Compare LiveAgent and Vtiger All-In-One CRM
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$12.00 1 User Per Month
LiveAgent
Star Rating
(1,537)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plans
Vtiger All-In-One CRM
Star Rating
(415)4.3 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in overall user satisfaction, reflected in its higher G2 Score of 57.63 compared to Vtiger All-In-One CRM's score of 49.41. This suggests that users find LiveAgent to be a more reliable choice for their help desk needs.
- Users say that LiveAgent's customer support features, such as automated triggers for initiating conversations, significantly enhance the online shopping experience. In contrast, while Vtiger offers intuitive case tracking, it lacks the same level of proactive engagement that LiveAgent provides.
- Reviewers mention that LiveAgent's ease of use is a standout feature, with a score of 8.9, making it user-friendly for teams. Vtiger, while also praised for its intuitive design, scores slightly lower at 8.2, indicating that some users may find it less straightforward.
- According to verified reviews, LiveAgent's ability to unify customer communication channels—emails, calls, and social media—streamlines customer service, leading to better overall experiences. Vtiger, while effective for case tracking, does not offer the same level of integration across multiple platforms.
- Users highlight that LiveAgent's quality of support is notably high, with a score of 9.1, which is significantly better than Vtiger's score of 8.6. This suggests that LiveAgent users feel more supported and valued, which can be crucial for small businesses relying on effective customer service.
- Reviewers appreciate Vtiger's affordability and ease of setup, making it a good option for small organizations. However, LiveAgent's higher scores in setup and admin ease indicate that it may offer a smoother onboarding experience, which can be vital for teams looking to get started quickly.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Free Trial
LiveAgent
Free Trial is available
Vtiger All-In-One CRM
Free Trial is available
Ratings
Meets Requirements
8.9
1,299
8.6
360
Ease of Use
8.9
1,304
8.2
361
Ease of Setup
8.7
867
7.9
216
Ease of Admin
8.9
852
8.2
213
Quality of Support
9.1
1,238
8.6
345
Has the product been a good partner in doing business?
9.1
828
8.6
205
Product Direction (% positive)
8.9
1,262
8.9
347
Features by Category
Sales Force Automation
Not enough data
8.7
183
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
169
|
Verified
Not enough data
7.9
172
|
Verified
Not enough data
7.3
37
Not enough data
7.8
136
|
Verified
Not enough data
7.8
146
|
Verified
Not enough data
8.2
144
|
Verified
Not enough data
8.2
133
|
Verified
Marketing Automation
Not enough data
7.8
138
|
Verified
Not enough data
7.7
133
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
7.7
98
|
Verified
Customer Support
Not enough data
8.3
129
|
Verified
Not enough data
8.1
113
|
Verified
Not enough data
8.1
124
|
Verified
Not enough data
8.1
84
Not enough data
8.1
100
|
Verified
Reporting & Analytics
Not enough data
8.1
175
|
Verified
Not enough data
8.0
183
|
Verified
Not enough data
7.9
127
|
Verified
Mobile & Social
Not enough data
7.4
85
|
Verified
Not enough data
7.1
80
|
Verified
Not enough data
6.8
121
|
Verified
Platform
Not enough data
8.5
120
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
8.7
123
|
Verified
Not enough data
8.1
80
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.8
103
|
Verified
Not enough data
8.5
119
|
Verified
Not enough data
7.9
97
|
Verified
Integration
Not enough data
8.0
112
|
Verified
Not enough data
7.6
70
|
Verified
Not enough data
6.8
73
|
Verified
Generative AI
Not enough data
6.7
6
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
9.0
779
|
Verified
8.4
44
|
Verified
9.0
779
|
Verified
8.0
41
|
Verified
8.7
758
|
Verified
8.5
49
|
Verified
8.8
713
|
Verified
8.5
35
|
Verified
8.6
574
|
Verified
8.2
28
|
Verified
8.7
702
|
Verified
8.2
33
8.9
718
|
Verified
8.5
36
|
Verified
8.6
444
|
Verified
8.5
42
|
Verified
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
654
|
Verified
7.8
37
|
Verified
9.1
719
|
Verified
8.3
42
|
Verified
9.1
699
|
Verified
8.0
34
8.6
539
|
Verified
7.8
31
|
Verified
8.7
381
|
Verified
8.3
23
|
Verified
Platform
7.9
413
|
Verified
7.3
32
|
Verified
8.4
663
|
Verified
8.4
48
|
Verified
8.7
526
|
Verified
8.6
49
|
Verified
8.6
377
|
Verified
7.9
33
|
Verified
8.5
647
|
Verified
8.3
54
|
Verified
8.8
694
|
Verified
8.1
58
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
486
|
Verified
Not enough data
9.0
489
|
Verified
Not enough data
8.9
376
|
Verified
Not enough data
9.0
375
|
Verified
Not enough data
8.8
61
Not enough data
Internal Use
8.4
663
|
Verified
8.4
48
|
Verified
9.1
422
|
Verified
Not enough data
8.5
55
Not enough data
8.9
403
|
Verified
Not enough data
9.1
384
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
324
Not enough data
8.9
305
Not enough data
8.9
273
Not enough data
8.1
41
Not enough data
8.3
45
Not enough data
Self-Service Platform
8.6
46
Not enough data
8.3
47
Not enough data
7.4
41
Not enough data
8.7
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Vtiger All-In-One CRM are categorized as Help Desk
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, Customer Self-Service, and AI Customer Support Agents
Vtiger All-In-One CRM is categorized as CRM and Insurance CRM
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.9%
Computer Software
7.2%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Information Technology and Services
20.6%
Computer Software
10.5%
Marketing and Advertising
5.4%
Telecommunications
4.4%
Retail
2.8%
Other
56.3%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
What is LiveAgent used for?
1 Comment
AS
LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?
2 Comments
PK
You can use the existing module called Contacts List.
Leads/Contacts can be a part of multichannels filters, by having them filtered or tagged on various...Read more
Whats the best way to advertise this product to my boss so that our company can switch to vtiger
2 Comments
TC
This is an all in one solution, you can provide quotes, purchase orders price list, invoice ect along with a complete CRM with email, forecasting, gmail...Read more
How do companies typically use PRODUCT?
2 Comments
TC
If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and...Read more
