Compare LiveChat, SnapEngage, and Track-It!

Pricing

 
Starter
$16
per seat / month
Essentials
From $16
per user / per month
 
Team
$33
per seat / month
Professional
From $26
per user / per month
 
Business
$50
per seat / month
Enterprise
From $40
per user / per month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.1
8.6
7.7
Ease of Use
Ease of Use
9.4
9.2
7.8
Ease of Setup
Ease of Setup
9.1
8.8
7.3
Ease of Admin
Ease of Admin
9.2
8.8
7.8
Quality of Support
Quality of Support
9.1
9.1
7.7
Ease of Doing Business With
Ease of Doing Business With
9.1
9.4
7.9
Product Direction (% positive)
Product Direction (% positive)
8.5
8.4
5.6
Meets Requirements
LiveChat
9.1
SnapEngage
8.6
Track-It!
7.7
Ease of Use
LiveChat
9.4
SnapEngage
9.2
Track-It!
7.8
Ease of Setup
LiveChat
9.1
SnapEngage
8.8
Track-It!
7.3
Ease of Admin
LiveChat
9.2
SnapEngage
8.8
Track-It!
7.8
Quality of Support
LiveChat
9.1
SnapEngage
9.1
Track-It!
7.7
Ease of Doing Business With
LiveChat
9.1
SnapEngage
9.4
Track-It!
7.9
Product Direction (% positive)
LiveChat
8.5
SnapEngage
8.4
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.3%
43.4%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.2%
47.3%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
9.3%
32.0%
LiveChat
Small-Business
46.3%
Mid-Market
35.2%
Enterprise
18.5%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
9.8%
Information Technology and Services
14.0%
Information Technology and Services
14.5%
 
Information Technology and Services
8.3%
Computer Software
13.2%
Hospital & Health Care
7.9%
 
Retail
5.9%
Financial Services
5.4%
Higher Education
7.9%
 
Telecommunications
4.2%
Insurance
4.7%
Utilities
5.3%
 
Internet
4.2%
Telecommunications
3.9%
Law Practice
5.3%
 
Other
67.5%
Other
58.9%
Other
59.2%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.9%
Telecommunications
4.2%
Internet
4.2%
Other
67.5%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%
Track-It!
Information Technology and Services
14.5%
Hospital & Health Care
7.9%
Higher Education
7.9%
Utilities
5.3%
Law Practice
5.3%
Other
59.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Computer Software

Not much I didn't like about the application. It was a simple enough format for easy use.

Aubree G.
User

the layout isn't always aesthetically pleasing

G2 User in Retail

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Computer Software

Not much I didn't like about the application. It was a simple enough format for easy use.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Retail

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
Track-It!
No videos provided

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
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