Compare LiveAgent vs Zendesk Support

See this
comparison of LiveAgent vs. Zendesk Support
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,002 reviews. Zendesk Support rates 4.2/5 stars with 1,603 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
Essential
$5
/month
 
Ticket+Chat
$29/month
User Seat
Team
$19
/month
 
Ticket
$15/month
User Seat
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.7
Ease of Use
Ease of Use
9.0
8.6
Ease of Setup
Ease of Setup
8.7
8.2
Ease of Admin
Ease of Admin
8.9
8.3
Quality of Support
Quality of Support
9.1
8.3
Ease of Doing Business With
Ease of Doing Business With
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
7.6
Meets Requirements
LiveAgent
8.8
Zendesk Support
8.7
Ease of Use
LiveAgent
9.0
Zendesk Support
8.6
Ease of Setup
LiveAgent
8.7
Zendesk Support
8.2
Ease of Admin
LiveAgent
8.9
Zendesk Support
8.3
Quality of Support
LiveAgent
9.1
Zendesk Support
8.3
Ease of Doing Business With
LiveAgent
9.1
Zendesk Support
8.4
Product Direction (% positive)
LiveAgent
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Zendesk Support
8.9
Ticket response user experience
LiveAgent
9.0
Zendesk Support
8.7
Workflow
LiveAgent
8.7
Zendesk Support
8.5
Response Automation
LiveAgent
8.7
Zendesk Support
8.4
SLA Management
LiveAgent
8.6
Zendesk Support
8.1
Attachments/Screencasts
LiveAgent
8.7
Zendesk Support
8.4
Ticket Collaboration
LiveAgent
8.9
Zendesk Support
8.6
Knowledge Share
Knowledge Base
LiveAgent
9.1
Zendesk Support
8.6
Searchable Articles
LiveAgent
9.0
Zendesk Support
8.6
Community Forums
LiveAgent
8.9
Zendesk Support
8.2
Interactive FAQs & Forums
LiveAgent
8.9
Zendesk Support
8.3
Process
Mentions
LiveAgent
Not enough data available
Zendesk Support
8.5
Tickets
LiveAgent
9.4
Zendesk Support
9.2
Macros
LiveAgent
9.1
Zendesk Support
8.7
Collaboration
LiveAgent
9.3
Zendesk Support
8.7
Interaction
Web Portals
LiveAgent
9.0
Zendesk Support
8.6
Forum to Reponse
LiveAgent
9.1
Zendesk Support
8.5
Tickets and Tagging
LiveAgent
9.2
Zendesk Support
8.9
Live Chat
LiveAgent
9.4
Zendesk Support
8.6
Channels
Email
LiveAgent
9.4
Zendesk Support
9.1
Social
LiveAgent
9.2
Zendesk Support
8.6
Live Chat
LiveAgent
9.5
Zendesk Support
8.6
Phone
LiveAgent
9.4
Zendesk Support
8.1
Text
LiveAgent
Not enough data available
Zendesk Support
8.5
Insight
Surveys
LiveAgent
9.1
Zendesk Support
8.5
Reporting
LiveAgent
9.1
Zendesk Support
8.5
Visitor Activity
LiveAgent
9.2
Zendesk Support
8.6
Help Desk
LiveAgent
9.4
Zendesk Support
8.7
Communication Channels
Customer Portal
LiveAgent
8.7
Zendesk Support
8.5
Email to Case
LiveAgent
9.0
Zendesk Support
8.8
Chat/Live Support
LiveAgent
9.1
Zendesk Support
8.4
Social Integration
LiveAgent
8.6
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
Zendesk Support
8.1
Customer and Contacts Database
LiveAgent
8.6
Zendesk Support
8.2
Products and Version Tracking
LiveAgent
8.8
Zendesk Support
8.2
Call Scripting
LiveAgent
8.8
Zendesk Support
8.0
Interactive Voice Response (IVR)
LiveAgent
8.7
Zendesk Support
7.9
Self Service/Community
Forums
LiveAgent
8.7
Zendesk Support
8.1
Knowledge Base
LiveAgent
8.6
Zendesk Support
8.4
Ideas/Feedback
LiveAgent
8.8
Zendesk Support
8.1
Q&A
LiveAgent
8.8
Zendesk Support
8.3
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Zendesk Support
8.0
Reporting
LiveAgent
8.6
Zendesk Support
8.0
Dashboards
LiveAgent
8.8
Zendesk Support
8.2
Platform
Mobile User Support
LiveAgent
8.0
Zendesk Support
8.1
ITIL Compliance
LiveAgent
8.7
Zendesk Support
8.2
Customization
LiveAgent
8.5
Zendesk Support
8.0
User, Role, and Access Management
LiveAgent
8.7
Zendesk Support
8.3
Internationalization
LiveAgent
8.7
Zendesk Support
8.2
Performance & Reliability
LiveAgent
9.0
Zendesk Support
8.5
Integration APIs
LiveAgent
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.9%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.4%
16.8%
LiveAgent
Small-Business
61.8%
Mid-Market
24.9%
Enterprise
13.4%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
12.8%
Computer Software
17.2%
 
Computer Software
7.2%
Information Technology and Services
14.5%
 
Internet
5.8%
Internet
9.4%
 
Retail
4.9%
Marketing and Advertising
4.8%
 
Marketing and Advertising
3.9%
Retail
3.8%
 
Other
65.5%
Other
50.3%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Retail

no customer support , phones were always dropping calls

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Retail

no customer support , phones were always dropping calls

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Zendesk Support
No videos provided

Downloads

 No downloads provided
LiveAgent
Zendesk Support
No downloads provided
Request More InformationRequest More Information