Compare LiveAgent, WalkMe, and Zendesk Support

Pricing

 
All-inclusive
$39/month
User Seat
Essential
$5
/month
 
Ticket+Chat
$29/month
User Seat
Team
$19
/month
 
Ticket
$15/month
User Seat
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
WalkMe
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.7
Ease of Use
Ease of Use
9.0
7.9
8.6
Ease of Setup
Ease of Setup
8.7
8.0
8.2
Ease of Admin
Ease of Admin
8.9
8.0
8.3
Quality of Support
Quality of Support
9.1
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.1
9.1
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
8.9
7.7
Meets Requirements
LiveAgent
8.9
WalkMe
8.8
Zendesk Support
8.7
Ease of Use
LiveAgent
9.0
WalkMe
7.9
Zendesk Support
8.6
Ease of Setup
LiveAgent
8.7
WalkMe
8.0
Zendesk Support
8.2
Ease of Admin
LiveAgent
8.9
WalkMe
8.0
Zendesk Support
8.3
Quality of Support
LiveAgent
9.1
WalkMe
8.9
Zendesk Support
8.3
Ease of Doing Business With
LiveAgent
9.1
WalkMe
9.1
Zendesk Support
8.4
Product Direction (% positive)
LiveAgent
9.0
WalkMe
8.9
Zendesk Support
7.7

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
WalkMe
8.6
Zendesk Support
8.6
Searchable Articles
LiveAgent
9.0
WalkMe
8.4
Zendesk Support
8.6
Community Forums
LiveAgent
9.0
WalkMe
7.9
Zendesk Support
8.3
Interactive FAQs & Forums
LiveAgent
8.9
WalkMe
8.3
Zendesk Support
8.3
Interaction
Web Portals
LiveAgent
9.0
WalkMe
8.3
Zendesk Support
8.6
Forum to Reponse
LiveAgent
9.1
WalkMe
8.3
Zendesk Support
8.5
Tickets and Tagging
LiveAgent
9.2
WalkMe
8.6
Zendesk Support
8.9
Live Chat
LiveAgent
9.4
WalkMe
6.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.6%
33.3%
37.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.5%
40.9%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
25.8%
17.5%
LiveAgent
Small-Business
62.6%
Mid-Market
24.5%
Enterprise
12.9%
WalkMe
Small-Business
33.3%
Mid-Market
40.9%
Enterprise
25.8%
Zendesk Support
Small-Business
37.7%
Mid-Market
44.8%
Enterprise
17.5%

Reviewers' Industry

 
Information Technology and Services
12.6%
Computer Software
24.2%
Computer Software
16.6%
 
Computer Software
7.2%
Information Technology and Services
16.7%
Information Technology and Services
14.7%
 
Internet
5.6%
Telecommunications
7.6%
Internet
9.4%
 
Retail
4.9%
Marketing and Advertising
6.1%
Marketing and Advertising
4.7%
 
Marketing and Advertising
4.5%
Insurance
6.1%
Retail
3.8%
 
Other
65.2%
Other
39.4%
Other
50.8%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.2%
Internet
5.6%
Retail
4.9%
Marketing and Advertising
4.5%
Other
65.2%
WalkMe
Computer Software
24.2%
Information Technology and Services
16.7%
Telecommunications
7.6%
Marketing and Advertising
6.1%
Insurance
6.1%
Other
39.4%
Zendesk Support
Computer Software
16.6%
Information Technology and Services
14.7%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G
Administrator

The help documents are hard to find and not as clear as they could be.

GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G
Administrator

The help documents are hard to find and not as clear as they could be.

WalkMe
Most Helpful Favorable Review
Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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WalkMe
No screenshots provided

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos providedNo videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

WalkMe
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
LiveAgent
WalkMe
No downloads provided
Zendesk Support
No downloads provided
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