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Compare LiveHelpNow, LiveChat, and Intercom

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
Engage
$53
starting from
 
Call management
$9
per month
Team
$33
per seat / month
Respond
$53
starting from
 
Knowledge base management
$18.90
per month
Business
$50
per seat / month
Educate
$49
monthly flat rate
 
Support Ticket Sofware
$18.90
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
8.6
Ease of Use
Ease of Use
8.7
9.4
8.7
Ease of Setup
Ease of Setup
8.4
9.1
8.3
Ease of Admin
Ease of Admin
8.4
9.2
8.7
Quality of Support
Quality of Support
8.6
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
8.5
Meets Requirements
LiveHelpNow
8.7
LiveChat
9.1
Intercom
8.6
Ease of Use
LiveHelpNow
8.7
LiveChat
9.4
Intercom
8.7
Ease of Setup
LiveHelpNow
8.4
LiveChat
9.1
Intercom
8.3
Ease of Admin
LiveHelpNow
8.4
LiveChat
9.2
Intercom
8.7
Quality of Support
LiveHelpNow
8.6
LiveChat
9.1
Intercom
8.5
Ease of Doing Business With
LiveHelpNow
8.9
LiveChat
9.1
Intercom
8.8
Product Direction (% positive)
LiveHelpNow
7.8
LiveChat
8.4
Intercom
8.5

Features

Ticket and Case Management
Workflow
LiveHelpNow
9.0
LiveChat
9.0
Intercom
8.3
Response Automation
LiveHelpNow
8.8
LiveChat
9.2
Intercom
8.2
SLA Management
LiveHelpNow
8.6
LiveChat
8.6
Intercom
7.7
Attachments/Screencasts
LiveHelpNow
7.5
LiveChat
9.0
Intercom
8.7
Ticket Collaboration
LiveHelpNow
8.4
LiveChat
9.1
Intercom
8.8
Ticket creation user experience
LiveHelpNow
8.4
LiveChat
9.2
Intercom
8.7
Ticket response user experience
LiveHelpNow
8.7
LiveChat
9.1
Intercom
8.7
Communication
Pop-up Chat
LiveHelpNow
8.8
LiveChat
9.2
Intercom
9.2
Notifications
LiveHelpNow
8.4
LiveChat
9.0
Intercom
8.8
Targeted Emails
LiveHelpNow
7.9
LiveChat
8.6
Intercom
8.6
In-App Messaging
LiveHelpNow
7.9
LiveChat
8.9
Intercom
9.0
Internal Use
Customization
LiveHelpNow
8.4
LiveChat
8.5
Intercom
7.8
Conversation Archiving
LiveHelpNow
8.7
LiveChat
8.8
Intercom
8.6
Lead Development
LiveHelpNow
8.0
LiveChat
8.6
Intercom
8.0
Knowledge Base
LiveHelpNow
8.1
LiveChat
8.6
Intercom
8.1
Team Inbox
LiveHelpNow
7.6
LiveChat
8.6
Intercom
8.6
Customer Profiles
LiveHelpNow
8.0
LiveChat
8.4
Intercom
8.2
Communication Channels
Customer Portal
LiveHelpNow
8.8
LiveChat
9.3
Intercom
8.7
Email to Case
LiveHelpNow
8.4
LiveChat
9.3
Intercom
8.6
Chat/Live Support
LiveHelpNow
9.4
LiveChat
9.4
Intercom
9.3
Social Integration
LiveHelpNow
8.8
LiveChat
8.8
Intercom
8.4
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
LiveChat
8.8
Intercom
7.5
Customer and Contacts Database
LiveHelpNow
9.3
LiveChat
8.9
Intercom
8.2
Products and Version Tracking
LiveHelpNow
9.4
LiveChat
8.9
Intercom
7.8
Call Scripting
LiveHelpNow
9.0
LiveChat
Not enough data available
Intercom
7.1
Interactive Voice Response (IVR)
LiveHelpNow
9.4
LiveChat
Not enough data available
Intercom
7.1
Self Service/Community
Forums
LiveHelpNow
9.4
LiveChat
8.5
Intercom
7.7
Knowledge Base
LiveHelpNow
8.8
LiveChat
8.9
Intercom
8.6
Ideas/Feedback
LiveHelpNow
8.7
LiveChat
8.9
Intercom
8.2
Q&A
LiveHelpNow
8.8
LiveChat
8.8
Intercom
8.1
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
LiveChat
8.5
Intercom
7.5
Reporting
LiveHelpNow
8.5
LiveChat
9.1
Intercom
7.7
Dashboards
LiveHelpNow
8.6
LiveChat
9.2
Intercom
7.8
Platform
ITIL Compliance
LiveHelpNow
8.8
LiveChat
Not enough data available
Intercom
8.0
Mobile User Support
LiveHelpNow
8.8
LiveChat
9.1
Intercom
8.6
Customization
LiveHelpNow
8.4
LiveChat
8.5
Intercom
7.8
User, Role, and Access Management
LiveHelpNow
8.7
LiveChat
9.4
Intercom
8.7
Internationalization
LiveHelpNow
8.8
LiveChat
8.9
Intercom
8.0
Performance & Reliability
LiveHelpNow
9.2
LiveChat
9.3
Intercom
9.0
Integration APIs
LiveHelpNow
9.2
LiveChat
8.7
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
47.8%
68.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
35.4%
27.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
16.8%
4.1%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
LiveChat
Small-Business
47.8%
Mid-Market
35.4%
Enterprise
16.8%
Intercom
Small-Business
68.7%
Mid-Market
27.2%
Enterprise
4.1%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
9.5%
Computer Software
24.5%
 
Retail
5.6%
Information Technology and Services
8.3%
Internet
16.7%
 
Consumer Goods
4.9%
Retail
4.8%
Information Technology and Services
15.0%
 
Insurance
4.2%
Internet
4.8%
Marketing and Advertising
6.9%
 
Business Supplies and Equipment
4.2%
Telecommunications
3.5%
Education Management
2.0%
 
Other
73.6%
Other
69.0%
Other
34.9%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.3%
Retail
4.8%
Internet
4.8%
Telecommunications
3.5%
Other
69.0%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

G2 User

I liked the product. I didn't have any problems with it.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
LiveHelpNow
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I liked the product. I didn't have any problems with it.

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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