Compare LiveChat vs Vision Helpdesk

See this
comparison of LiveChat vs. Vision Helpdesk
based on data from user reviews. LiveChat rates 4.5/5 stars with 644 reviews. Vision Helpdesk rates 4.7/5 stars with 47 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
Starter Help Desk
$12
per staff per mo billed annually
 
Team
$33
per seat / month
Pro Help Desk Software
$20
per staff per mo billed annually
 
Business
$50
per seat / month
Satellite Desk
$24
per staff per mo billed annually
 
Enterprise
$149
per seat / month
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
9.3
Ease of Use
Ease of Use
9.4
9.0
Ease of Setup
Ease of Setup
9.1
8.8
Ease of Admin
Ease of Admin
9.2
9.2
Quality of Support
Quality of Support
9.1
9.6
Ease of Doing Business With
Ease of Doing Business With
9.2
9.6
Product Direction (% positive)
Product Direction (% positive)
8.4
9.5
Meets Requirements
LiveChat
9.1
Vision Helpdesk
9.3
Ease of Use
LiveChat
9.4
Vision Helpdesk
9.0
Ease of Setup
LiveChat
9.1
Vision Helpdesk
8.8
Ease of Admin
LiveChat
9.2
Vision Helpdesk
9.2
Quality of Support
LiveChat
9.1
Vision Helpdesk
9.6
Ease of Doing Business With
LiveChat
9.2
Vision Helpdesk
9.6
Product Direction (% positive)
LiveChat
8.4
Vision Helpdesk
9.5

Features

Ticket and Case Management
Ticket creation user experience
LiveChat
9.2
Vision Helpdesk
9.5
Ticket response user experience
LiveChat
9.1
Vision Helpdesk
9.2
Workflow
LiveChat
9.0
Vision Helpdesk
8.8
Response Automation
LiveChat
9.2
Vision Helpdesk
9.0
SLA Management
LiveChat
8.7
Vision Helpdesk
9.2
Attachments/Screencasts
LiveChat
9.0
Vision Helpdesk
9.1
Ticket Collaboration
LiveChat
9.1
Vision Helpdesk
8.7
Communication Channels
Customer Portal
LiveChat
9.3
Vision Helpdesk
9.2
Email to Case
LiveChat
9.3
Vision Helpdesk
9.4
Chat/Live Support
LiveChat
9.4
Vision Helpdesk
8.2
Social Integration
LiveChat
8.8
Vision Helpdesk
9.1
Call Center
Make, Receive, and Record Calls
LiveChat
8.8
Vision Helpdesk
8.5
Customer and Contacts Database
LiveChat
9.0
Vision Helpdesk
8.5
Products and Version Tracking
LiveChat
8.9
Vision Helpdesk
8.8
Call Scripting
LiveChat
Not enough data available
Vision Helpdesk
9.0
Interactive Voice Response (IVR)
LiveChat
Not enough data available
Vision Helpdesk
8.9
Self Service/Community
Forums
LiveChat
8.7
Vision Helpdesk
8.6
Knowledge Base
LiveChat
9.0
Vision Helpdesk
9.2
Ideas/Feedback
LiveChat
8.9
Vision Helpdesk
9.1
Q&A
LiveChat
8.9
Vision Helpdesk
9.4
Reporting & Analytics
Social Monitoring
LiveChat
8.7
Vision Helpdesk
Not enough data available
Reporting
LiveChat
9.2
Vision Helpdesk
8.9
Dashboards
LiveChat
9.2
Vision Helpdesk
9.0
Platform
Mobile User Support
LiveChat
9.2
Vision Helpdesk
8.9
ITIL Compliance
LiveChat
Not enough data available
Vision Helpdesk
9.2
Customization
LiveChat
8.5
Vision Helpdesk
8.1
User, Role, and Access Management
LiveChat
9.4
Vision Helpdesk
9.0
Internationalization
LiveChat
9.0
Vision Helpdesk
8.7
Performance & Reliability
LiveChat
9.3
Vision Helpdesk
9.2
Integration APIs
LiveChat
8.9
Vision Helpdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.1%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.2%
29.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.7%
8.5%
LiveChat
Small-Business
46.1%
Mid-Market
35.2%
Enterprise
18.7%
Vision Helpdesk
Small-Business
61.7%
Mid-Market
29.8%
Enterprise
8.5%

Reviewers' Industry

 
Computer Software
9.5%
Non-Profit Organization Management
25.5%
 
Information Technology and Services
8.1%
Internet
12.8%
 
Retail
5.6%
Information Technology and Services
12.8%
 
Telecommunications
4.3%
Individual & Family Services
4.3%
 
Internet
4.2%
Education Management
4.3%
 
Other
68.3%
Other
40.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.1%
Retail
5.6%
Telecommunications
4.3%
Internet
4.2%
Other
68.3%
Vision Helpdesk
Non-Profit Organization Management
25.5%
Internet
12.8%
Information Technology and Services
12.8%
Individual & Family Services
4.3%
Education Management
4.3%
Other
40.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Administrator

Everything was a bit slow and buggy at times.

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Vision Helpdesk
No videos provided

Downloads

Vision Helpdesk
No downloads provided
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