Compare LiveChat and Trengo 
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (72.5% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
€349.00 10 User Per Month
LiveChat
Star Rating
(804)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansTrengo
Star Rating
(246)4.3 out of 5
Market Segments
Small-Business (72.5% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a comprehensive support system, with features like canned responses and engagement tools that streamline customer interactions. Users appreciate how these tools enhance productivity and improve response times, turning support into a revenue-driving function.
- Users say Trengo offers a user-friendly experience, particularly highlighting its ability to consolidate all customer communications into a single interface. This feature allows for quicker responses and ensures that no messages are overlooked, making it a solid choice for teams focused on efficiency.
- Reviewers mention that LiveChat's implementation process is notably smooth, with many users praising the intuitive onboarding wizard that helps new users get up to speed quickly. This ease of setup is a significant advantage for businesses looking to minimize downtime during transitions.
- According to verified reviews, Trengo's support team receives high marks for their availability and assistance during the setup process. Users have expressed gratitude for the personalized support they received, which has made the initial experience much more manageable.
- Users highlight that LiveChat's analytics and real-time support features are particularly beneficial for businesses aiming to track and convert leads effectively. The platform's ability to balance automation with human interaction is frequently noted as a key strength.
- G2 reviewers indicate that while Trengo is praised for its ease of use, it faces challenges in some advanced features compared to LiveChat. Users have pointed out that certain functionalities, like SLA management and ticket collaboration, could be more robust to meet the needs of larger teams.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
LiveChat
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.1
702
8.2
214
Ease of Use
9.3
701
8.6
218
Ease of Setup
9.0
281
8.2
159
Ease of Admin
9.1
272
8.3
141
Quality of Support
9.1
650
8.8
218
Has the product been a good partner in doing business?
9.1
264
8.8
142
Product Direction (% positive)
8.3
695
9.0
218
Features by Category
Ticket and Case Management
9.2
248
8.3
30
9.1
245
8.2
30
9.0
238
8.2
29
9.2
253
8.0
31
8.5
156
6.7
25
9.0
231
7.7
26
9.1
230
8.2
30
8.9
142
|
Verified
8.1
29
Generative AI
6.4
6
7.2
15
7.2
6
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Feature Not Available
9.3
232
|
Verified
8.0
32
9.4
268
|
Verified
7.7
32
8.9
222
|
Verified
7.9
30
8.5
108
6.8
25
Platform
9.1
82
|
Verified
6.7
32
8.4
281
|
Verified
7.7
73
|
Verified
9.2
88
|
Verified
8.0
34
8.9
73
|
Verified
7.8
30
9.0
213
|
Verified
7.3
33
9.1
217
|
Verified
7.7
32
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
84
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.1
54
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
7.4
9
6.5
27
7.5
8
6.3
26
Feature Not Available
6.0
27
Communication
9.2
328
|
Verified
8.2
50
|
Verified
8.9
326
|
Verified
8.0
57
|
Verified
8.4
221
7.5
40
8.8
269
|
Verified
7.9
42
|
Verified
8.3
30
7.4
35
Internal Use
8.4
281
|
Verified
7.7
73
|
Verified
8.8
303
|
Verified
7.7
51
|
Verified
8.6
253
|
Verified
7.5
40
8.6
258
|
Verified
7.5
46
|
Verified
8.6
244
|
Verified
8.8
57
|
Verified
8.4
249
|
Verified
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.5
31
Not enough data
7.3
30
Feature Not Available
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Self-Service Platform
Not enough data
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
Not enough data
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Channels
Not enough data
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Insight
Not enough data
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Trengo are categorized as Live Chat, Help Desk, Conversational Support, Customer Self-Service, and Customer Service Automation
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Consumer Services
4.9%
Retail
4.9%
Information Technology and Services
4.1%
Other
73.4%
Alternatives
Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
Trengo has no discussions with answers
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