Compare LiveChat and Qualified 
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Mid-Market (70.1% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Contact Us
LiveChat
Star Rating
(802)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansQualified
Star Rating
(1,457)4.9 out of 5
Market Segments
Mid-Market (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualified excels in providing a sophisticated AI-driven experience, particularly with its AI SDR Agent, Piper, which automates lead qualification and meeting bookings even when teams are offline. This feature significantly enhances productivity for sales teams, a point highlighted by users who appreciate its ability to navigate complex conversations seamlessly.
- Users say that LiveChat is praised for its user-friendly interface, making it easy to manage customer interactions. Reviewers have noted the effectiveness of its help desk functions, which contribute to a better overall customer experience, showcasing its strength in straightforward chat management.
- According to verified reviews, Qualified's customer support is frequently described as elite, with users mentioning specific team members who have provided exceptional assistance. This level of support is a key differentiator, especially for teams that require ongoing guidance and troubleshooting.
- Reviewers mention that while LiveChat offers solid features for small businesses, it sometimes struggles to meet the needs of larger organizations. Users have pointed out configuration challenges that can arise when trying to tailor the platform to specific workflows, which may hinder scalability.
- G2 reviewers highlight that both platforms have strong ease of use ratings, but Qualified edges out slightly with its intuitive design that allows users to build and manage their digital sales development resources effectively. This is particularly beneficial for teams looking to streamline their sales processes.
- Users report that LiveChat's recent updates have improved its functionality, but it still lags behind Qualified in terms of advanced features like AI text generation and summarization. Reviewers have noted that while LiveChat is effective for basic chat needs, it may not offer the same level of innovation as Qualified's more advanced capabilities.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Qualified
Premier
Contact Us
Scale pipeline with Piper the AI SDR and sales rep conversations.
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails
Free Trial
LiveChat
Free Trial is available
Qualified
No trial information availableRatings
Meets Requirements
9.1
701
9.6
1,145
Ease of Use
9.3
700
9.2
1,158
Ease of Setup
9.0
280
9.2
849
Ease of Admin
9.1
271
9.2
831
Quality of Support
9.1
649
9.9
1,147
Has the product been a good partner in doing business?
9.1
263
9.9
849
Product Direction (% positive)
8.3
694
9.9
1,080
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
9.4
567
|
Verified
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Not enough data
Messenger
Not enough data
9.3
351
|
Verified
Not enough data
9.1
410
|
Verified
Not enough data
9.6
442
|
Verified
Not enough data
9.2
404
|
Verified
Channels
Not enough data
Feature Not Available
Not enough data
9.6
432
|
Verified
Not enough data
7.3
173
Not enough data
Feature Not Available
Not enough data
8.5
174
|
Verified
Customers
Not enough data
9.4
387
|
Verified
Not enough data
9.4
334
|
Verified
Not enough data
9.1
408
|
Verified
Not enough data
9.5
399
|
Verified
Not enough data
9.4
392
|
Verified
Agentic AI - Conversational Marketing
Not enough data
8.5
40
Not enough data
8.4
34
Not enough data
8.9
42
Not enough data
8.8
40
Not enough data
9.1
42
Not enough data
8.6
37
Not enough data
8.7
36
Lead Facilitation
Not enough data
9.6
73
|
Verified
Not enough data
9.2
73
|
Verified
Not enough data
9.2
63
|
Verified
Not enough data
9.7
78
|
Verified
Organization
Not enough data
9.3
54
|
Verified
Not enough data
9.3
57
|
Verified
Not enough data
9.3
66
|
Verified
Performance Analysis
Not enough data
9.1
45
|
Verified
Not enough data
9.5
48
|
Verified
Sales Analysis
Not enough data
8.8
44
|
Verified
Not enough data
8.8
42
|
Verified
Generative AI
Not enough data
9.5
44
Not enough data
9.6
41
Agentic AI - AI Sales Assistant
Not enough data
9.9
12
Not enough data
9.7
11
Not enough data
9.9
13
Not enough data
8.9
14
Not enough data
9.4
14
Not enough data
9.1
13
Not enough data
9.7
10
Data Availability
Not enough data
9.4
171
Not enough data
9.4
183
Not enough data
9.2
130
Platform Additional Functionality
Not enough data
9.5
201
Not enough data
9.5
161
Not enough data
Feature Not Available
Not enough data
9.5
185
Not enough data
9.6
188
Responses
Not enough data
9.5
36
Not enough data
9.6
37
Not enough data
9.6
35
Automation - AI Agents
Not enough data
9.7
30
Not enough data
9.3
30
Not enough data
9.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
34
Not enough data
9.7
35
Not enough data
9.8
35
Autonomy - AI Agents
Not enough data
9.4
33
Not enough data
9.5
32
Not enough data
9.8
30
Not enough data
9.4
30
Generative AI
Not enough data
9.6
29
Not enough data
9.6
29
Responses
Not enough data
9.4
532
Not enough data
9.5
505
Not enough data
9.6
536
Not enough data
9.3
451
Not enough data
9.0
365
Platform
Not enough data
9.7
550
Not enough data
9.5
542
Not enough data
9.4
510
Not enough data
9.3
531
Not enough data
9.2
417
Not enough data
9.4
473
Not enough data
9.5
485
Generative AI
Not enough data
9.0
180
Not enough data
8.9
174
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.3
218
Not enough data
9.2
204
Not enough data
9.4
221
Settings
Not enough data
9.4
221
Not enough data
9.5
229
Not enough data
9.5
218
Personalization
Not enough data
9.4
222
Not enough data
9.5
206
Integrations
Not enough data
9.4
219
Not enough data
9.6
240
Not enough data
7.7
152
Not enough data
8.6
183
Not enough data
8.9
184
Generative AI
Not enough data
9.0
113
Not enough data
8.9
101
Not enough data
8.5
91
Not enough data
8.7
91
Not enough data
8.3
86
Agentic AI - Online Appointment Scheduling
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.6
26
Integrations
Not enough data
8.5
113
Not enough data
9.1
131
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
154
Branding & Customizatio
Not enough data
9.2
143
Not enough data
9.3
137
Not enough data
9.2
121
Automatic Rules & Configurations
Not enough data
9.5
150
Not enough data
9.5
141
Not enough data
9.2
138
Agentic AI - Business Scheduling
Not enough data
9.4
15
Not enough data
9.5
14
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.3
48
Not enough data
9.3
47
Agentic AI - Bot Platforms
Not enough data
10.0
7
Not enough data
10.0
5
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
Not enough data
Generative AI
7.4
9
9.1
153
7.5
8
9.1
149
Feature Not Available
8.5
104
Communication
9.2
327
|
Verified
9.7
653
|
Verified
8.9
326
|
Verified
9.4
635
|
Verified
8.4
221
8.7
393
8.8
269
|
Verified
9.4
487
|
Verified
8.3
30
9.1
421
|
Verified
Internal Use
8.4
281
|
Verified
9.4
567
|
Verified
8.8
303
|
Verified
9.3
520
|
Verified
8.6
253
|
Verified
9.5
570
|
Verified
8.6
258
|
Verified
9.3
528
|
Verified
8.6
244
|
Verified
9.1
413
|
Verified
8.4
249
|
Verified
9.3
511
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
9.4
71
Not enough data
8.8
56
Not enough data
8.1
50
Not enough data
9.6
84
Not enough data
9.2
74
Autonomy
Not enough data
8.9
63
Not enough data
9.1
65
Not enough data
9.0
64
Not enough data
8.8
62
Outbound Sales
Not enough data
9.3
59
Not enough data
9.0
57
Not enough data
8.4
50
Not enough data
9.3
64
Not enough data
9.1
56
Inbound Sales
Not enough data
9.0
62
Not enough data
9.4
74
Not enough data
8.8
56
Not enough data
9.6
83
Not enough data
9.4
80
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Qualified are categorized as Chatbots, Live Chat, and Conversational Marketing
Unique Categories
LiveChat is categorized as Help Desk, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
Qualified is categorized as AI SDRs, Business Scheduling, Buyer Intent Data Providers, AI Sales Assistant, Bot Platforms, Online Appointment Scheduling, Salesforce AppExchange Apps, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualified
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Computer Software
44.0%
Information Technology and Services
18.8%
Computer & Network Security
4.1%
Marketing and Advertising
4.0%
Financial Services
3.3%
Other
25.7%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
What's the most creative experience you've created?
1 Comment
MB
Saying hello to competitors when they are on our site 😝Read more
Qualified has no more discussions with answers
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