Compare LiveChat and User.com

Add Product
LiveChat
LiveChat
(802)
4.4 out of 5
LiveChat
By Text
User.com
User.com
(51)
4.3 out of 5
User.com
By User.com
At a Glance
LiveChat
LiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plans
User.com
User.com
Star Rating
(51)4.3 out of 5
Market Segments
Small-Business (76.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.com
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and quick implementation process. Users appreciate features like canned responses and engagement tools that streamline customer support, making it easier to track and convert leads.
  • Users say that User.com stands out for its all-in-one marketing automation capabilities. Reviewers highlight how it unifies customer data, campaigns, and chat functionalities, which simplifies the workflow and reduces the need for multiple tools, enhancing overall efficiency.
  • According to verified reviews, LiveChat receives high marks for its quality of support, with users noting the responsiveness and helpfulness of the support team. Many find that the platform effectively balances automation with human interaction, improving response times and customer satisfaction.
  • Reviewers mention that while User.com offers robust features for automation and customer engagement, some users feel that it can be less intuitive compared to LiveChat. However, they appreciate the platform's ability to create automated workflows easily, which saves time and effort in managing customer interactions.
  • G2 reviewers highlight that LiveChat's analytics capabilities are a significant advantage, allowing businesses to gain insights into customer behavior and support performance. This feature is often cited as a key factor in turning customer support into a revenue-driving function.
  • Users report that while User.com provides excellent support, with fast and friendly service, it may not match the overall satisfaction levels seen with LiveChat. Nonetheless, the platform's comprehensive approach to marketing automation is a strong selling point for businesses looking for a cohesive system.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Browse all 3 pricing plans
User.com
No pricing available
Free Trial
LiveChat
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
9.1
701
8.3
41
Ease of Use
9.3
700
8.5
41
Ease of Setup
9.0
280
8.6
20
Ease of Admin
9.1
271
9.2
17
Quality of Support
9.1
649
8.7
39
Has the product been a good partner in doing business?
9.1
263
8.3
17
Product Direction (% positive)
8.3
694
8.7
37
Features by Category
CRMHide 43 FeaturesShow 43 Features
Not enough data
7.8
12
Sales Force Automation
Not enough data
6.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Not enough data
Not enough data
8.6
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.2
6
|
Verified
Marketing Automation
Not enough data
8.6
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.7
5
|
Verified
Customer Support
Not enough data
7.5
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.6
7
|
Verified
Reporting & Analytics
Not enough data
7.1
8
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
7.4
7
|
Verified
Mobile & Social
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.2
6
|
Verified
Not enough data
Not enough data
Integration
Not enough data
8.6
6
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
7.2
6
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing AutomationHide 47 FeaturesShow 47 Features
Not enough data
8.6
14
Email Marketing
Not enough data
8.6
11
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.5
9
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Lead Management
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.3
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Campaign Management
Not enough data
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Social
Not enough data
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
8.0
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Platform
Not enough data
8.7
5
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
|
Verified
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Help DeskHide 24 FeaturesShow 24 Features
8.8
437
Not enough data
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
9.3
5
|
Verified
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Not enough data
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead GenerationHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Push NotificationHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.5
397
8.6
9
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.2
327
|
Verified
9.4
6
|
Verified
8.9
326
|
Verified
9.4
6
|
Verified
8.4
221
8.6
7
|
Verified
8.8
269
|
Verified
9.7
5
|
Verified
8.3
30
Not enough data
Internal Use
8.4
281
|
Verified
9.3
5
|
Verified
8.8
303
|
Verified
8.9
6
|
Verified
8.6
253
|
Verified
8.1
6
|
Verified
8.6
258
|
Verified
7.9
7
|
Verified
8.6
244
|
Verified
7.5
8
|
Verified
8.4
249
|
Verified
7.6
7
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Visitor IdentificationHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat
LiveChat
User.com
User.com
LiveChat and User.com are categorized as Live Chat
Unique Categories
LiveChat
User.com
Reviews
Reviewers' Company Size
LiveChat
LiveChat
Small-Business(50 or fewer emp.)
44.6%
Mid-Market(51-1000 emp.)
37.4%
Enterprise(> 1000 emp.)
18.0%
User.com
User.com
Small-Business(50 or fewer emp.)
76.5%
Mid-Market(51-1000 emp.)
15.7%
Enterprise(> 1000 emp.)
7.8%
Reviewers' Industry
LiveChat
LiveChat
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
User.com
User.com
Marketing and Advertising
20.4%
Computer Software
12.2%
Information Technology and Services
12.2%
Internet
8.2%
Accounting
6.1%
Other
40.8%
Alternatives
LiveChat
LiveChat Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
LivePerson
LivePerson
Add LivePerson
User.com
User.com Alternatives
ActiveCampaign
ActiveCampaign
Add ActiveCampaign
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
SALESmanago
SALESmanago
Add SALESmanago
HubSpot Marketing Hub
HubSpot Marketing Hub
Add HubSpot Marketing Hub
Discussions
LiveChat
LiveChat Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time. Read more
See all discussions
User.com
User.com Discussions
What does User.Com do?
1 Comment
Little P.
LP
I need more knowledge Read more
Is User com good?
1 Comment
nani n.
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
See all discussions
Ask User.com a QuestionContact User.com

Spotlight Categories

Add Product
LiveChat
LiveChat
User.com
User.com