Compare LiveHelpNow, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
Live chat and SMS
$18.90
per month
FOR GROWING TEAMS
$20
/agent/month
YOU HOST IT
Free
 
Knowledge base management
$18.90
per month
GET STARTED
$10
/month
Spiceworks Hosts It
Free
 
Support Ticket Sofware
$18.90
per month
 
Call management
$9
per month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.6
Ease of Use
Ease of Use
8.7
7.9
8.7
Ease of Setup
Ease of Setup
8.4
7.3
8.7
Ease of Admin
Ease of Admin
8.4
7.4
8.7
Quality of Support
Quality of Support
8.6
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
7.9
8.1
Meets Requirements
LiveHelpNow
8.7
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.9
Spiceworks Help Desk
8.7
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
Spiceworks Help Desk
8.7
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
LiveHelpNow
7.8
Jira Service Desk
7.9
Spiceworks Help Desk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
16.2%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.1%
65.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
43.7%
12.9%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
65.1%
Enterprise
12.9%

Reviewers' Industry

 
Information Technology and Services
7.6%
Information Technology and Services
28.4%
Information Technology and Services
21.2%
 
Retail
5.6%
Computer Software
15.3%
Education Management
7.3%
 
Consumer Goods
4.9%
Internet
6.0%
Higher Education
5.8%
 
Insurance
4.2%
Telecommunications
4.3%
Hospital & Health Care
5.2%
 
Business Supplies and Equipment
4.2%
Financial Services
4.3%
Computer Software
3.2%
 
Other
73.6%
Other
41.7%
Other
57.3%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Spiceworks Help Desk
Information Technology and Services
21.2%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The ease of use and setting up. It has been a great solution for our companies.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

Erwin Jay M.
Administrator in Information Technology and Services

High hardware resources and it is only available on Windows server. Another thing is that you can't turn off the ads.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

The ease of use and setting up. It has been a great solution for our companies.

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

Spiceworks Help Desk
Most Helpful Favorable Review
Mike R.
Administrator in Electrical/Electronic Manufacturing

Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.

Most Helpful Critical Review
Erwin Jay M.
Administrator in Information Technology and Services

High hardware resources and it is only available on Windows server. Another thing is that you can't turn off the ads.

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