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Compare LiveChat and Zowie 
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Contact Us
LiveChat
Star Rating
(792)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansLiveChat vs Zowie
When assessing the two solutions, reviewers found LiveChat easier to use, set up, and administer. However, reviewers preferred doing business with Zowie overall.
- LiveChat and Zowie both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Zowie is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zowie over LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
LiveChat
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
9.1
696
9.1
59
Ease of Use
9.3
695
9.1
58
Ease of Setup
9.0
275
8.8
45
Ease of Admin
9.1
266
8.7
42
Quality of Support
9.1
644
9.3
59
Has the product been a good partner in doing business?
9.1
258
9.5
43
Product Direction (% positive)
8.3
689
8.9
51
Features by Category
Ticket and Case Management
9.2
248
9.0
7
9.1
245
8.6
6
9.0
238
9.3
7
9.2
253
8.9
6
8.5
156
Not enough data
9.0
231
9.7
5
9.1
230
Not enough data
8.9
142
|
Verified
8.0
5
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
9.3
5
9.4
268
|
Verified
9.2
6
8.9
222
|
Verified
9.2
6
8.5
108
Not enough data
Platform
9.1
81
|
Verified
9.7
6
8.4
279
|
Verified
8.9
15
9.2
86
|
Verified
7.8
9
8.9
73
|
Verified
9.8
7
9.0
213
|
Verified
8.7
9
9.1
217
|
Verified
8.8
8
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.0
8
Not enough data
10.0
8
Not enough data
10.0
6
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.7
6
Not enough data
9.8
8
Not enough data
9.7
6
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.7
43
Not enough data
9.1
43
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.7
31
Platform
Not enough data
9.3
30
Not enough data
9.1
37
Not enough data
9.0
38
Not enough data
8.5
44
Not enough data
8.8
26
Not enough data
8.7
36
Not enough data
8.8
38
Generative AI
Not enough data
8.3
8
Not enough data
8.5
8
Conversational Platform
Not enough data
9.1
11
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.3
8
Support Automation
Not enough data
8.9
6
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
8.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.1
325
|
Verified
9.3
15
8.9
326
|
Verified
9.0
15
8.4
221
Not enough data
8.8
269
|
Verified
8.9
6
8.3
30
Not enough data
Internal Use
8.4
279
|
Verified
8.9
15
8.8
302
|
Verified
9.4
17
8.6
251
|
Verified
9.3
9
8.6
257
|
Verified
9.3
16
8.6
243
|
Verified
9.2
15
8.4
249
|
Verified
8.8
13
Generative AI
Not enough data
8.3
7
Self-Service Experience
Not enough data
8.9
19
Not enough data
8.7
14
Feature Not Available
Feature Not Available
Not enough data
8.5
19
Not enough data
8.7
19
Self-Service Platform
Not enough data
8.1
18
Not enough data
8.8
23
Not enough data
8.3
23
Not enough data
9.6
20
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3(won by default)
5
Not enough data
8.7(won by default)
9
Not enough data
8.6(won by default)
6
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
8.8(won by default)
8
Not enough data
8.5(won by default)
9
Not enough data
9.7(won by default)
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Zowie are categorized as Chatbots, Live Chat, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, and Customer Service Automation
Unique Categories
LiveChat is categorized as Conversational Commerce Platforms
Zowie is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Social Customer Service, and AI Chatbots
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.7%
Retail
6.1%
Financial Services
4.0%
Internet
3.7%
Other
68.5%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Zowie has no discussions with answers
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