# LiveChat vs Vivantio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in user experience, with many praising its intuitive interface and features like canned responses and engagement tools that streamline support tasks. Users appreciate how these features help turn customer support into a revenue-driving function through real-time interactions.
- **Users say** that Vivantio offers a robust solution for IT service management, highlighting its ability to manage a wide range of tickets, including incidents and service requests. This flexibility allows organizations to customize workflows effectively, which is a significant advantage for teams needing tailored solutions.
- **Reviewers mention** that LiveChat's implementation process is notably quick and user-friendly, with an intuitive onboarding wizard that helps new users get up to speed rapidly. This ease of setup is a key factor for small businesses looking to adopt customer service tools without extensive training.
- **According to verified reviews** , Vivantio shines in its collaborative approach, ensuring that IT services are well-aligned and effectively managed. Users appreciate the confidence it provides through powerful configuration options, making it a strong choice for mid-market companies with complex service needs.
- **G2 reviewers highlight** that LiveChat's support quality is consistently rated highly, with users noting the responsiveness and helpfulness of the support team. This level of service is crucial for businesses that rely on timely assistance to maintain customer satisfaction.
- **Users report** that while Vivantio offers extensive customization capabilities, some find it less intuitive compared to LiveChat. This can lead to a steeper learning curve for new users, which may be a consideration for teams looking for a more straightforward solution.



| | LiveChat | Vivantio | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 808 | 295 | 
| **Largest Market Segment** | Small-Business (44.6% of reviews) | Mid-Market (57.5% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | Starting at $59.00 1 Agent License Per Month | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### Vivantio

Pros:
- Ease of Use (13 reviews)
- Customer Support (11 reviews)

Cons:
- Poor Performance (8 reviews)
- Complexity (6 reviews)

---
## Ratings Comparison
| Rating | LiveChat | Vivantio | 
|---|---|---|
  | **Meets Requirements** | 9.1 (706 reviews) | 8.7 (274 reviews) | 
  | **Ease of Use** | 9.3 (705 reviews) | 8.6 (275 reviews) | 
  | **Ease of Setup** | 9.0 (285 reviews) | 8.1 (143 reviews) | 
  | **Ease of Admin** | 9.1 (276 reviews) | 8.4 (143 reviews) | 
  | **Quality of Support** | 9.1 (654 reviews) | 9.0 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (268 reviews) | 8.9 (137 reviews) | 
  | **Product Direction (% positive)** | 8.3 (698 reviews) | 9.1 (269 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### Vivantio

#### Entry-Level Pricing

Plan: Feature-inclusive, fully configurable service platform

Price: Starting at $59.00 1 Agent License Per Month

Description: Access to the Vivantio Platform always includes: 1) every available feature, 2) your choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support.

Pricing varies based on number of licenses:
500 system users - $59 per named license / $89 per concurrent license;
200 users - $69 / $104;
100 users - $78 / $118;
50 users - $83 / $125;
25 users - $91 / $137;
15 users - $95 / $143;
5 users - $99 / $149 

Key Features:
- Unlimited configurable ticket types
- Task management
- Client, asset & knowledge management

[Learn more about Vivantio](https://www.g2.com/products/vivantio/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 439 |
| **Vivantio** | 8.1/10 | 150 |

#### Ticket and Case Management

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | 8.8 (140 reviews) | 
| **Ticket response user experience** | 9.1 (245 reviews) | 8.6 (139 reviews) | 
| **Workflow** | 9.0 (239 reviews) | 8.5 (133 reviews) | 
| **Response Automation** | 9.2 (253 reviews) | 8.6 (131 reviews) | 
| **SLA Management** | 8.5 (156 reviews) | 8.7 (135 reviews) | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | 8.6 (134 reviews) | 
| **Ticket Collaboration** | 9.1 (230 reviews) | 8.6 (131 reviews) | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | 8.3 (124 reviews) | 

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | 7.5 (66 reviews) | 
| **AI Text Summarization** | 7.2 (6 reviews) | 7.6 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | 8.4 (129 reviews) | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | 8.7 (135 reviews) | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | 7.3 (81 reviews) | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | 7.0 (81 reviews) | 
| **Voice** | 8.5 (108 reviews) | 7.1 (77 reviews) | 

#### Platform

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | 7.5 (100 reviews) | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.1 (117 reviews) | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | 8.5 (122 reviews) | 
| **Integration** | 8.9 (73 reviews) ✓ Verified | 7.8 (108 reviews) | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | 8.0 (125 reviews) | 
| **Dashboards** | 9.1 (217 reviews) ✓ Verified | 8.3 (125 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Messenger

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | 8.5/10 | 51 |

#### Administration

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Change Management** | Not enough data | 8.6 (38 reviews) | 
| **Asset Management** | Not enough data | 8.0 (39 reviews) | 
| **Reports & Analytics** | Not enough data | 8.2 (48 reviews) | 

#### Service Desk

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Help Desk** | Not enough data | 8.8 (48 reviews) | 
| **Incident Reports** | Not enough data | 8.8 (49 reviews) | 
| **Process Workflow** | Not enough data | 8.3 (47 reviews) | 

#### Management

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (47 reviews) | 
| **Administration Console** | Not enough data | 8.8 (45 reviews) | 
| **Access Management** | Not enough data | 8.9 (39 reviews) | 
| **Asset Management** | Not enough data | 8.5 (37 reviews) | 
| **Policy Dictation** | Not enough data | 8.5 (29 reviews) | 

#### Functionality

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.8 (49 reviews) | 
| **Performance Logging** | Not enough data | 8.8 (41 reviews) | 
| **Alerting** | Not enough data | 8.6 (40 reviews) | 
| **Automation** | Not enough data | 8.1 (45 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customization

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | 6.3/10 | 5 |

#### Asset Inventory

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | 6.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Responses

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Investigation

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Separate Workflows** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Confidentiality** | Not enough data | Not enough data | 

#### Access

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Assignment** | Not enough data | Not enough data | 
| **Collaborative** | Not enough data | Not enough data | 

#### Employee Experience

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Policy** | Not enough data | Not enough data | 
| **Multi-channel** | Not enough data | Not enough data | 
| **Cross-platform** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Customer Support

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 402 |
| **Vivantio** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Generation** | 7.4 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Pop-up Chat** | 9.2 (329 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (328 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (221 reviews) | Not enough data | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.3 (30 reviews) | Not enough data | 

####  Internal Use

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.1 (117 reviews) | 
| **Conversation Archiving** | 8.8 (304 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.6 (254 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | 8.1/10 | 82 |

#### Generative AI

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (47 reviews) | 

#### Self-Service Experience

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.0 (70 reviews) | 
| **Searchable Articles** | Not enough data | 8.0 (72 reviews) | 
| **Community Forums** | Feature Not Available | 8.1 (58 reviews) | 
| **Mobile Optimization** | Not enough data | 7.9 (57 reviews) | 
| **Personalization** | Not enough data | 8.1 (75 reviews) | 

#### Self-Service Platform

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (72 reviews) | 
| **Automation** | Not enough data | 8.4 (70 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.5 (53 reviews) | 
| **Integrations** | Not enough data | 8.3 (65 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Vivantio** | 8.2/10 | 156 |

#### Incident Management

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.5 (133 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (148 reviews) | 
| **Ticket Notifications** | Not enough data | 8.7 (155 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (132 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.1 (126 reviews) | 

#### Reporting

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (150 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (139 reviews) | 
| **Surveys** | Not enough data | 8.0 (117 reviews) | 

#### Access & Usability

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Mobile** | Not enough data | 7.4 (110 reviews) | 
| **Self Service** | Not enough data | 8.4 (142 reviews) | 
| **Active Directory** | Not enough data | 8.5 (119 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.2 (106 reviews) | 

#### Agentic AI - Service Desk

| Feature | LiveChat | Vivantio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to LiveChat (5):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to Vivantio (5):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | Vivantio | 
|---|---|---|
| **Small-Business** | 44.6% | 14.3% | 
| **Mid-Market** | 37.5% | 57.5% | 
| **Enterprise** | 18.0% | 28.2% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

#### Vivantio

- **Information Technology and Services:** 19.0%
- **Outsourcing/Offshoring:** 14.3%
- **Telecommunications:** 7.5%
- **Consumer Services:** 3.4%
- **Facilities Services:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Computer Software:** 3.1%
- **Financial Services:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Computer & Network Security:** 2.4%
- **Other:** 37.8%

---
## Alternatives

### Alternatives to LiveChat

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- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

### Alternatives to Vivantio

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### Vivantio

- Title: [Are there any plans for a mobile app?](https://www.g2.com/discussions/are-there-any-plans-for-a-mobile-app) — 3 comments, 1 upvote
  > **Top comment:** "Hi Wayne,

Thank you for reaching out to us and although we currently have no plans for a Mobile Application on our 2022 Product Roadmap our FLEX UI was..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-vivantio)