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Compare LiveHelpNow, LiveChat, and LiveEngage

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
We build packaging and pricing around your needs, not ours.
Request Pricing
 
Call management
$9
per month
Team
$33
per seat / month
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
LiveEngage
We build packaging and pricing around your needs, not ours.
Request Pricing
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
7.9
Ease of Use
Ease of Use
8.7
9.4
7.8
Ease of Setup
Ease of Setup
8.4
9.1
6.8
Ease of Admin
Ease of Admin
8.4
9.2
7.1
Quality of Support
Quality of Support
8.6
9.1
7.2
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
7.0
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
6.8
Meets Requirements
LiveHelpNow
8.7
LiveChat
9.1
LiveEngage
7.9
Ease of Use
LiveHelpNow
8.7
LiveChat
9.4
LiveEngage
7.8
Ease of Setup
LiveHelpNow
8.4
LiveChat
9.1
LiveEngage
6.8
Ease of Admin
LiveHelpNow
8.4
LiveChat
9.2
LiveEngage
7.1
Quality of Support
LiveHelpNow
8.6
LiveChat
9.1
LiveEngage
7.2
Ease of Doing Business With
LiveHelpNow
8.9
LiveChat
9.1
LiveEngage
7.0
Product Direction (% positive)
LiveHelpNow
7.8
LiveChat
8.4
LiveEngage
6.8

Features

Communication
Pop-up Chat
LiveHelpNow
8.8
LiveChat
9.2
LiveEngage
8.6
Notifications
LiveHelpNow
8.4
LiveChat
9.0
LiveEngage
8.6
Targeted Emails
LiveHelpNow
7.9
LiveChat
8.6
LiveEngage
7.2
In-App Messaging
LiveHelpNow
7.9
LiveChat
8.9
LiveEngage
7.1
Internal Use
Customization
LiveHelpNow
8.4
LiveChat
8.5
LiveEngage
7.4
Conversation Archiving
LiveHelpNow
8.7
LiveChat
8.8
LiveEngage
6.9
Lead Development
LiveHelpNow
8.0
LiveChat
8.6
LiveEngage
8.9
Knowledge Base
LiveHelpNow
8.1
LiveChat
8.6
LiveEngage
6.7
Team Inbox
LiveHelpNow
7.6
LiveChat
8.6
LiveEngage
9.0
Customer Profiles
LiveHelpNow
8.0
LiveChat
8.4
LiveEngage
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
47.8%
26.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
35.5%
44.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
16.7%
30.0%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
LiveChat
Small-Business
47.8%
Mid-Market
35.5%
Enterprise
16.7%
LiveEngage
Small-Business
26.0%
Mid-Market
44.0%
Enterprise
30.0%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
9.5%
Telecommunications
13.3%
 
Retail
5.6%
Information Technology and Services
8.3%
Computer Software
8.3%
 
Consumer Goods
4.9%
Retail
4.8%
Philanthropy
6.7%
 
Insurance
4.2%
Internet
4.8%
Outsourcing/Offshoring
6.7%
 
Business Supplies and Equipment
4.2%
Telecommunications
3.4%
Consumer Goods
6.7%
 
Other
73.6%
Other
69.1%
Other
58.3%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.4%
Other
69.1%
LiveEngage
Telecommunications
13.3%
Computer Software
8.3%
Philanthropy
6.7%
Outsourcing/Offshoring
6.7%
Consumer Goods
6.7%
Other
58.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 User in Libraries

Messaging platform options ans availability

G2 User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

How quick and effective the whole service is, I really like it

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Libraries

Messaging platform options ans availability

LiveEngage
Most Helpful Favorable Review
Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
G2 User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveEngage
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
LiveEngage
No downloads provided
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