
Pure Chat
9.3
Notifications
LiveHelpNow
8.4
LiveChat
9.0
Pure Chat
8.8
Targeted Emails
LiveHelpNow
7.9
LiveChat
8.6
Pure Chat
Not enough data available
In-App Messaging
LiveHelpNow
7.9
LiveChat
8.8
Pure Chat
Not enough data available
Internal Use
Customization
LiveHelpNow
8.4
LiveChat
8.5
Pure Chat
8.2
Conversation Archiving
LiveHelpNow
8.7
LiveChat
8.8
Pure Chat
8.5
Lead Development
LiveHelpNow
8.0
LiveChat
8.6
Pure Chat
7.9
Knowledge Base
LiveHelpNow
8.1
LiveChat
8.6
Pure Chat
Not enough data available
Team Inbox
LiveHelpNow
7.6
LiveChat
8.6
Pure Chat
Not enough data available
Customer Profiles
LiveHelpNow
8.0
LiveChat
8.4
Pure Chat
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
47.9%
59.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
35.4%
28.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
16.8%
12.1%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
LiveChat
Small-Business
47.9%
Mid-Market
35.4%
Enterprise
16.8%
Pure Chat
Small-Business
59.0%
Mid-Market
28.9%
Enterprise
12.1%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
9.5%
Higher Education
5.9%
 
Retail
5.6%
Information Technology and Services
8.3%
Financial Services
5.9%
 
Consumer Goods
4.9%
Retail
4.8%
Computer Software
5.9%
 
Insurance
4.2%
Internet
4.8%
Retail
4.9%
 
Business Supplies and Equipment
4.2%
Telecommunications
3.5%
Information Technology and Services
4.9%
 
Other
73.6%
Other
69.1%
Other
72.4%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.1%
Pure Chat
Higher Education
5.9%
Financial Services
5.9%
Computer Software
5.9%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

G2 User

I liked the product. I didn't have any problems with it.

G2 User

Live chat sometimes has minor glitches and logs you out

 
LiveHelpNow
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

Live chat sometimes has minor glitches and logs you out

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4

Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Pure Chat
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNowAsk Pure Chat a QuestionContact Pure Chat