Compare LiveHelpNow vs LiveChat

See this
comparison of LiveHelpNow vs. LiveChat
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 115 reviews. LiveChat rates 4.5/5 stars with 595 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
Starter
$16
per seat / month
 
Knowledge base management
$18.90
per month
Team
$33
per seat / month
 
Support Ticket Sofware
$18.90
per month
Business
$50
per seat / month
 
Call management
$9
per month
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
Ease of Use
Ease of Use
8.7
9.4
Ease of Setup
Ease of Setup
8.4
9.1
Ease of Admin
Ease of Admin
8.4
9.2
Quality of Support
Quality of Support
8.6
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
8.4
Meets Requirements
LiveHelpNow
8.7
LiveChat
9.1
Ease of Use
LiveHelpNow
8.7
LiveChat
9.4
Ease of Setup
LiveHelpNow
8.4
LiveChat
9.1
Ease of Admin
LiveHelpNow
8.4
LiveChat
9.2
Quality of Support
LiveHelpNow
8.6
LiveChat
9.1
Ease of Doing Business With
LiveHelpNow
8.9
LiveChat
9.2
Product Direction (% positive)
LiveHelpNow
7.8
LiveChat
8.4

Features

Ticket and Case Management
Ticket creation user experience
LiveHelpNow
8.4
LiveChat
9.2
Ticket response user experience
LiveHelpNow
8.7
LiveChat
9.1
Workflow
LiveHelpNow
9.0
LiveChat
9.0
Response Automation
LiveHelpNow
8.8
LiveChat
9.2
SLA Management
LiveHelpNow
8.6
LiveChat
8.6
Attachments/Screencasts
LiveHelpNow
7.5
LiveChat
9.0
Ticket Collaboration
LiveHelpNow
8.4
LiveChat
9.1
Communication
Pop-up Chat
LiveHelpNow
8.8
LiveChat
9.2
Notifications
LiveHelpNow
8.4
LiveChat
9.0
Targeted Emails
LiveHelpNow
7.9
LiveChat
8.5
In-App Messaging
LiveHelpNow
7.9
LiveChat
8.9
Internal Use
Customization
LiveHelpNow
8.4
LiveChat
8.5
Conversation Archiving
LiveHelpNow
8.7
LiveChat
8.8
Lead Development
LiveHelpNow
8.0
LiveChat
8.6
Knowledge Base
LiveHelpNow
8.1
LiveChat
8.6
Team Inbox
LiveHelpNow
7.6
LiveChat
8.7
Customer Profiles
LiveHelpNow
8.0
LiveChat
8.5
Communication Channels
Customer Portal
LiveHelpNow
8.8
LiveChat
9.3
Email to Case
LiveHelpNow
8.4
LiveChat
9.3
Chat/Live Support
LiveHelpNow
9.4
LiveChat
9.4
Social Integration
LiveHelpNow
8.8
LiveChat
8.8
Call Center
Make, Receive, and Record Calls
LiveHelpNow
9.5
LiveChat
8.8
Customer and Contacts Database
LiveHelpNow
9.3
LiveChat
8.9
Products and Version Tracking
LiveHelpNow
9.4
LiveChat
8.9
Call Scripting
LiveHelpNow
9.0
LiveChat
Not enough data available
Interactive Voice Response (IVR)
LiveHelpNow
9.4
LiveChat
Not enough data available
Self Service/Community
Forums
LiveHelpNow
9.4
LiveChat
8.6
Knowledge Base
LiveHelpNow
8.8
LiveChat
9.0
Ideas/Feedback
LiveHelpNow
8.7
LiveChat
8.9
Q&A
LiveHelpNow
8.8
LiveChat
8.9
Reporting & Analytics
Social Monitoring
LiveHelpNow
8.8
LiveChat
8.6
Reporting
LiveHelpNow
8.5
LiveChat
9.1
Dashboards
LiveHelpNow
8.6
LiveChat
9.2
Platform
Mobile User Support
LiveHelpNow
8.8
LiveChat
9.1
ITIL Compliance
LiveHelpNow
8.8
LiveChat
Not enough data available
Customization
LiveHelpNow
8.4
LiveChat
8.5
User, Role, and Access Management
LiveHelpNow
8.7
LiveChat
9.5
Internationalization
LiveHelpNow
8.8
LiveChat
9.0
Performance & Reliability
LiveHelpNow
9.2
LiveChat
9.4
Integration APIs
LiveHelpNow
9.2
LiveChat
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
46.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
18.0%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
LiveChat
Small-Business
46.6%
Mid-Market
35.4%
Enterprise
18.0%

Reviewers' Industry

 
Information Technology and Services
7.6%
Computer Software
9.3%
 
Retail
5.6%
Information Technology and Services
8.2%
 
Consumer Goods
4.9%
Retail
5.0%
 
Insurance
4.2%
Internet
4.6%
 
Business Supplies and Equipment
4.2%
Telecommunications
3.4%
 
Other
73.6%
Other
69.5%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
LiveChat
Computer Software
9.3%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.4%
Other
69.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The ease of use and setting up. It has been a great solution for our companies.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

G2 User in Education Management

It can sometimes have technical difficulties with the connection

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

The ease of use and setting up. It has been a great solution for our companies.

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Education Management

It can sometimes have technical difficulties with the connection

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveHelpNow
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

LiveHelpNow
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNow