Compare LiveAgent, WalkMe, and Freshdesk

Pricing

 
Ticket
$15/month
User Seat
Sprout
Free
for UNLIMITED agents
 
All-inclusive
$39/month
User Seat
Blossom
$19
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
WalkMe
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.5
Ease of Use
Ease of Use
9.0
7.9
8.8
Ease of Setup
Ease of Setup
8.7
8.0
8.6
Ease of Admin
Ease of Admin
8.9
8.0
8.7
Quality of Support
Quality of Support
9.1
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
9.1
9.1
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
8.9
8.7
Meets Requirements
LiveAgent
8.9
WalkMe
8.8
Freshdesk
8.5
Ease of Use
LiveAgent
9.0
WalkMe
7.9
Freshdesk
8.8
Ease of Setup
LiveAgent
8.7
WalkMe
8.0
Freshdesk
8.6
Ease of Admin
LiveAgent
8.9
WalkMe
8.0
Freshdesk
8.7
Quality of Support
LiveAgent
9.1
WalkMe
8.9
Freshdesk
8.9
Ease of Doing Business With
LiveAgent
9.1
WalkMe
9.1
Freshdesk
8.8
Product Direction (% positive)
LiveAgent
9.0
WalkMe
8.9
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
WalkMe
8.6
Freshdesk
8.7
Searchable Articles
LiveAgent
9.0
WalkMe
8.4
Freshdesk
8.6
Community Forums
LiveAgent
9.0
WalkMe
7.9
Freshdesk
8.4
Interactive FAQs & Forums
LiveAgent
8.9
WalkMe
8.3
Freshdesk
8.5
Interaction
Web Portals
LiveAgent
9.0
WalkMe
8.3
Freshdesk
7.2
Forum to Reponse
LiveAgent
9.1
WalkMe
8.3
Freshdesk
8.5
Tickets and Tagging
LiveAgent
9.2
WalkMe
8.6
Freshdesk
8.8
Live Chat
LiveAgent
9.4
WalkMe
6.4
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.6%
33.3%
52.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.5%
40.9%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
25.8%
11.6%
LiveAgent
Small-Business
62.6%
Mid-Market
24.5%
Enterprise
12.9%
WalkMe
Small-Business
33.3%
Mid-Market
40.9%
Enterprise
25.8%
Freshdesk
Small-Business
52.2%
Mid-Market
36.2%
Enterprise
11.6%

Reviewers' Industry

 
Information Technology and Services
12.6%
Computer Software
24.2%
Information Technology and Services
19.9%
 
Computer Software
7.2%
Information Technology and Services
16.7%
Computer Software
13.3%
 
Internet
5.6%
Telecommunications
7.6%
Internet
5.5%
 
Retail
4.9%
Marketing and Advertising
6.1%
Education Management
3.8%
 
Marketing and Advertising
4.5%
Insurance
6.1%
Marketing and Advertising
3.2%
 
Other
65.2%
Other
39.4%
Other
54.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.2%
Internet
5.6%
Retail
4.9%
Marketing and Advertising
4.5%
Other
65.2%
WalkMe
Computer Software
24.2%
Information Technology and Services
16.7%
Telecommunications
7.6%
Marketing and Advertising
6.1%
Insurance
6.1%
Other
39.4%
Freshdesk
Information Technology and Services
19.9%
Computer Software
13.3%
Internet
5.5%
Education Management
3.8%
Marketing and Advertising
3.2%
Other
54.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G
Administrator

The help documents are hard to find and not as clear as they could be.

GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G
Administrator

The help documents are hard to find and not as clear as they could be.

WalkMe
Most Helpful Favorable Review
Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
GI
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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LiveAgent

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WalkMe
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Freshdesk
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