Compare LiveChat vs SnapEngage

See this
comparison of LiveChat vs. SnapEngage
based on data from user reviews. LiveChat rates 4.5/5 stars with 614 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
Essentials
From $16
per user / per month
 
Team
$33
per seat / month
Professional
From $26
per user / per month
 
Business
$50
per seat / month
Enterprise
From $40
per user / per month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.6
Ease of Use
Ease of Use
9.4
9.2
Ease of Setup
Ease of Setup
9.1
8.8
Ease of Admin
Ease of Admin
9.2
8.8
Quality of Support
Quality of Support
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.1
9.4
Product Direction (% positive)
Product Direction (% positive)
8.4
8.4
Meets Requirements
LiveChat
9.1
SnapEngage
8.6
Ease of Use
LiveChat
9.4
SnapEngage
9.2
Ease of Setup
LiveChat
9.1
SnapEngage
8.8
Ease of Admin
LiveChat
9.2
SnapEngage
8.8
Quality of Support
LiveChat
9.1
SnapEngage
9.1
Ease of Doing Business With
LiveChat
9.1
SnapEngage
9.4
Product Direction (% positive)
LiveChat
8.4
SnapEngage
8.4

Features

Communication
Pop-up Chat
LiveChat
9.2
SnapEngage
9.0
Notifications
LiveChat
8.9
SnapEngage
8.3
Targeted Emails
LiveChat
8.5
SnapEngage
7.6
In-App Messaging
LiveChat
8.9
SnapEngage
8.0
Internal Use
Customization
LiveChat
8.5
SnapEngage
8.1
Conversation Archiving
LiveChat
8.8
SnapEngage
8.1
Lead Development
LiveChat
8.6
SnapEngage
8.2
Knowledge Base
LiveChat
8.6
SnapEngage
8.3
Team Inbox
LiveChat
8.7
SnapEngage
7.4
Customer Profiles
LiveChat
8.5
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
43.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.6%
9.3%
LiveChat
Small-Business
46.2%
Mid-Market
35.1%
Enterprise
18.6%
SnapEngage
Small-Business
43.4%
Mid-Market
47.3%
Enterprise
9.3%

Reviewers' Industry

 
Computer Software
9.8%
Information Technology and Services
14.0%
 
Information Technology and Services
8.3%
Computer Software
13.2%
 
Retail
5.9%
Financial Services
5.4%
 
Telecommunications
4.2%
Insurance
4.7%
 
Internet
4.2%
Telecommunications
3.9%
 
Other
67.6%
Other
58.9%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.9%
Telecommunications
4.2%
Internet
4.2%
Other
67.6%
SnapEngage
Information Technology and Services
14.0%
Computer Software
13.2%
Financial Services
5.4%
Insurance
4.7%
Telecommunications
3.9%
Other
58.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Administrator

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us,...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Administrator

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided

Downloads

SnapEngage
No downloads provided
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