Compare LiveHelpNow, Jira Service Desk, and Freshservice

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
Knowledge base management
$18.90
per month
ESTATE
$79
/agent/month billed yearly
 
Support Ticket Sofware
$18.90
per month
FOREST
$99
/agent billed yearly
 
Free Trial
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
8.8
Ease of Use
Ease of Use
8.7
7.9
9.3
Ease of Setup
Ease of Setup
8.4
7.3
8.9
Ease of Admin
Ease of Admin
8.4
7.4
9.0
Quality of Support
Quality of Support
8.6
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
7.9
9.4
Meets Requirements
LiveHelpNow
8.7
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.9
Freshservice
9.3
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
LiveHelpNow
7.8
Jira Service Desk
7.9
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
16.2%
20.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.1%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
43.7%
19.7%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
Freshservice
Small-Business
20.4%
Mid-Market
60.0%
Enterprise
19.7%

Reviewers' Industry

 
Information Technology and Services
7.6%
Information Technology and Services
28.4%
Information Technology and Services
21.0%
 
Retail
5.6%
Computer Software
15.3%
Education Management
5.7%
 
Consumer Goods
4.9%
Internet
6.0%
Hospital & Health Care
4.6%
 
Insurance
4.2%
Telecommunications
4.3%
Construction
4.0%
 
Business Supplies and Equipment
4.2%
Financial Services
4.3%
Computer Software
3.8%
 
Other
73.6%
Other
41.7%
Other
61.0%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Freshservice
Information Technology and Services
21.0%
Education Management
5.7%
Hospital & Health Care
4.6%
Construction
4.0%
Computer Software
3.8%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole R.
User

It's very good with response time. The load time is short.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

G2 User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

 
LiveHelpNow
Most Helpful Favorable Review
Nicole R.
User

It's very good with response time. The load time is short.

Most Helpful Critical Review
Antonia C.
User

I never had any issues with the new program but it was an adjustment from Lync.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User in Information Technology and Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

Screenshots

 
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Videos

 No videos providedNo videos provided
LiveHelpNow
No videos provided
Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
LiveHelpNow
No downloads provided
Jira Service Desk
No downloads provided
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