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Compare LiveHelpNow, LiveChat, and Olark

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
Olark Live Chat
$17
per month
 
Call management
$9
per month
Team
$33
per seat / month
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
8.9
Ease of Use
Ease of Use
8.7
9.4
9.2
Ease of Setup
Ease of Setup
8.4
9.1
9.0
Ease of Admin
Ease of Admin
8.4
9.2
9.0
Quality of Support
Quality of Support
8.6
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
8.1
Meets Requirements
LiveHelpNow
8.7
LiveChat
9.1
Olark
8.9
Ease of Use
LiveHelpNow
8.7
LiveChat
9.4
Olark
9.2
Ease of Setup
LiveHelpNow
8.4
LiveChat
9.1
Olark
9.0
Ease of Admin
LiveHelpNow
8.4
LiveChat
9.2
Olark
9.0
Quality of Support
LiveHelpNow
8.6
LiveChat
9.1
Olark
8.8
Ease of Doing Business With
LiveHelpNow
8.9
LiveChat
9.1
Olark
9.1
Product Direction (% positive)
LiveHelpNow
7.8
LiveChat
8.4
Olark
8.1

Features

Communication
Pop-up Chat
LiveHelpNow
8.8
LiveChat
9.2
Olark
9.2
Notifications
LiveHelpNow
8.4
LiveChat
8.9
Olark
8.6
Targeted Emails
LiveHelpNow
7.9
LiveChat
8.5
Olark
7.8
In-App Messaging
LiveHelpNow
7.9
LiveChat
8.8
Olark
Not enough data available
Internal Use
Customization
LiveHelpNow
8.4
LiveChat
8.5
Olark
7.4
Conversation Archiving
LiveHelpNow
8.7
LiveChat
8.8
Olark
8.8
Lead Development
LiveHelpNow
8.0
LiveChat
8.6
Olark
8.0
Knowledge Base
LiveHelpNow
8.1
LiveChat
8.5
Olark
Not enough data available
Team Inbox
LiveHelpNow
7.6
LiveChat
8.6
Olark
Not enough data available
Customer Profiles
LiveHelpNow
8.0
LiveChat
8.4
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
47.7%
48.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
35.6%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
16.7%
5.2%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.7%
Olark
Small-Business
48.7%
Mid-Market
46.1%
Enterprise
5.2%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
9.4%
Computer Software
22.7%
 
Retail
5.6%
Information Technology and Services
8.3%
Internet
13.0%
 
Consumer Goods
4.9%
Retail
4.8%
Retail
5.9%
 
Insurance
4.2%
Internet
4.8%
Education Management
5.0%
 
Business Supplies and Equipment
4.2%
Telecommunications
3.4%
Marketing and Advertising
3.4%
 
Other
73.6%
Other
69.2%
Other
50.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
LiveChat
Computer Software
9.4%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.4%
Other
69.2%
Olark
Computer Software
22.7%
Internet
13.0%
Retail
5.9%
Education Management
5.0%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

G2 User in Information Technology and Services

The lag on server response when we are close to max capacity.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Information Technology and Services

The lag on server response when we are close to max capacity.

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Olark
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Olark
No downloads provided
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