# LiveChat vs Web+Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in user experience, particularly highlighting its intuitive interface and features like canned responses and tagging, which streamline support tasks. Users appreciate how these tools enhance efficiency and make customer interactions more engaging.
- **Users say** that Web+Center offers strong customization capabilities, allowing for personal configuration and hosting on private servers. This flexibility is particularly valued by those who need tailored solutions, making it a good fit for businesses with specific requirements.
- **Reviewers mention** that LiveChat's implementation process is quick and straightforward, with many users praising the onboarding experience. The platform's ability to turn customer support into a revenue-driving function through real-time interactions is a standout feature that users find beneficial.
- **According to verified reviews** , Web+Center's support is frequently highlighted as exceptional, with users noting its responsiveness and helpfulness. This level of support can be crucial for businesses that rely heavily on their help desk software for daily operations.
- **G2 reviewers indicate** that LiveChat has a higher overall satisfaction score, reflecting its strong performance in areas like ticket creation and response automation. Users find that these features significantly improve their workflow and customer engagement, making it a preferred choice for many small businesses.
- **Users report** that while Web+Center has a solid star rating, it has fewer recent reviews compared to LiveChat, which may indicate less current user feedback. This could be a consideration for potential buyers looking for a solution with a more active user community and ongoing updates.



| | LiveChat | Web+Center | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 806 | 21 | 
| **Largest Market Segment** | Small-Business (44.7% of reviews) | Mid-Market (47.6% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | Free for 2 techs or licensed | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### Web+Center

**Not enough data**

---
## Ratings Comparison
| Rating | LiveChat | Web+Center | 
|---|---|---|
  | **Meets Requirements** | 9.1 (704 reviews) | 9.0 (21 reviews) | 
  | **Ease of Use** | 9.3 (703 reviews) | 8.5 (21 reviews) | 
  | **Ease of Setup** | 9.0 (283 reviews) | 8.5 (13 reviews) | 
  | **Ease of Admin** | 9.1 (274 reviews) | 9.2 (13 reviews) | 
  | **Quality of Support** | 9.1 (652 reviews) | 9.2 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (266 reviews) | 8.9 (11 reviews) | 
  | **Product Direction (% positive)** | 8.3 (696 reviews) | 8.9 (21 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### Web+Center

#### Entry-Level Pricing

Plan: Web+Center Version 9.0

Price: Free for 2 techs or licensed

Description: Free and Affordable Pricing

We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300.  Our Ticketing software is Ad Free Help Desk!  Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions.  We offer the best US based support and development engineers,  all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services

Key Features:
- Asset Management
- knowledge base
- Customer Self Help and FAQ

[Learn more about Web+Center](https://www.g2.com/products/web-center/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 439 |
| **Web+Center** | 7.3/10 | 18 |

#### Ticket and Case Management

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | 7.9 (18 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (245 reviews) | 8.0 (18 reviews) ✓ Verified | 
| **Workflow** | 9.0 (239 reviews) | 7.8 (15 reviews) ✓ Verified | 
| **Response Automation** | 9.2 (253 reviews) | 8.2 (16 reviews) | 
| **SLA Management** | 8.5 (156 reviews) | 6.7 (5 reviews) | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | 7.7 (14 reviews) | 
| **Ticket Collaboration** | 9.1 (230 reviews) | 8.0 (15 reviews) | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | 7.6 (11 reviews) ✓ Verified | 

#### Generative AI

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | 8.3 (12 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.5 (108 reviews) | Not enough data | 

#### Platform

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | 8.5 (9 reviews) ✓ Verified | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 9.2 (11 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | 9.4 (11 reviews) ✓ Verified | 
| **Integration** | 8.9 (73 reviews) ✓ Verified | 10.0 (5 reviews) ✓ Verified | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | 7.6 (13 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (217 reviews) ✓ Verified | 7.4 (14 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Messenger

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Responses

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Customer Support

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 400 |
| **Web+Center** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **AI Text Generation** | 7.4 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Pop-up Chat** | 9.2 (329 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (327 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (221 reviews) | Not enough data | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.3 (30 reviews) | Not enough data | 

####  Internal Use

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 9.2 (11 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (303 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.6 (254 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Web+Center** | N/A | N/A |

#### Incident Management

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | LiveChat | Web+Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to Web+Center (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | Web+Center | 
|---|---|---|
| **Small-Business** | 44.7% | 42.9% | 
| **Mid-Market** | 37.5% | 47.6% | 
| **Enterprise** | 17.9% | 9.5% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

#### Web+Center

- **Information Technology and Services:** 23.8%
- **Non-Profit Organization Management:** 9.5%
- **Higher Education:** 9.5%
- **Banking:** 9.5%
- **Retail:** 4.8%
- **Mechanical or Industrial Engineering:** 4.8%
- **Marketing and Advertising:** 4.8%
- **Logistics and Supply Chain:** 4.8%
- **Investment Management:** 4.8%
- **Government Administration:** 4.8%
- **Other:** 19.0%

---
## Alternatives

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)

### Alternatives to Web+Center

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### Web+Center

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-web-center)