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At a Glance
Market Segments
Small-Business (44.8% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
No pricing available
LiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in ticket creation user experience with a score of 9.2, while N-able MSP Manager falls short at 6.5. Reviewers mention that LiveChat's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers say that LiveChat's response automation feature is highly rated at 9.2, allowing for quick replies and improved customer satisfaction. In contrast, N-able MSP Manager's response automation is rated only 6.7, indicating a need for improvement in this area.
- G2 users highlight LiveChat's superior customer portal functionality, scoring 9.3, which provides a seamless experience for users. N-able MSP Manager, however, has a lower score of 6.7, suggesting that its customer portal may not be as user-friendly or feature-rich.
- Users on G2 mention that LiveChat's communication channels, particularly its chat/live support feature, received an impressive score of 9.4, making it a preferred choice for real-time customer interaction. N-able MSP Manager's chat/live support is rated significantly lower at 5.0, indicating a lack of robust support options.
- Reviewers mention that LiveChat's ease of use is a standout feature, with a score of 9.3, making it accessible for teams of all sizes. In contrast, N-able MSP Manager's ease of use is rated at 7.7, suggesting that users may face a steeper learning curve.
- Users report that LiveChat's quality of support is rated at 9.1, with many praising the responsiveness and helpfulness of the support team. N-able MSP Manager, with a score of 7.3, has received feedback indicating that its support could be more responsive and effective.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
N-able MSP Manager
No pricing availableFree Trial
LiveChat
Free Trial is available
N-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
9.1
690
7.4
28
Ease of Use
9.3
689
7.9
28
Ease of Setup
9.0
271
7.3
23
Ease of Admin
9.1
263
7.7
21
Quality of Support
9.1
639
7.4
28
Has the product been a good partner in doing business?
9.0
255
8.2
21
Product Direction (% positive)
8.3
683
6.1
27
Features by Category
Ticket and Case Management
9.2
248
7.0
11
|
Verified
9.1
245
7.6
11
|
Verified
9.0
238
7.0
11
|
Verified
9.2
253
7.3
10
|
Verified
8.5
156
6.3
10
9.0
231
6.7
11
9.1
230
7.4
11
|
Verified
8.9
142
|
Verified
6.5
10
|
Verified
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
7.3
11
|
Verified
9.3
232
|
Verified
7.3
11
|
Verified
9.4
267
|
Verified
5.4
9
8.9
222
|
Verified
Feature Not Available
8.5
108
Feature Not Available
Platform
9.1
80
|
Verified
5.8
8
|
Verified
8.4
279
|
Verified
6.2
10
|
Verified
9.2
86
|
Verified
7.0
10
|
Verified
8.9
73
|
Verified
7.4
9
|
Verified
8.9
212
|
Verified
6.5
11
|
Verified
9.1
216
|
Verified
7.1
11
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Not enough data
Communication
9.1
320
|
Verified
Not enough data
8.9
325
|
Verified
Not enough data
8.4
222
Not enough data
8.8
270
|
Verified
Not enough data
8.3
31
Not enough data
Internal Use
8.4
279
|
Verified
6.2
10
|
Verified
8.8
302
|
Verified
Not enough data
8.6
252
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
250
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.0
14
Not enough data
7.9
14
Not enough data
8.5
14
Not enough data
6.5
13
Not enough data
7.1
11
Reporting
Not enough data
7.3
15
Not enough data
7.7
15
Not enough data
7.4
11
Access & Usability
Not enough data
7.2
12
Not enough data
7.1
15
Not enough data
8.1
9
Not enough data
7.7
11
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and N-able MSP Manager are categorized as Help Desk
Unique Categories
LiveChat is categorized as Chatbots, Live Chat, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
N-able MSP Manager is categorized as Service Desk
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
N-able MSP Manager has no discussions with answers
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