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At a Glance
Market Segments
Small-Business (44.8% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$39/month 3
LiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its "Pop-up Chat" feature, scoring 9.2, which allows for seamless customer engagement, while ProProfs Chat, with a score of 9.0, offers a solid but slightly less effective pop-up experience.
- Reviewers mention that LiveChat's "Response Automation" feature is highly rated at 9.2, enabling efficient handling of customer inquiries, whereas ProProfs Chat, while still effective, scores lower at 8.6, indicating room for improvement in automating responses.
- G2 users highlight that LiveChat's "Ease of Use" is rated at 9.3, making it user-friendly for teams, while ProProfs Chat, with a score of 9.0, is also easy to navigate but may require slightly more training for new users.
- Users on G2 report that LiveChat's "Ticket Creation User Experience" is rated at 9.2, providing a streamlined process for managing customer tickets, while ProProfs Chat, with a score of 8.6, has a less intuitive ticketing system that could benefit from enhancements.
- Reviewers mention that ProProfs Chat shines in its "Knowledge Base" feature, scoring 9.4, which helps users find answers quickly, while LiveChat's score of 8.6 indicates it may not be as comprehensive in this area.
- Users say that LiveChat's "Quality of Support" is rated at 9.1, reflecting strong customer service, while ProProfs Chat, with a score of 8.7, provides good support but may not be as responsive as LiveChat in critical situations.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Free Trial
LiveChat
Free Trial is available
ProProfs Chat
Free Trial is available
Ratings
Meets Requirements
9.1
690
8.3
26
Ease of Use
9.3
689
9.0
26
Ease of Setup
9.0
271
8.5
10
Ease of Admin
9.1
263
8.3
10
Quality of Support
9.1
639
8.7
25
Has the product been a good partner in doing business?
9.0
255
9.3
10
Product Direction (% positive)
8.3
683
8.9
22
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
80
|
Verified
Not enough data
8.4
279
|
Verified
8.5
8
|
Verified
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Not enough data
Communication
9.1
320
|
Verified
9.0
8
|
Verified
8.9
325
|
Verified
8.8
8
|
Verified
8.4
222
Not enough data
8.8
270
|
Verified
9.4
6
|
Verified
8.3
31
Not enough data
Internal Use
8.4
279
|
Verified
8.5
8
|
Verified
8.8
302
|
Verified
7.7
5
8.6
252
|
Verified
9.3
7
|
Verified
8.6
258
|
Verified
9.4
6
|
Verified
8.6
244
|
Verified
8.7
5
|
Verified
8.4
250
|
Verified
9.3
5
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Unique Categories
LiveChat is categorized as Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
ProProfs Chat has no unique categories
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
ProProfs Chat has no discussions with answers
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