# LiveChat vs Manychat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a comprehensive support system, with features like canned responses, tags, and engagement tools that streamline customer interactions. Users appreciate how these features not only enhance efficiency but also turn customer support into a revenue-driving function.
- **Users say** Manychat stands out for its ease of use, particularly in building and managing automation without requiring technical expertise. Reviewers highlight its intuitive interface that allows for quick scaling of conversations across multiple social platforms, making it a favorite for those looking to enhance client engagement.
- **According to verified reviews** , LiveChat's implementation process is praised for its quick setup and intuitive onboarding, which helps users get started without a steep learning curve. This is a significant advantage for small businesses looking to integrate a new tool efficiently.
- **Reviewers mention** that Manychat is particularly effective in driving engagement across social media channels like Instagram and Facebook Messenger. Users appreciate how it automates conversations, saving time and improving response rates, which is crucial for businesses focused on social media marketing.
- **G2 reviewers highlight** that LiveChat offers robust analytics and real-time support features, which help businesses track and convert leads effectively. This capability is often noted as a key differentiator that enhances the overall customer experience.
- **Users express mixed feelings** about Manychat's support quality, with some noting that while the platform is user-friendly, the support experience could be improved. In contrast, LiveChat users frequently commend the quality of support they receive, indicating a more reliable assistance experience.



| | LiveChat | Manychat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 808 | 163 | 
| **Largest Market Segment** | Small-Business (44.6% of reviews) | Small-Business (88.3% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | Free Trial Per Month | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### Manychat

Pros:
- Ease of Use (11 reviews)
- Automation (9 reviews)

Cons:
- Expensive (6 reviews)
- Limited Features (6 reviews)

---
## Ratings Comparison
| Rating | LiveChat | Manychat | 
|---|---|---|
  | **Meets Requirements** | 9.1 (706 reviews) | 9.0 (112 reviews) | 
  | **Ease of Use** | 9.3 (705 reviews) | 8.8 (116 reviews) | 
  | **Ease of Setup** | 9.0 (285 reviews) | 8.8 (78 reviews) | 
  | **Ease of Admin** | 9.1 (276 reviews) | 9.1 (64 reviews) | 
  | **Quality of Support** | 9.1 (654 reviews) | 8.3 (103 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (268 reviews) | 8.9 (62 reviews) | 
  | **Product Direction (% positive)** | 8.3 (698 reviews) | 9.1 (105 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### Manychat

#### Entry-Level Pricing

Plan: Free

Price: Free Trial Per Month

Description: Our free plan includes: 

Key Features:
- Unlimited custom flows 
- Up to 1,000 contacts
- 10 customer Tags

[Browse all 2 editions](https://www.g2.com/products/manychat/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | 8.8/10 | 70 |

#### Email Marketing

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.5 (33 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 8.8 (32 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 8.9 (14 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (30 reviews) ✓ Verified | 

#### Online Marketing

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 8.0 (36 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | 8.3 (28 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | 9.1 (41 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 8.7 (15 reviews) | 

#### Lead Management

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.1 (41 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 8.6 (16 reviews) | 
| **Segmentation** | Not enough data | 9.1 (37 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 8.8 (33 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | 9.2 (36 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 8.6 (33 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 9.1 (36 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | 8.7 (34 reviews) ✓ Verified | 

#### Campaign Management

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Program Management** | Not enough data | 8.4 (15 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.9 (34 reviews) ✓ Verified | 
| **Calendaring** | Not enough data | 8.8 (31 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | 8.1 (13 reviews) | 

#### Social

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Social Listening** | Not enough data | 8.7 (14 reviews) | 
| **Social Sharing** | Not enough data | 9.0 (14 reviews) | 
| **Social Campaigns** | Not enough data | 9.3 (14 reviews) | 
| **Social Media Engagement** | Not enough data | 9.3 (42 reviews) ✓ Verified | 
| **Social Media Advertising** | Not enough data | 9.5 (38 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 8.0 (16 reviews) | 
| **ROI Analytics** | Not enough data | 8.3 (34 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | 8.3 (32 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | 8.8 (12 reviews) | 

#### Platform

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Customization ** | Not enough data | 9.2 (10 reviews) | 
| **Workflow Capability** | Not enough data | 9.0 (14 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (34 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.9 (11 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 8.5 (24 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | 9.1 (27 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.0 (31 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.9 (30 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.9 (27 reviews) ✓ Verified | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 439 |
| **Manychat** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (245 reviews) | Not enough data | 
| **Workflow** | 9.0 (239 reviews) | Not enough data | 
| **Response Automation** | 9.2 (253 reviews) | Not enough data | 
| **SLA Management** | 8.5 (156 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (230 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | LiveChat | Manychat | 
|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.5 (108 reviews) | Not enough data | 

#### Platform

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (73 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 9.1 (217 reviews) ✓ Verified | Not enough data | 

### User Provisioning and Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### User on/off Boarding

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Self Service Access requests** | Not enough data | Not enough data | 
| **Smart/Automated Provisioning** | Not enough data | Not enough data | 
| **Role Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Access Termination** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 

#### User Maintenance

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Self Service Password Reset** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Bi-directional Identity Synchronization** | Not enough data | Not enough data | 

#### Governance

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Identifies and Alerts for Threats** | Not enough data | Not enough data | 
| **Compliance Audits** | Not enough data | Not enough data | 

#### Administration

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Ease of set up for target systems** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | 8.4/10 | 75 |

#### Messenger

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Sequencing** | Not enough data | 9.0 (57 reviews) ✓ Verified | 
| **AI** | Not enough data | 7.8 (55 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 8.7 (63 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 8.9 (55 reviews) ✓ Verified | 

#### Channels

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Social Media** | Not enough data | 9.2 (63 reviews) ✓ Verified | 
| **Website** | Not enough data | 8.8 (52 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.3 (35 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | 7.1 (14 reviews) | 
| **Other** | Not enough data | 7.4 (28 reviews) ✓ Verified | 

#### Customers

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Targeting** | Not enough data | 8.6 (54 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 8.5 (53 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 7.9 (56 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 9.2 (55 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 8.7 (59 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | 9.3/10 | 21 |

#### Text Messaging

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Text Scheduler** | Not enough data | 9.5 (11 reviews) ✓ Verified | 
| **Automatic Replies** | Not enough data | 10.0 (13 reviews) ✓ Verified | 
| **Automatic URL Shortening** | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (11 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.9 (13 reviews) ✓ Verified | 
| **White Label** | Not enough data | Feature Not Available | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Responses

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Manychat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Manychat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Content

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Types** | Not enough data | Not enough data | 
| **Migration** | Not enough data | Not enough data | 
| **Publishing** | Not enough data | Not enough data | 
| **UGC** | Not enough data | Not enough data | 

#### Engagement

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Live Streaming** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Conversational Commerce** | Not enough data | Not enough data | 
| **Moderation** | Not enough data | Not enough data | 

#### Social Shopping

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Promotions** | Not enough data | Not enough data | 
| **Shoppable Media** | Not enough data | Not enough data | 
| **AR/VR** | Not enough data | Not enough data | 
| **Social Store** | Not enough data | Not enough data | 

#### Analytics

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Product Insights** | Not enough data | Not enough data | 
| **Social Listening** | Not enough data | Not enough data | 
| **Campaigns** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Customer Support

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 402 |
| **Manychat** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Manychat | 
|---|---|---|
| **AI Text Generation** | 7.4 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Pop-up Chat** | 9.2 (329 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.9 (328 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (221 reviews) | Not enough data | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.3 (30 reviews) | Not enough data | 

####  Internal Use

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.8 (304 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.6 (254 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Manychat | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Manychat** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | Manychat | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | Manychat | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to Manychat (4):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | Manychat | 
|---|---|---|
| **Small-Business** | 44.6% | 88.3% | 
| **Mid-Market** | 37.5% | 10.3% | 
| **Enterprise** | 18.0% | 1.4% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

#### Manychat

- **Marketing and Advertising:** 35.9%
- **Real Estate:** 5.5%
- **Health, Wellness and Fitness:** 4.8%
- **Education Management:** 3.4%
- **Information Technology and Services:** 3.4%
- **Computer Software:** 3.4%
- **Retail:** 3.4%
- **Hospital & Health Care:** 2.8%
- **Higher Education:** 2.1%
- **Automotive:** 2.1%
- **Other:** 33.1%

---
## Alternatives

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
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- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)

### Alternatives to Manychat

- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14760 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5421 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1354 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (713 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [Landbot](https://www.g2.com/products/landbot/reviews) — 4.7/5 stars (334 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### Manychat

- Title: [What is ManyChat?](https://www.g2.com/discussions/what-is-manychat) — 1 comment, 1 upvote
  > **Top comment:** "It's a web based application used for creating chatbots for facebook, Instagram & whatsapp. It's a great tool to improve your online sales. 

I have been..."
- Title: [What's your current struggle in using Many chat to grow an audience for your Business.](https://www.g2.com/discussions/31093-what-s-your-current-struggle-in-using-many-chat-to-grow-an-audience-for-your-business) — 1 comment, 1 upvote
  > **Top comment:** "it's my first time to use many chat bot"
- Title: [Is it possible to send voice messages? Or is it even considerable from your side in the future?](https://www.g2.com/discussions/30996-is-it-possible-to-send-voice-messages-or-is-it-even-considerable-from-your-side-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Yes I believe that would be another better idea..."
- Title: [Chat blasts](https://www.g2.com/discussions/29781-chat-blasts) — 1 comment, 1 upvote
  > **Top comment:** "ManyChat is designed for Facebook Pages to send messages  through Messenger and you must follow the 24 hr rule. For groups, you can create a page and a bot..."
- Title: [My broadcast delivery percentage keeps getting low, how do I maintain it to be at 100%?](https://www.g2.com/discussions/27881-my-broadcast-delivery-percentage-keeps-getting-low-how-do-i-maintain-it-to-be-at-100) — 1 comment
  > **Top comment:** "Agree if I'm in already then I might see the the performance."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-manychat)