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Compare LiveAgent and Zoho Desk

See this
side-by-side comparison of LiveAgent vs. Zoho Desk
based on preference data from user reviews. LiveAgent rates 4.5/5 stars with 1,309 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LiveAgent
LiveAgent
(1,309)
4.5 out of 5
LiveAgent
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
LiveAgent
LiveAgent
Zoho Desk
Zoho Desk
Market Segments
LiveAgent
LiveAgent
Small-Business (65.1% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
LiveAgent
LiveAgent
$0/mo Unlimited
Zoho Desk
Zoho Desk
$0 for 3 agents

LiveAgent vs Zoho Desk

When assessing the two solutions, reviewers found LiveAgent easier to use, set up, and administer. Reviewers also preferred doing business with LiveAgent overall.

  • Reviewers felt that LiveAgent meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that LiveAgent is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of LiveAgent over Zoho Desk.
Categories
Shared Categories
LiveAgent
LiveAgent
Zoho Desk
Zoho Desk
LiveAgent and Zoho Desk are categorized as Customer Self-Service, Social Customer Service, Help Desk, and Live Chat
Unique Categories
LiveAgent
LiveAgent has no unique categories
Zoho Desk
Zoho Desk has no unique categories
Pricing
LiveAgent
LiveAgent Pricing
Free
$0/mo Unlimited
Ticket
$15/monthUser Seat
Ticket+Chat
$29/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ask a Question

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Ratings
Meets Requirements
LiveAgent
LiveAgent
8.9
Responses: 1138
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
LiveAgent
LiveAgent
8.9
Responses: 1141
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
LiveAgent
LiveAgent
8.7
Responses: 745
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
LiveAgent
LiveAgent
8.9
Responses: 743
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
LiveAgent
LiveAgent
9.1
Responses: 1085
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
LiveAgent
LiveAgent
9.2
Responses: 721
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
LiveAgent
LiveAgent
8.9
Responses: 1118
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
LiveAgent
LiveAgent
9.0
Responses: 699
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
LiveAgent
LiveAgent
8.7
Responses: 683
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
LiveAgent
LiveAgent
8.8
Responses: 640
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
LiveAgent
LiveAgent
8.6
Responses: 505
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
LiveAgent
LiveAgent
8.7
Responses: 632
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
LiveAgent
LiveAgent
8.9
Responses: 644
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
LiveAgent
LiveAgent
8.7
Responses: 372
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
LiveAgent
LiveAgent
9.1
Responses: 281
Zoho Desk
Zoho Desk
8.6
Responses: 654
Searchable Articles
LiveAgent
LiveAgent
9.0
Responses: 265
Zoho Desk
Zoho Desk
8.6
Responses: 629
Community Forums
LiveAgent
LiveAgent
8.9
Responses: 235
Zoho Desk
Zoho Desk
8.3
Responses: 507
Interactive FAQs & Forums
LiveAgent
LiveAgent
8.9
Responses: 227
Zoho Desk
Zoho Desk
8.4
Responses: 462
Communication
Pop-up Chat
LiveAgent
LiveAgent
9.4
Responses: 422
Verified Feature
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
LiveAgent
LiveAgent
9.1
Responses: 424
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
LiveAgent
LiveAgent
9.0
Responses: 317
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
LiveAgent
LiveAgent
9.0
Responses: 316
Verified Feature
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
LiveAgent
LiveAgent
9.7
Responses: 5
Zoho Desk
Zoho Desk
9.1
Responses: 43
Process
Mentions
LiveAgent
LiveAgent
9.6
Responses: 30
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
LiveAgent
LiveAgent
9.4
Responses: 220
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
LiveAgent
LiveAgent
9.1
Responses: 170
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
LiveAgent
LiveAgent
9.2
Responses: 185
Zoho Desk
Zoho Desk
8.9
Responses: 300
Interaction
Web Portals
LiveAgent
LiveAgent
9.1
Responses: 269
Zoho Desk
Zoho Desk
8.6
Responses: 625
Forum to Reponse
LiveAgent
LiveAgent
9.0
Responses: 236
Zoho Desk
Zoho Desk
8.5
Responses: 492
Tickets and Tagging
LiveAgent
LiveAgent
9.2
Responses: 304
Zoho Desk
Zoho Desk
8.8
Responses: 697
Live Chat
LiveAgent
LiveAgent
9.3
Responses: 289
Zoho Desk
Zoho Desk
8.6
Responses: 467
Internal Use
Customization
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
LiveAgent
LiveAgent
9.1
Responses: 365
Verified Feature
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
LiveAgent
LiveAgent
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
LiveAgent
LiveAgent
9.0
Responses: 346
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
LiveAgent
LiveAgent
9.1
Responses: 331
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
LiveAgent
LiveAgent
8.9
Responses: 328
Verified Feature
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Channels
Email
LiveAgent
LiveAgent
9.4
Responses: 218
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
LiveAgent
LiveAgent
9.2
Responses: 202
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
LiveAgent
LiveAgent
9.4
Responses: 219
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
LiveAgent
LiveAgent
9.2
Responses: 162
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
LiveAgent
LiveAgent
Feature Not Available
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
LiveAgent
LiveAgent
9.1
Responses: 153
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
LiveAgent
LiveAgent
9.1
Responses: 195
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
LiveAgent
LiveAgent
9.2
Responses: 194
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
LiveAgent
LiveAgent
9.4
Responses: 200
Zoho Desk
Zoho Desk
9.1
Responses: 320
Communication Channels
Customer Portal
LiveAgent
LiveAgent
8.8
Responses: 580
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
LiveAgent
LiveAgent
9.1
Responses: 645
Verified Feature
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
LiveAgent
LiveAgent
9.1
Responses: 617
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
LiveAgent
LiveAgent
8.6
Responses: 471
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
LiveAgent
LiveAgent
8.7
Responses: 316
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
LiveAgent
LiveAgent
7.9
Responses: 348
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
LiveAgent
LiveAgent
8.5
Responses: 583
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
LiveAgent
LiveAgent
8.7
Responses: 457
Verified Feature
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
LiveAgent
LiveAgent
8.6
Responses: 311
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
LiveAgent
LiveAgent
8.6
Responses: 577
Verified Feature
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
LiveAgent
LiveAgent
8.8
Responses: 624
Verified Feature
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both LiveAgent and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LiveAgent
LiveAgent
65.1%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
LiveAgent
LiveAgent
24.1%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
LiveAgent
LiveAgent
10.8%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
LiveAgent
LiveAgent Industry
Information Technology and Services
12.1%
Computer Software
6.7%
Retail
5.5%
Marketing and Advertising
5.3%
Internet
4.9%
Other
65.5%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
LiveAgent
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
LiveAgent
Kierra W.
Agency in Events Services

Sometimes it didn't work would be my only issue other then that I loved it.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
LiveAgent
LiveAgent Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 comments
David A.
DA
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. I never used it but I know it possible to do so, read...Read more
Do you offer standalone licenses as well?
1 comment
G2
pricing Read more
Monty the Mongoose crying
LiveAgent has no more discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Videos
LiveAgent
LiveAgent Videos
Video Preview

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zoho Desk
Zoho Desk Videos
No videos provided
Downloads
LiveAgent
LiveAgent Downloads
Zoho Desk
Zoho Desk Downloads
No downloads provided
Ask Zoho Desk a QuestionContact Zoho Desk
Need help?
I can help.
Kate
Learning about Business Software?
Ask the community
Zoho Desk
Zoho Desk
Optimized for quick response