Compare LiveAgent and Zoho Desk 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$0.00
LiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansZoho Desk
Star Rating
(7,441)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, with many praising its flexibility to create fields and workflows. Users appreciate the automated replies and notifications, which make managing customer interactions seamless and efficient.
- According to verified reviews, LiveAgent stands out for its user-friendly accessibility. Reviewers highlight that even non-technical users can easily configure the system and create macros, making it a practical choice for teams without dedicated IT support.
- Users say that Zoho Desk offers a smooth implementation process, with one reviewer noting that their trial was quick and impressive. The interface is described as clean and easy to navigate, which contributes to a positive onboarding experience.
- Reviewers mention that LiveAgent's ticketing system is highly effective, particularly its ability to categorize tickets by support department or project. This feature allows teams to quickly identify and route tasks, enhancing overall efficiency in customer response management.
- G2 reviewers highlight that while Zoho Desk has strong automation tools and SLA features, some users feel it can struggle to match specific workflow needs, indicating potential configuration challenges for more complex setups.
- According to recent feedback, LiveAgent's multi-site live chat system is a significant advantage, enabling teams to seamlessly manage customer interactions across different platforms, which is particularly beneficial for businesses with diverse customer engagement channels.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
LiveAgent
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
1,295
8.7
5,958
Ease of Use
8.9
1,300
8.5
6,038
Ease of Setup
8.7
863
8.1
5,311
Ease of Admin
8.9
846
8.3
4,924
Quality of Support
9.1
1,234
8.3
5,354
Has the product been a good partner in doing business?
9.1
822
8.4
4,452
Product Direction (% positive)
8.9
1,258
8.9
5,708
Features by Category
Ticket and Case Management
9.0
777
|
Verified
8.6
3435
|
Verified
9.0
776
|
Verified
8.5
3354
|
Verified
8.7
756
|
Verified
8.3
3163
|
Verified
8.8
712
|
Verified
8.3
2951
|
Verified
8.6
573
|
Verified
8.2
2679
|
Verified
8.7
701
|
Verified
8.4
2916
|
Verified
8.9
716
|
Verified
8.5
2931
|
Verified
8.6
442
|
Verified
8.3
2525
|
Verified
Generative AI
8.2
30
7.4
967
8.1
30
7.4
953
Agentic AI - Help Desk
9.3
7
7.1
357
9.3
7
7.1
360
9.3
7
7.2
358
Communication Channels
8.7
652
|
Verified
8.3
2876
|
Verified
9.0
715
|
Verified
8.6
3116
|
Verified
9.1
695
|
Verified
8.2
2419
|
Verified
8.6
537
|
Verified
8.0
2162
|
Verified
8.7
379
|
Verified
7.8
1922
|
Verified
Platform
7.9
413
|
Verified
8.1
2306
|
Verified
8.4
664
|
Verified
8.2
2750
|
Verified
8.7
526
|
Verified
8.4
2853
|
Verified
8.6
377
|
Verified
8.2
2312
|
Verified
8.5
647
|
Verified
8.2
2832
|
Verified
8.8
694
|
Verified
8.4
2978
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
8.7
5
8.2
579
8.3
5
8.0
556
8.3
5
Feature Not Available
Design
8.0
5
7.9
545
8.7
5
7.7
554
8.7
5
8.1
551
8.7
5
8.1
547
8.3
5
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
7.9
175
8.0
23
8.0
177
7.7
22
Feature Not Available
Communication
9.3
485
|
Verified
8.8
718
|
Verified
9.0
489
|
Verified
8.7
759
|
Verified
8.9
376
|
Verified
8.6
658
9.0
374
|
Verified
8.6
631
|
Verified
8.8
61
8.3
355
Internal Use
8.4
664
|
Verified
8.2
2750
|
Verified
9.1
422
|
Verified
Feature Not Available
8.5
55
8.4
455
8.9
403
|
Verified
8.7
714
|
Verified
9.1
384
|
Verified
8.6
692
|
Verified
8.9
382
|
Verified
8.6
707
|
Verified
Generative AI
7.8
17
7.7
423
Self-Service Experience
9.1
322
8.5
1514
8.9
305
8.4
1472
8.9
273
8.1
1279
8.1
41
8.1
772
8.3
45
8.2
817
Self-Service Platform
8.6
45
8.3
843
8.3
46
8.3
819
7.4
41
7.8
732
8.7
43
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
7.9
13
8.2(won by 0.3)
119
7.9
13
8.1(won by 0.2)
117
Process
9.0(won by 0.3)
56
8.7
491
9.3(won by 0.3)
252
9.0
638
9.1(won by 0.6)
196
8.5
490
Channels
9.3(won by 0.3)
248
9.0
627
9.0(won by 0.5)
232
8.5
545
9.3(won by 0.6)
249
8.7
516
9.1(won by 0.5)
186
8.6
459
Feature Not Available
8.8(won by default)
485
Insight
9.0(won by 0.3)
174
8.7
494
9.0(won by 0.1)
222
8.9
546
9.2(won by 0.4)
220
8.8
516
9.3(won by 0.3)
225
9.0
591
Generative AI
8.0
14
7.7
185
7.6
14
7.7
184
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Zoho Desk are categorized as Digital Customer Service Platforms, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
LiveAgent is categorized as Feedback Analytics, Shared Inbox, Chatbots, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Zoho Desk is categorized as Contact Center Knowledge Base and Google Workspace for Sales
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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