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Compare LiveChat and Trengo 
Featured Products
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
€349.00 10 User Per Month
LiveChat
Star Rating
(793)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansLiveChat vs Trengo
When assessing the two solutions, reviewers found LiveChat easier to use, set up, and administer. Reviewers also preferred doing business with LiveChat overall.
- Reviewers felt that LiveChat meets the needs of their business better than Trengo.
- When comparing quality of ongoing product support, reviewers felt that LiveChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Trengo over LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
LiveChat
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
9.1
697
8.2
213
Ease of Use
9.3
696
8.6
217
Ease of Setup
9.0
276
8.2
159
Ease of Admin
9.1
267
8.3
141
Quality of Support
9.1
645
8.8
217
Has the product been a good partner in doing business?
9.1
259
8.8
142
Product Direction (% positive)
8.3
690
9.0
218
Features by Category
Ticket and Case Management
9.2
248
8.3
30
9.1
245
8.2
30
9.0
238
8.2
29
9.2
253
8.0
31
8.5
156
6.7
25
9.0
231
7.7
26
9.1
230
8.2
30
8.9
142
|
Verified
8.1
29
Generative AI
6.4
6
7.2
15
7.2
6
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Feature Not Available
9.3
232
|
Verified
8.0
32
9.4
268
|
Verified
7.7
32
8.9
222
|
Verified
7.9
30
8.5
108
6.8
25
Platform
9.1
81
|
Verified
6.7
32
8.4
279
|
Verified
7.7
73
|
Verified
9.2
86
|
Verified
8.0
34
8.9
73
|
Verified
7.8
30
9.0
213
|
Verified
7.3
33
9.1
217
|
Verified
7.7
32
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
84
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.1
54
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Support Automation
Not enough data
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
7.4
9
6.5
27
7.5
8
6.3
26
Feature Not Available
6.0
27
Communication
9.2
326
|
Verified
8.2
50
|
Verified
8.9
326
|
Verified
8.0
57
|
Verified
8.4
221
7.5
40
8.8
269
|
Verified
7.9
42
|
Verified
8.3
30
7.4
35
Internal Use
8.4
279
|
Verified
7.7
73
|
Verified
8.8
302
|
Verified
7.7
51
|
Verified
8.6
252
|
Verified
7.5
40
8.6
257
|
Verified
7.5
46
|
Verified
8.6
243
|
Verified
8.8
57
|
Verified
8.4
249
|
Verified
7.7
55
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
7.5
31
Not enough data
7.3
30
Feature Not Available
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Self-Service Platform
Not enough data
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
Not enough data
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Channels
Not enough data
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Insight
Not enough data
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Generative AI
Not enough data
6.4
11
Not enough data
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Trengo are categorized as Live Chat, Help Desk, Conversational Support, Customer Self-Service, and Customer Service Automation
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.7%
Retail
6.1%
Financial Services
4.0%
Internet
3.7%
Other
68.5%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
Trengo has no discussions with answers
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