# LiveChat, LivePerson vs Sprinklr Service Comparison

| | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 806 | 207 | 736 | 
| **Largest Market Segment** | Small-Business (44.7% of reviews) | Mid-Market (43.3% of reviews) | Enterprise (42.3% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | Contact Us | $4,200.00 1 User Per Year | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Sprinklr Service

Pros:
- Ease of Use (81 reviews)
- Features (64 reviews)

Cons:
- Complexity (29 reviews)
- Learning Curve (27 reviews)

---
## Ratings Comparison
| Rating | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (704 reviews) | 8.5 (167 reviews) | 8.5 (597 reviews) | 
  | **Ease of Use** | 9.3 (703 reviews) | 8.4 (169 reviews) | 8.3 (619 reviews) | 
  | **Ease of Setup** | 9.0 (283 reviews) | 8.0 (95 reviews) | 8.0 (456 reviews) | 
  | **Ease of Admin** | 9.1 (274 reviews) | 8.1 (79 reviews) | 8.1 (240 reviews) | 
  | **Quality of Support** | 9.1 (652 reviews) | 8.3 (165 reviews) | 8.1 (580 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (266 reviews) | 8.0 (81 reviews) | 8.6 (241 reviews) | 
  | **Product Direction (% positive)** | 8.3 (696 reviews) | 5.6 (163 reviews) | 8.7 (603 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Sprinklr Service

#### Entry-Level Pricing

Plan: Digital + Voice Package- Service 2

Price: $4,200.00 1 User Per Year

Description: Voice, live chat & messaging: 

Provide seamless 
experiences across 30+ digital channels and robust 
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer 
satisfaction

Key Features:
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts

[Browse all 3 editions](https://www.g2.com/products/sprinklr-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 439 |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 8.0/10 | 192 |

#### Ticket and Case Management

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | Not enough data | 8.6 (69 reviews) ✓ Verified | 
| **Ticket response user experience** | 9.1 (245 reviews) | Not enough data | 8.5 (71 reviews) ✓ Verified | 
| **Workflow** | 9.0 (239 reviews) | Not enough data | 8.6 (73 reviews) ✓ Verified | 
| **Response Automation** | 9.2 (253 reviews) | Not enough data | 7.9 (69 reviews) ✓ Verified | 
| **SLA Management** | 8.5 (156 reviews) | Not enough data | 8.0 (64 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | Not enough data | 8.3 (69 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.1 (230 reviews) | Not enough data | 8.3 (67 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | Not enough data | 8.2 (70 reviews) ✓ Verified | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | 7.4 (45 reviews) | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 7.0 (46 reviews) | 

#### Agentic AI - Help Desk

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.9 (18 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.1 (18 reviews) | 

#### Communication Channels

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | Not enough data | 8.1 (63 reviews) ✓ Verified | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | Not enough data | 8.1 (64 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | Not enough data | 7.8 (68 reviews) ✓ Verified | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | Not enough data | 8.9 (67 reviews) ✓ Verified | 
| **Voice** | 8.5 (108 reviews) | Not enough data | 7.0 (59 reviews) | 

#### Platform

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | Not enough data | 7.6 (73 reviews) ✓ Verified | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | Not enough data | 8.6 (80 reviews) ✓ Verified | 
| **Integration** | 8.9 (73 reviews) ✓ Verified | Not enough data | 8.2 (77 reviews) ✓ Verified | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | Not enough data | 8.9 (85 reviews) ✓ Verified | 
| **Dashboards** | 9.1 (217 reviews) ✓ Verified | Not enough data | 8.9 (86 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Messenger

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 67 |

#### Administration

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 8.6 (50 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 8.4 (47 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 8.4 (47 reviews) | 

#### Knowledge Management

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.4 (48 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 8.3 (47 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.7 (52 reviews) | 

#### Compliance

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 8.3 (48 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 8.5 (48 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.5 (45 reviews) | 
| **Auditing** | Not enough data | Not enough data | 8.3 (44 reviews) | 

#### Customer Support

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 8.0 (46 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 8.1 (44 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 7.9 (45 reviews) | 

#### Data Security

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 8.4 (45 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 8.4 (45 reviews) | 
| **Access Management** | Not enough data | Not enough data | 8.6 (48 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 8.6 (47 reviews) | 

#### Administration

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.5 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (44 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.6 (45 reviews) | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (41 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 6.2/10 | 43 |

#### Call Analytics

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 5.7 (33 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 6.0 (35 reviews) | 
| **Call Analysis** | Not enough data | Not enough data | 5.6 (31 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 6.1 (31 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 6.3 (34 reviews) | 
| **Speech-to-Text** | Not enough data | Not enough data | 5.8 (31 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 6.3 (30 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.9 (11 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 6.7 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.1 (11 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.4 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 6.8 (12 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 7.9/10 | 58 |

#### Quality Assurance

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 8.2 (51 reviews) | 
| **Calibration** | Not enough data | Not enough data | 7.9 (50 reviews) | 
| **Reports** | Not enough data | Not enough data | 8.4 (51 reviews) | 

#### Engagement

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.0 (50 reviews) | 
| **Training** | Not enough data | Not enough data | 7.7 (48 reviews) | 

#### Performance

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 7.9 (49 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.3 (46 reviews) | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.9 (42 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.2 (41 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 7.4/10 | 174 |

#### Channels

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 6.9 (142 reviews) | 
| **Social** | Not enough data | Not enough data | 8.4 (145 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 7.9 (138 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 7.5 (140 reviews) | 
| **Email** | Not enough data | Not enough data | 7.6 (135 reviews) | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 6.6 (113 reviews) | 

#### Functions

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 7.5 (139 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 7.6 (132 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 7.3 (134 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 7.3 (132 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 6.8 (131 reviews) | 
| **IVR** | Not enough data | Not enough data | 7.1 (135 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 7.6 (128 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.0 (129 reviews) | 

#### Agentic AI - Contact Center

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.7 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 6.2 (22 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.5 (22 reviews) | 

#### Administrative

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 7.8 (130 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 7.8 (130 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.4 (144 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 7.8 (131 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 7.9 (142 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |
| **Sprinklr Service** | N/A | N/A |

#### Responses

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (55 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |
| **Sprinklr Service** | 8.4/10 | 74 |

#### Responses

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Customization** | Not enough data | 8.6 (14 reviews) | 8.5 (57 reviews) | 
| **Control** | Not enough data | 8.6 (14 reviews) | 8.5 (57 reviews) | 
| **Route To Human** | Not enough data | 8.7 (17 reviews) | 8.5 (57 reviews) | 
| **Menu bars** | Not enough data | 8.6 (13 reviews) | 8.6 (55 reviews) | 
| **Drip sequences** | Not enough data | 8.7 (10 reviews) | 8.3 (53 reviews) | 

#### Platform

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Live chat** | Not enough data | 9.2 (15 reviews) | 8.5 (54 reviews) | 
| **Integrations** | Not enough data | 9.0 (13 reviews) | 8.4 (56 reviews) | 
| **Branding** | Not enough data | 8.7 (15 reviews) | 8.5 (56 reviews) | 
| **Analytics** | Not enough data | 8.0 (15 reviews) | 8.7 (56 reviews) | 
| **A/B testing** | Not enough data | 8.6 (12 reviews) | 8.1 (51 reviews) | 
| **Role-based access** | Not enough data | 9.0 (12 reviews) | 8.4 (56 reviews) | 
| **Collection of information** | Not enough data | 8.6 (12 reviews) | 8.2 (53 reviews) | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (9 reviews) | 7.9 (38 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (9 reviews) | 7.8 (37 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 8.3/10 | 44 |

#### Workforce Management

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 9.0 (33 reviews) | 
| **Skills Management** | Not enough data | Not enough data | 8.2 (33 reviews) | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.1 (34 reviews) | 
| **Agent Self-Service** | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.1 (32 reviews) | 

#### Administration

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 7.8 (36 reviews) | 
| **Performance Analysis** | Not enough data | Not enough data | 8.7 (35 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.6 (36 reviews) | 
| **Forecasting** | Not enough data | Not enough data | 8.1 (33 reviews) | 
| **Intraday Management** | Not enough data | Not enough data | 8.1 (35 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |
| **Sprinklr Service** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Personalization** | Not enough data | 6.9 (19 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.2 (19 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.2 (16 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 8.5 (19 reviews) | Not enough data | 

#### Support Automation

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.0 (18 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.1 (19 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.7 (20 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.0 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (10 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |
| **Sprinklr Service** | N/A | N/A |

#### Customer Support

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Text** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Speech** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.5 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Learning** | Not enough data | 8.3 (12 reviews) | Not enough data | 
| **Language** | Not enough data | 8.8 (11 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 8.8 (12 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |
| **Sprinklr Service** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 400 |
| **LivePerson** | 8.1/10 | 45 |
| **Sprinklr Service** | 7.9/10 | 194 |

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (9 reviews) | 7.6 (9 reviews) | 7.8 (74 reviews) | 
| **AI Text Summarization** | 7.5 (8 reviews) | 8.0 (9 reviews) | 7.4 (72 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 7.8 (9 reviews) | 7.2 (72 reviews) | 

#### Communication

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Pop-up Chat** | 9.2 (329 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 7.9 (101 reviews) ✓ Verified | 
| **Notifications** | 8.9 (327 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 8.3 (111 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (221 reviews) | 7.2 (19 reviews) | 7.6 (98 reviews) | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | 8.6 (28 reviews) ✓ Verified | 8.3 (101 reviews) | 
| **Co-Browsing** | 8.3 (30 reviews) | 8.4 (15 reviews) ✓ Verified | 7.3 (95 reviews) | 

####  Internal Use

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (303 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 
| **Lead Development** | 8.6 (254 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 7.9 (101 reviews) | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | 8.4 (101 reviews) | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 8.0 (102 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.1/10 | 21 |
| **Sprinklr Service** | 7.6/10 | 66 |

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.5 (41 reviews) | 

#### Self-Service Experience

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (16 reviews) | 8.0 (53 reviews) | 
| **Searchable Articles** | Not enough data | 8.0 (9 reviews) | 7.6 (54 reviews) | 
| **Community Forums** | Feature Not Available | 7.5 (8 reviews) | 7.3 (53 reviews) | 
| **Mobile Optimization** | Not enough data | 8.2 (11 reviews) | 8.1 (51 reviews) | 
| **Personalization** | Not enough data | 7.8 (12 reviews) | 7.6 (52 reviews) | 

#### Self-Service Platform

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Branding** | Not enough data | 7.9 (12 reviews) | 8.1 (53 reviews) | 
| **Automation** | Not enough data | 8.2 (12 reviews) | 7.8 (52 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.3 (12 reviews) | 7.5 (54 reviews) | 
| **Integrations** | Not enough data | 8.3 (9 reviews) | 7.7 (54 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.5 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (8 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.3 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |
| **Sprinklr Service** | 7.6/10 | 406 |

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (5 reviews) | 6.9 (231 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | 6.8 (224 reviews) | 

#### Process

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Mentions** | Not enough data | 7.7 (5 reviews) | 8.3 (315 reviews) | 
| **Tickets** | Not enough data | 7.6 (7 reviews) | 7.7 (312 reviews) | 
| **Macros** | Not enough data | 7.5 (6 reviews) | 8.2 (311 reviews) | 

#### Channels

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Email** | Not enough data | 7.4 (7 reviews) | 7.3 (285 reviews) | 
| **Social** | Not enough data | 8.1 (8 reviews) | 8.8 (336 reviews) | 
| **Live Chat** | Not enough data | 8.1 (6 reviews) | 7.2 (277 reviews) | 
| **Phone** | Not enough data | 7.8 (6 reviews) | 6.6 (266 reviews) | 
| **Text** | Not enough data | 8.1 (6 reviews) | 7.5 (273 reviews) | 

#### Insight

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.1 (6 reviews) | 7.7 (295 reviews) | 
| **Reporting** | Not enough data | 7.6 (7 reviews) | 8.3 (319 reviews) | 
| **Visitor Activity** | Not enough data | 7.9 (7 reviews) | 7.9 (287 reviews) | 
| **Help Desk** | Not enough data | 8.1 (7 reviews) | 7.6 (285 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 7.8/10 | 13 |

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.8 (12 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 7.0/10 | 115 |

#### Generative AI

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.1 (103 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.0 (103 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Automation

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | 6.0/10 | 33 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 5.6 (31 reviews) | 
| **Messaging and Notifications** | Not enough data | Not enough data | 6.2 (31 reviews) | 
| **AI agents ** | Not enough data | Not enough data | 6.0 (31 reviews) | 
| **Voice assistants** | Not enough data | Not enough data | 5.3 (30 reviews) | 
| **Communication apps** | Not enough data | Not enough data | 5.8 (30 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 5.8 (30 reviews) | 
| **Sales channels** | Not enough data | Not enough data | 5.6 (30 reviews) | 
| **Payment Platform** | Not enough data | Not enough data | 5.7 (30 reviews) | 
| **Internal tools** | Not enough data | Not enough data | 5.9 (29 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 7.2 (29 reviews) | 
| **Advance reporting** | Not enough data | Not enough data | 7.1 (29 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |
| **Sprinklr Service** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to LiveChat (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to LivePerson (13):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Sprinklr Service (10):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | LivePerson | Sprinklr Service | 
|---|---|---|---|
| **Small-Business** | 44.7% | 20.0% | 27.6% | 
| **Mid-Market** | 37.5% | 43.3% | 30.1% | 
| **Enterprise** | 17.9% | 36.7% | 42.3% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Sprinklr Service

- **Consumer Services:** 10.9%
- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 5.4%
- **Financial Services:** 5.1%
- **Food & Beverages:** 4.0%
- **Insurance:** 3.9%
- **Telecommunications:** 3.9%
- **Entertainment:** 3.2%
- **Hospital & Health Care:** 3.1%
- **Retail:** 3.1%
- **Other:** 47.1%

---
## Alternatives

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (255 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7587 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)

### Alternatives to Sprinklr Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6415 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Sprinklr Service

- Title: [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) — 1 comment, 1 upvote
  > **Top comment:** "i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-liveperson-vs-sprinklr-service)