Compare LiveAgent, WalkMe, and LiveChat

Pricing

 
All-inclusive
$39/month
User Seat
Starter
$16
per seat / month
 
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
Ticket
$15/month
User Seat
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial Unavailable
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
WalkMe
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
9.1
Ease of Use
Ease of Use
9.0
7.9
9.4
Ease of Setup
Ease of Setup
8.7
8.0
9.1
Ease of Admin
Ease of Admin
8.9
8.0
9.2
Quality of Support
Quality of Support
9.1
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
9.1
9.1
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
8.9
8.4
Meets Requirements
LiveAgent
8.9
WalkMe
8.8
LiveChat
9.1
Ease of Use
LiveAgent
9.0
WalkMe
7.9
LiveChat
9.4
Ease of Setup
LiveAgent
8.7
WalkMe
8.0
LiveChat
9.1
Ease of Admin
LiveAgent
8.9
WalkMe
8.0
LiveChat
9.2
Quality of Support
LiveAgent
9.1
WalkMe
8.9
LiveChat
9.1
Ease of Doing Business With
LiveAgent
9.1
WalkMe
9.1
LiveChat
9.2
Product Direction (% positive)
LiveAgent
9.0
WalkMe
8.9
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.6%
33.3%
45.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.5%
40.9%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
25.8%
18.9%
LiveAgent
Small-Business
62.6%
Mid-Market
24.5%
Enterprise
12.9%
WalkMe
Small-Business
33.3%
Mid-Market
40.9%
Enterprise
25.8%
LiveChat
Small-Business
45.6%
Mid-Market
35.5%
Enterprise
18.9%

Reviewers' Industry

 
Information Technology and Services
12.6%
Computer Software
24.2%
Computer Software
9.8%
 
Computer Software
7.2%
Information Technology and Services
16.7%
Information Technology and Services
8.0%
 
Internet
5.6%
Telecommunications
7.6%
Retail
5.5%
 
Retail
4.9%
Marketing and Advertising
6.1%
Telecommunications
4.3%
 
Marketing and Advertising
4.5%
Insurance
6.1%
Internet
4.1%
 
Other
65.2%
Other
39.4%
Other
68.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.2%
Internet
5.6%
Retail
4.9%
Marketing and Advertising
4.5%
Other
65.2%
WalkMe
Computer Software
24.2%
Information Technology and Services
16.7%
Telecommunications
7.6%
Marketing and Advertising
6.1%
Insurance
6.1%
Other
39.4%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.0%
Retail
5.5%
Telecommunications
4.3%
Internet
4.1%
Other
68.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G
Administrator

The help documents are hard to find and not as clear as they could be.

GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

G
User

This software is very outdated and confusing to use.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G
Administrator

The help documents are hard to find and not as clear as they could be.

WalkMe
Most Helpful Favorable Review
Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G
User

This software is very outdated and confusing to use.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

WalkMe
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 14 days! No credit card required.

Downloads

LiveAgent
WalkMe
No downloads provided
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