Compare LiveAgent vs WalkMe

See this
comparison of LiveAgent vs. WalkMe
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,024 reviews. WalkMe rates 4.4/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$15/month
User Seat
 
Free Trial
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
WalkMe
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.8
Ease of Use
Ease of Use
9.0
7.9
Ease of Setup
Ease of Setup
8.7
8.0
Ease of Admin
Ease of Admin
8.9
8.0
Quality of Support
Quality of Support
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
9.1
9.1
Product Direction (% positive)
Product Direction (% positive)
9.0
8.9
Meets Requirements
LiveAgent
8.8
WalkMe
8.8
Ease of Use
LiveAgent
9.0
WalkMe
7.9
Ease of Setup
LiveAgent
8.7
WalkMe
8.0
Ease of Admin
LiveAgent
8.9
WalkMe
8.0
Quality of Support
LiveAgent
9.1
WalkMe
8.9
Ease of Doing Business With
LiveAgent
9.1
WalkMe
9.1
Product Direction (% positive)
LiveAgent
9.0
WalkMe
8.9

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
WalkMe
8.6
Searchable Articles
LiveAgent
9.0
WalkMe
8.4
Community Forums
LiveAgent
8.9
WalkMe
7.9
Interactive FAQs & Forums
LiveAgent
8.9
WalkMe
8.3
Interaction
Web Portals
LiveAgent
9.0
WalkMe
8.3
Forum to Reponse
LiveAgent
9.0
WalkMe
8.3
Tickets and Tagging
LiveAgent
9.2
WalkMe
8.6
Live Chat
LiveAgent
9.4
WalkMe
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
25.8%
LiveAgent
Small-Business
62.1%
Mid-Market
25.0%
Enterprise
12.9%
WalkMe
Small-Business
33.3%
Mid-Market
40.9%
Enterprise
25.8%

Reviewers' Industry

 
Information Technology and Services
12.8%
Computer Software
24.2%
 
Computer Software
7.1%
Information Technology and Services
16.7%
 
Internet
5.7%
Telecommunications
7.6%
 
Retail
4.9%
Marketing and Advertising
6.1%
 
Marketing and Advertising
4.1%
Insurance
6.1%
 
Other
65.4%
Other
39.4%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
4.9%
Marketing and Advertising
4.1%
Other
65.4%
WalkMe
Computer Software
24.2%
Information Technology and Services
16.7%
Telecommunications
7.6%
Marketing and Advertising
6.1%
Insurance
6.1%
Other
39.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Consultant in Information Technology and Services

Easy to implement and work with across enterprise SaaS platforms or external website

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

The help documents are hard to find and not as clear as they could be.

User in Information Technology and Services
User in Information Technology and Services

Very expensive.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Administrator

The help documents are hard to find and not as clear as they could be.

WalkMe
Most Helpful Favorable Review
Consultant in Information Technology and Services

Easy to implement and work with across enterprise SaaS platforms or external website

Most Helpful Critical Review
User in Information Technology and Services
User in Information Technology and Services

Very expensive.

Screenshots

 
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No screenshots provided
WalkMe
No screenshots provided

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

WalkMe
No videos provided

Downloads

 No downloads provided
LiveAgent
WalkMe
No downloads provided
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