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Compare LiveHelpNow vs Jira Service Desk
See this
comparison of LiveHelpNow vs. Jira Service Desk
based on data from user reviews. LiveHelpNow rates 4.2/5 stars with 115 reviews. Jira Service Desk rates 4.1/5 stars with 450 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Live chat and SMS
$18.90
per month
GET STARTED
$10
/month
 
Call management
$9
per month
FOR GROWING TEAMS
$20
/agent/month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.5
Ease of Use
Ease of Use
8.7
7.8
Ease of Setup
Ease of Setup
8.4
7.3
Ease of Admin
Ease of Admin
8.4
7.4
Quality of Support
Quality of Support
8.6
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
Product Direction (% positive)
Product Direction (% positive)
7.8
7.9
Meets Requirements
LiveHelpNow
8.7
Jira Service Desk
8.5
Ease of Use
LiveHelpNow
8.7
Jira Service Desk
7.8
Ease of Setup
LiveHelpNow
8.4
Jira Service Desk
7.3
Ease of Admin
LiveHelpNow
8.4
Jira Service Desk
7.4
Quality of Support
LiveHelpNow
8.6
Jira Service Desk
8.0
Ease of Doing Business With
LiveHelpNow
8.9
Jira Service Desk
8.2
Product Direction (% positive)
LiveHelpNow
7.8
Jira Service Desk
7.9

Features

Knowledge Share
Knowledge Base
LiveHelpNow
8.8
Jira Service Desk
8.1
Searchable Articles
LiveHelpNow
8.9
Jira Service Desk
8.0
Community Forums
LiveHelpNow
8.0
Jira Service Desk
8.0
Interactive FAQs & Forums
LiveHelpNow
8.6
Jira Service Desk
7.8
Interaction
Web Portals
LiveHelpNow
8.3
Jira Service Desk
8.1
Forum to Reponse
LiveHelpNow
7.7
Jira Service Desk
8.1
Tickets and Tagging
LiveHelpNow
8.2
Jira Service Desk
8.7
Live Chat
LiveHelpNow
9.2
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.7%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.0%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.3%
43.6%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Information Technology and Services
7.6%
Information Technology and Services
28.5%
 
Retail
5.6%
Computer Software
15.1%
 
Consumer Goods
4.9%
Internet
6.1%
 
Insurance
4.2%
Telecommunications
4.3%
 
Business Supplies and Equipment
4.2%
Financial Services
4.3%
 
Other
73.6%
Other
41.7%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
LiveHelpNow
Most Helpful Favorable Review
Julie M.
Administrator

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Screenshots

 
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