Compare LiveAgent, Vision Helpdesk, Zendesk Support, and Zoho Desk

Pricing

 
Ticket
$15/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
FREE
$0
/agent/month
 
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.7
8.7
Ease of Use
Ease of Use
9.0
9.0
8.6
8.5
Ease of Setup
Ease of Setup
8.7
8.8
8.2
8.1
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.4
Quality of Support
Quality of Support
9.1
9.6
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
9.1
9.6
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
7.6
8.7
Meets Requirements
LiveAgent
8.8
Vision Helpdesk
9.3
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
LiveAgent
9.0
Vision Helpdesk
9.0
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
LiveAgent
8.7
Vision Helpdesk
8.8
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
LiveAgent
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
LiveAgent
9.1
Vision Helpdesk
9.6
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
LiveAgent
9.1
Vision Helpdesk
9.6
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
LiveAgent
9.0
Vision Helpdesk
9.5
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Vision Helpdesk
9.5
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.7
Zoho Desk
8.5
Workflow
LiveAgent
8.7
Vision Helpdesk
8.9
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
LiveAgent
8.7
Vision Helpdesk
9.1
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
LiveAgent
8.6
Vision Helpdesk
9.2
Zendesk Support
8.1
Zoho Desk
8.3
Attachments/Screencasts
LiveAgent
8.7
Vision Helpdesk
9.1
Zendesk Support
8.4
Zoho Desk
8.3
Ticket Collaboration
LiveAgent
8.9
Vision Helpdesk
8.8
Zendesk Support
8.6
Zoho Desk
8.6
Knowledge Share
Knowledge Base
LiveAgent
9.1
Vision Helpdesk
9.4
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
LiveAgent
9.0
Vision Helpdesk
8.5
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
LiveAgent
9.0
Vision Helpdesk
8.8
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
LiveAgent
9.1
Vision Helpdesk
9.2
Zendesk Support
8.6
Zoho Desk
8.5
Forum to Reponse
LiveAgent
9.1
Vision Helpdesk
9.4
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
LiveAgent
9.3
Vision Helpdesk
9.2
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
LiveAgent
9.4
Vision Helpdesk
7.9
Zendesk Support
8.6
Zoho Desk
8.6
Communication Channels
Customer Portal
LiveAgent
8.7
Vision Helpdesk
9.3
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
LiveAgent
9.1
Vision Helpdesk
9.4
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
LiveAgent
9.1
Vision Helpdesk
8.4
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
LiveAgent
8.6
Vision Helpdesk
9.2
Zendesk Support
8.2
Zoho Desk
8.5
Call Center
Make, Receive, and Record Calls
LiveAgent
8.7
Vision Helpdesk
8.7
Zendesk Support
8.1
Zoho Desk
8.4
Customer and Contacts Database
LiveAgent
8.6
Vision Helpdesk
8.4
Zendesk Support
8.2
Zoho Desk
8.3
Products and Version Tracking
LiveAgent
8.8
Vision Helpdesk
9.0
Zendesk Support
8.2
Zoho Desk
8.4
Call Scripting
LiveAgent
8.8
Vision Helpdesk
9.3
Zendesk Support
8.0
Zoho Desk
8.3
Interactive Voice Response (IVR)
LiveAgent
8.7
Vision Helpdesk
9.2
Zendesk Support
7.9
Zoho Desk
8.3
Self Service/Community
Forums
LiveAgent
8.7
Vision Helpdesk
8.8
Zendesk Support
8.1
Zoho Desk
8.3
Knowledge Base
LiveAgent
8.6
Vision Helpdesk
9.3
Zendesk Support
8.4
Zoho Desk
8.4
Ideas/Feedback
LiveAgent
8.8
Vision Helpdesk
9.1
Zendesk Support
8.1
Zoho Desk
8.4
Q&A
LiveAgent
8.8
Vision Helpdesk
9.4
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
LiveAgent
8.6
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Zoho Desk
8.5
Reporting
LiveAgent
8.6
Vision Helpdesk
8.9
Zendesk Support
8.0
Zoho Desk
8.3
Dashboards
LiveAgent
8.8
Vision Helpdesk
9.1
Zendesk Support
8.2
Zoho Desk
8.4
Platform
Mobile User Support
LiveAgent
8.0
Vision Helpdesk
8.9
Zendesk Support
8.1
Zoho Desk
8.5
ITIL Compliance
LiveAgent
8.7
Vision Helpdesk
9.2
Zendesk Support
8.2
Zoho Desk
8.5
Customization
LiveAgent
8.5
Vision Helpdesk
8.1
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
LiveAgent
8.7
Vision Helpdesk
9.0
Zendesk Support
8.3
Zoho Desk
8.5
Internationalization
LiveAgent
8.7
Vision Helpdesk
8.7
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
LiveAgent
8.5
Vision Helpdesk
8.8
Zendesk Support
8.4
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
59.2%
38.1%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.6%
30.6%
45.1%
24.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.2%
16.7%
5.6%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
Zoho Desk
Small-Business
70.5%
Mid-Market
24.0%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
12.5%
Non-Profit Organization Management
25.0%
Computer Software
17.5%
Information Technology and Services
23.4%
 
Computer Software
7.4%
Internet
13.3%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Internet
5.5%
Information Technology and Services
13.3%
Internet
9.9%
Telecommunications
3.9%
 
Retail
4.5%
Individual & Family Services
5.0%
Marketing and Advertising
4.7%
Internet
3.9%
 
Marketing and Advertising
4.1%
Education Management
5.0%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
66.0%
Other
38.3%
Other
49.2%
Other
54.6%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

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LiveAgent
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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