# Lime Connect (formerly Userlike) vs LiveChat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a comprehensive set of features that enhance customer support, with users highlighting its ability to turn support into a revenue-driving function through real-time interactions and analytics. In contrast, Lime Connect (formerly Userlike) is noted for its **simple yet effective UI** , but it may lack the depth of features that some users desire for more complex operations.
- **Users say** that LiveChat's implementation process is quick and intuitive, making it easy for teams to get started. Recent feedback emphasizes the platform's well-thought-out system with numerous add-on modules. On the other hand, while Lime Connect is praised for its ease of implementation, some users feel it may not offer the same level of support for advanced configurations.
- **Reviewers mention** that LiveChat provides excellent support quality, with many users appreciating the responsiveness and helpfulness of the support team. This is contrasted by Lime Connect, where users have not had to contact support frequently, suggesting a lack of engagement with the support system, which could be a concern for those needing assistance.
- **According to verified reviews** , LiveChat scores higher in user satisfaction metrics, with users frequently praising features like canned responses and engagement tools that streamline support tasks. Lime Connect, while effective, may not offer the same level of automation and efficiency that LiveChat provides, which could impact day-to-day usability.
- **G2 reviewers highlight** that LiveChat's analytics capabilities are a significant advantage, allowing businesses to track and convert leads effectively. Lime Connect, while offering useful features, may not provide the same depth of analytics, which could limit its effectiveness for businesses focused on data-driven decision-making.
- **Users report** that LiveChat's customization options are robust, enabling businesses to tailor the platform to their specific needs. In contrast, while Lime Connect offers some customization, users have noted that it may not be as flexible, which could be a drawback for those looking for a highly personalized experience.



| | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 453 | 806 | 
| **Largest Market Segment** | Small-Business (79.6% of reviews) | Small-Business (44.7% of reviews) | 
| **Entry Level Price** | €0.00 | $19.00 100 Visitors Per Month | 

---
## Top Pros & Cons

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

---
## Ratings Comparison
| Rating | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
  | **Meets Requirements** | 8.5 (347 reviews) | 9.1 (704 reviews) | 
  | **Ease of Use** | 8.7 (348 reviews) | 9.3 (703 reviews) | 
  | **Ease of Setup** | 8.8 (261 reviews) | 9.0 (283 reviews) | 
  | **Ease of Admin** | 8.5 (266 reviews) | 9.1 (274 reviews) | 
  | **Quality of Support** | 8.6 (285 reviews) | 9.1 (652 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (235 reviews) | 9.1 (266 reviews) | 
  | **Product Direction (% positive)** | 8.9 (328 reviews) | 8.3 (696 reviews) | 

---
## Pricing

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Widget
- 1 Seat
- All the core features: 

[Browse all 4 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **LiveChat** | 8.8/10 | 439 |

#### Ticket and Case Management

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (248 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (245 reviews) | 
| **Workflow** | Not enough data | 9.0 (239 reviews) | 
| **Response Automation** | Not enough data | 9.2 (253 reviews) | 
| **SLA Management** | Not enough data | 8.5 (156 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (231 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.1 (230 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.9 (142 reviews) ✓ Verified | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.2 (220 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (232 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.4 (269 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.5 (108 reviews) | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.1 (82 reviews) ✓ Verified | 
| **Customization ** | 8.2 (112 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (88 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.9 (73 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 9.0 (213 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.1 (217 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |
| **LiveChat** | N/A | N/A |

#### Messenger

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Sequencing** | Feature Not Available | Not enough data | 
| **AI** | 7.2 (9 reviews) | Not enough data | 
| **Live Chat** | 8.5 (17 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.2 (15 reviews) | Not enough data | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Social Media** | 8.1 (6 reviews) | Not enough data | 
| **Website** | 8.3 (17 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 7.5 (6 reviews) | Not enough data | 
| **Voice Assistants** | Feature Not Available | Not enough data | 
| **Other** | 6.7 (7 reviews) | Not enough data | 

#### Customers

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Targeting** | Feature Not Available | Not enough data | 
| **Profiles** | 7.4 (13 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 7.6 (12 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.1 (13 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | Feature Not Available | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |
| **LiveChat** | N/A | N/A |

#### Responses

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Customization** | 8.2 (17 reviews) | Not enough data | 
| **Control** | 8.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.3 (16 reviews) | Not enough data | 
| **Menu bars** | 8.2 (16 reviews) | Not enough data | 
| **Drip sequences** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Live chat** | 8.8 (18 reviews) | Not enough data | 
| **Integrations** | 8.3 (17 reviews) | Not enough data | 
| **Branding** | 8.2 (16 reviews) | Not enough data | 
| **Analytics** | 8.2 (16 reviews) | Not enough data | 
| **A/B testing** | Feature Not Available | Not enough data | 
| **Role-based access** | 8.0 (16 reviews) | Not enough data | 
| **Collection of information** | 7.9 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |
| **LiveChat** | N/A | N/A |

#### Conversational Platform

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Personalization** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.8 (25 reviews) | Not enough data | 
| **Contextual Engagement** | Feature Not Available | Not enough data | 
| **Proactive Engagement** | 8.0 (17 reviews) | Not enough data | 

#### Support Automation

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Intelligent Routing** | 7.9 (28 reviews) | Not enough data | 
| **Seamless Escalation** | Feature Not Available | Not enough data | 
| **Transcripts** | 8.0 (26 reviews) | Not enough data | 
| **Self-Serve Support** | 7.8 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **AI Text Generation** | 7.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (5 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Customer Support

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |
| **LiveChat** | 8.5/10 | 400 |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Pop-up Chat** | 8.6 (120 reviews) ✓ Verified | 9.2 (329 reviews) ✓ Verified | 
| **Notifications** | 8.2 (124 reviews) ✓ Verified | 8.9 (327 reviews) ✓ Verified | 
| **Targeted Emails** | 8.2 (57 reviews) | 8.4 (221 reviews) | 
| **In-App Messaging** | Feature Not Available | 8.8 (269 reviews) ✓ Verified | 
| **Co-Browsing** | 8.5 (35 reviews) ✓ Verified | 8.3 (30 reviews) | 

####  Internal Use

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Customization ** | 8.2 (112 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.3 (94 reviews) ✓ Verified | 8.8 (303 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (84 reviews) ✓ Verified | 8.6 (254 reviews) ✓ Verified | 
| **Knowledge Base** | 8.3 (89 reviews) ✓ Verified | 8.6 (259 reviews) ✓ Verified | 
| **Team Inbox ** | 8.2 (88 reviews) ✓ Verified | 8.6 (244 reviews) ✓ Verified | 
| **Customer Profiles** | 8.2 (92 reviews) ✓ Verified | 8.4 (249 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |
| **LiveChat** | N/A | N/A |

#### Generative AI

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Mentions** | Feature Not Available | Not enough data | 
| **Tickets** | Feature Not Available | Not enough data | 
| **Macros** | 8.1 (13 reviews) | Not enough data | 

#### Channels

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Email** | Feature Not Available | Not enough data | 
| **Social** | 7.3 (14 reviews) | Not enough data | 
| **Live Chat** | 8.6 (27 reviews) | Not enough data | 
| **Phone** | 8.6 (7 reviews) | Not enough data | 
| **Text** | 8.3 (20 reviews) | Not enough data | 

#### Insight

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Surveys** | 7.9 (14 reviews) | Not enough data | 
| **Reporting** | 7.7 (16 reviews) | Not enough data | 
| **Visitor Activity** | Feature Not Available | Not enough data | 
| **Help Desk** | Feature Not Available | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lime Connect (formerly Userlike)** | N/A | N/A |
| **LiveChat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Lime Connect (formerly Userlike) (2):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to LiveChat (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Lime Connect (formerly Userlike) | LiveChat | 
|---|---|---|
| **Small-Business** | 79.6% | 44.7% | 
| **Mid-Market** | 15.6% | 37.5% | 
| **Enterprise** | 4.8% | 17.9% | 

### By Industry

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Lime Connect (formerly Userlike)

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6851 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3740 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6851 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3740 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (254 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews)

---
## Top Discussions

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-livechat)