Compare LiveChat, Pure Chat, and Track-It!

Pricing

 
Starter
$16
per seat / month
Free
100% Free
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.1
8.8
7.7
Ease of Use
Ease of Use
9.4
9.3
7.8
Ease of Setup
Ease of Setup
9.1
9.3
7.3
Ease of Admin
Ease of Admin
9.2
9.0
7.8
Quality of Support
Quality of Support
9.1
8.9
7.7
Ease of Doing Business With
Ease of Doing Business With
9.2
9.3
7.9
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
5.6
Meets Requirements
LiveChat
9.1
Pure Chat
8.8
Track-It!
7.7
Ease of Use
LiveChat
9.4
Pure Chat
9.3
Track-It!
7.8
Ease of Setup
LiveChat
9.1
Pure Chat
9.3
Track-It!
7.3
Ease of Admin
LiveChat
9.2
Pure Chat
9.0
Track-It!
7.8
Quality of Support
LiveChat
9.1
Pure Chat
8.9
Track-It!
7.7
Ease of Doing Business With
LiveChat
9.2
Pure Chat
9.3
Track-It!
7.9
Product Direction (% positive)
LiveChat
8.4
Pure Chat
9.0
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.7%
58.0%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
29.5%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
12.5%
32.0%
LiveChat
Small-Business
46.7%
Mid-Market
35.3%
Enterprise
18.0%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Computer Software
9.3%
Higher Education
5.8%
Information Technology and Services
13.5%
 
Information Technology and Services
8.2%
Financial Services
5.8%
Hospital & Health Care
9.4%
 
Retail
5.0%
Computer Software
5.8%
Higher Education
7.3%
 
Internet
4.6%
Retail
4.9%
Utilities
5.2%
 
Telecommunications
3.3%
Information Technology and Services
4.9%
Law Practice
5.2%
 
Other
69.5%
Other
72.8%
Other
59.4%
LiveChat
Computer Software
9.3%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.3%
Other
69.5%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I do t think there is anything that I dislike.

Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I do t think there is anything that I dislike.

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided
Track-It!
No videos provided

Downloads

 No downloads providedNo downloads provided
Pure Chat
No downloads provided
Track-It!
No downloads provided
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