Compare LiveAgent, Vision Helpdesk, Zendesk Support, and Help Scout

Pricing

 
Ticket+Chat
$29/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Essential
$5
/month
Basic
$8
user/month
 
Ticket
$15/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Team
$19
/month
Standard
$15
user/month
 
All-inclusive
$39/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Professional
$49
/month
Plus
$27
user/month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
LiveAgent
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.7
8.5
Ease of Use
Ease of Use
9.0
9.0
8.6
9.2
Ease of Setup
Ease of Setup
8.7
8.8
8.2
8.8
Ease of Admin
Ease of Admin
8.9
9.2
8.3
8.8
Quality of Support
Quality of Support
9.1
9.6
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.1
9.6
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
7.6
7.8
Meets Requirements
LiveAgent
8.8
Vision Helpdesk
9.3
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
LiveAgent
9.0
Vision Helpdesk
9.0
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
LiveAgent
8.7
Vision Helpdesk
8.8
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
LiveAgent
8.9
Vision Helpdesk
9.2
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
LiveAgent
9.1
Vision Helpdesk
9.6
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
LiveAgent
9.1
Vision Helpdesk
9.6
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
LiveAgent
9.0
Vision Helpdesk
9.5
Zendesk Support
7.6
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Vision Helpdesk
9.5
Zendesk Support
8.9
Help Scout
9.1
Ticket response user experience
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.7
Help Scout
9.3
Workflow
LiveAgent
8.7
Vision Helpdesk
8.9
Zendesk Support
8.5
Help Scout
8.3
Response Automation
LiveAgent
8.7
Vision Helpdesk
9.1
Zendesk Support
8.4
Help Scout
8.4
SLA Management
LiveAgent
8.6
Vision Helpdesk
9.2
Zendesk Support
8.1
Help Scout
Not enough data available
Attachments/Screencasts
LiveAgent
8.7
Vision Helpdesk
9.1
Zendesk Support
8.4
Help Scout
8.5
Ticket Collaboration
LiveAgent
8.9
Vision Helpdesk
8.8
Zendesk Support
8.6
Help Scout
8.8
Knowledge Share
Knowledge Base
LiveAgent
9.1
Vision Helpdesk
9.4
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.6
Help Scout
8.0
Community Forums
LiveAgent
9.0
Vision Helpdesk
8.5
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
LiveAgent
9.0
Vision Helpdesk
8.8
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
LiveAgent
9.1
Vision Helpdesk
9.2
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
LiveAgent
9.1
Vision Helpdesk
9.4
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
LiveAgent
9.3
Vision Helpdesk
9.2
Zendesk Support
8.9
Help Scout
8.7
Live Chat
LiveAgent
9.4
Vision Helpdesk
7.9
Zendesk Support
8.6
Help Scout
6.7
Communication Channels
Customer Portal
LiveAgent
8.7
Vision Helpdesk
9.3
Zendesk Support
8.5
Help Scout
9.0
Email to Case
LiveAgent
9.0
Vision Helpdesk
9.4
Zendesk Support
8.8
Help Scout
9.3
Chat/Live Support
LiveAgent
9.1
Vision Helpdesk
8.4
Zendesk Support
8.4
Help Scout
7.0
Social Integration
LiveAgent
8.6
Vision Helpdesk
9.2
Zendesk Support
8.2
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
LiveAgent
8.7
Vision Helpdesk
8.7
Zendesk Support
8.1
Help Scout
Not enough data available
Customer and Contacts Database
LiveAgent
8.6
Vision Helpdesk
8.4
Zendesk Support
8.2
Help Scout
7.7
Products and Version Tracking
LiveAgent
8.8
Vision Helpdesk
9.0
Zendesk Support
8.2
Help Scout
Not enough data available
Call Scripting
LiveAgent
8.8
Vision Helpdesk
9.3
Zendesk Support
8.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.7
Vision Helpdesk
9.2
Zendesk Support
7.9
Help Scout
Not enough data available
Self Service/Community
Forums
LiveAgent
8.7
Vision Helpdesk
8.8
Zendesk Support
8.1
Help Scout
Not enough data available
Knowledge Base
LiveAgent
8.6
Vision Helpdesk
9.3
Zendesk Support
8.4
Help Scout
8.4
Ideas/Feedback
LiveAgent
8.8
Vision Helpdesk
9.1
Zendesk Support
8.1
Help Scout
9.2
Q&A
LiveAgent
8.8
Vision Helpdesk
9.4
Zendesk Support
8.2
Help Scout
9.7
Reporting & Analytics
Social Monitoring
LiveAgent
8.6
Vision Helpdesk
Not enough data available
Zendesk Support
8.0
Help Scout
Not enough data available
Reporting
LiveAgent
8.6
Vision Helpdesk
8.9
Zendesk Support
8.0
Help Scout
8.1
Dashboards
LiveAgent
8.8
Vision Helpdesk
9.1
Zendesk Support
8.2
Help Scout
8.3
Platform
Mobile User Support
LiveAgent
8.0
Vision Helpdesk
8.9
Zendesk Support
8.1
Help Scout
Not enough data available
ITIL Compliance
LiveAgent
8.7
Vision Helpdesk
9.2
Zendesk Support
8.2
Help Scout
Not enough data available
Customization
LiveAgent
8.5
Vision Helpdesk
8.1
Zendesk Support
8.0
Help Scout
7.6
User, Role, and Access Management
LiveAgent
8.7
Vision Helpdesk
9.0
Zendesk Support
8.3
Help Scout
8.5
Internationalization
LiveAgent
8.7
Vision Helpdesk
8.7
Zendesk Support
8.2
Help Scout
8.2
Performance & Reliability
LiveAgent
9.0
Vision Helpdesk
9.2
Zendesk Support
8.5
Help Scout
9.4
Integration APIs
LiveAgent
8.5
Vision Helpdesk
8.8
Zendesk Support
8.4
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.0%
59.2%
38.3%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.7%
30.6%
44.9%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.2%
16.8%
6.1%
LiveAgent
Small-Business
62.0%
Mid-Market
24.7%
Enterprise
13.3%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
12.5%
Non-Profit Organization Management
25.0%
Computer Software
17.5%
Computer Software
22.5%
 
Computer Software
7.4%
Internet
13.3%
Information Technology and Services
15.2%
Internet
17.1%
 
Internet
5.5%
Information Technology and Services
13.3%
Internet
9.9%
Information Technology and Services
8.0%
 
Retail
4.5%
Individual & Family Services
5.0%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Marketing and Advertising
4.1%
Education Management
5.0%
Retail
3.5%
Real Estate
4.8%
 
Other
65.9%
Other
38.3%
Other
49.2%
Other
41.7%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.9%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

G2 User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Zendesk Support
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
LiveAgent
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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