Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveHelpNow, Jira Service Desk, Micro Focus Service Management Automation (SMAX), and Freshservice

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
Knowledge base management
$18.90
per month
ESTATE
$79
/agent/month billed yearly
 
Support Ticket Sofware
$18.90
per month
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.2
8.8
Ease of Use
Ease of Use
8.7
7.8
7.4
9.3
Ease of Setup
Ease of Setup
8.4
7.3
7.1
8.9
Ease of Admin
Ease of Admin
8.4
7.4
7.5
9.0
Quality of Support
Quality of Support
8.6
8.0
7.6
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
8.1
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
7.8
6.8
9.4
Meets Requirements
LiveHelpNow
8.7
Jira Service Desk
8.5
Micro Focus Service Management Automation (SMAX)
8.2
Freshservice
8.8
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
7.4
Freshservice
9.3
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
Micro Focus Service Management Automation (SMAX)
7.1
Freshservice
8.9
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
Micro Focus Service Management Automation (SMAX)
7.5
Freshservice
9.0
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
Micro Focus Service Management Automation (SMAX)
7.6
Freshservice
9.2
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
Micro Focus Service Management Automation (SMAX)
8.1
Freshservice
9.1
Product Direction (% positive)
LiveHelpNow
7.8
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
6.8
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
16.1%
9.6%
21.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.4%
21.2%
59.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
43.5%
69.2%
19.1%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%
Freshservice
Small-Business
21.0%
Mid-Market
59.9%
Enterprise
19.1%

Reviewers' Industry

 
Information Technology and Services
7.6%
Information Technology and Services
28.4%
Information Technology and Services
25.4%
Information Technology and Services
21.3%
 
Retail
5.6%
Computer Software
15.1%
Hospital & Health Care
10.2%
Education Management
5.7%
 
Consumer Goods
4.9%
Internet
6.1%
Insurance
8.5%
Hospital & Health Care
4.6%
 
Insurance
4.2%
Telecommunications
4.3%
Airlines/Aviation
8.5%
Construction
3.7%
 
Business Supplies and Equipment
4.2%
Financial Services
4.3%
Utilities
3.4%
Computer Software
3.7%
 
Other
73.6%
Other
41.8%
Other
44.1%
Other
61.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%
Freshservice
Information Technology and Services
21.3%
Education Management
5.7%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

 
LiveHelpNow
Most Helpful Favorable Review
G2 User

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

Most Helpful Critical Review
G2 User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

Screenshots

 
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Micro Focus Service Management Automation (SMAX)

Videos

 No videos providedNo videos providedNo videos provided
LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
Micro Focus Service Management Automation (SMAX)
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
Micro Focus Service Management Automation (SMAX)
No downloads provided
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