Compare LiveChat, LiveHelpNow, and Solvvy

Pricing

 
Starter
$16
per seat / month
Live chat and SMS
$18.90
per month
 
Team
$33
per seat / month
Knowledge base management
$18.90
per month
 
Business
$50
per seat / month
Support Ticket Sofware
$18.90
per month
 
Enterprise
$149
per seat / month
Call management
$9
per month
 
Free Trial
Free Trial
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.7
8.8
Ease of Use
Ease of Use
9.4
8.7
9.3
Ease of Setup
Ease of Setup
9.1
8.4
8.9
Ease of Admin
Ease of Admin
9.2
8.4
9.2
Quality of Support
Quality of Support
9.1
8.6
9.4
Ease of Doing Business With
Ease of Doing Business With
9.2
8.9
9.7
Product Direction (% positive)
Product Direction (% positive)
8.4
7.8
10.0
Meets Requirements
LiveChat
9.1
LiveHelpNow
8.7
Solvvy
8.8
Ease of Use
LiveChat
9.4
LiveHelpNow
8.7
Solvvy
9.3
Ease of Setup
LiveChat
9.1
LiveHelpNow
8.4
Solvvy
8.9
Ease of Admin
LiveChat
9.2
LiveHelpNow
8.4
Solvvy
9.2
Quality of Support
LiveChat
9.1
LiveHelpNow
8.6
Solvvy
9.4
Ease of Doing Business With
LiveChat
9.2
LiveHelpNow
8.9
Solvvy
9.7
Product Direction (% positive)
LiveChat
8.4
LiveHelpNow
7.8
Solvvy
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.7%
48.7%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
33.0%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.0%
18.3%
0%
LiveChat
Small-Business
46.7%
Mid-Market
35.3%
Enterprise
18.0%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Software
9.3%
Information Technology and Services
7.6%
Internet
31.3%
 
Information Technology and Services
8.2%
Retail
5.6%
Computer Software
28.1%
 
Retail
5.0%
Consumer Goods
4.9%
Retail
15.6%
 
Internet
4.6%
Insurance
4.2%
Consumer Electronics
6.3%
 
Telecommunications
3.3%
Business Supplies and Equipment
4.2%
Computer Networking
6.3%
 
Other
69.5%
Other
73.6%
Other
12.5%
LiveChat
Computer Software
9.3%
Information Technology and Services
8.2%
Retail
5.0%
Internet
4.6%
Telecommunications
3.3%
Other
69.5%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Tim S.
User

I like that I can filter out to only chatters and browsers.

G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

I do t think there is anything that I dislike.

G2 User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User

I do t think there is anything that I dislike.

LiveHelpNow
Most Helpful Favorable Review
Tim S.
User

I like that I can filter out to only chatters and browsers.

Most Helpful Critical Review
G2 User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveHelpNow
No videos provided
Solvvy
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