Compare LiveAgent, Vision Helpdesk, Freshdesk, and TeamSupport

Pricing

 
Ticket
$15/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
8.5
8.6
Ease of Use
Ease of Use
9.0
9.0
8.8
8.7
Ease of Setup
Ease of Setup
8.7
8.8
8.6
8.3
Ease of Admin
Ease of Admin
8.9
9.2
8.7
8.7
Quality of Support
Quality of Support
9.1
9.6
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.1
9.6
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
8.7
9.0
Meets Requirements
LiveAgent
8.8
Vision Helpdesk
9.3
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
LiveAgent
9.0
Vision Helpdesk
9.0
Freshdesk
8.8
TeamSupport
8.7
Ease of Setup
LiveAgent
8.7
Vision Helpdesk
8.8
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
LiveAgent
8.9
Vision Helpdesk
9.2
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
LiveAgent
9.1
Vision Helpdesk
9.6
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
LiveAgent
9.1
Vision Helpdesk
9.6
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
LiveAgent
9.0
Vision Helpdesk
9.5
Freshdesk
8.7
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Vision Helpdesk
9.5
Freshdesk
8.9
TeamSupport
8.9
Ticket response user experience
LiveAgent
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
TeamSupport
8.8
Workflow
LiveAgent
8.7
Vision Helpdesk
8.9
Freshdesk
8.4
TeamSupport
8.4
Response Automation
LiveAgent
8.7
Vision Helpdesk
9.0
Freshdesk
8.4
TeamSupport
8.5
SLA Management
LiveAgent
8.6
Vision Helpdesk
9.2
Freshdesk
8.2
TeamSupport
8.4
Attachments/Screencasts
LiveAgent
8.7
Vision Helpdesk
9.1
Freshdesk
8.4
TeamSupport
8.6
Ticket Collaboration
LiveAgent
8.9
Vision Helpdesk
8.7
Freshdesk
8.6
TeamSupport
8.8
Knowledge Share
Knowledge Base
LiveAgent
9.1
Vision Helpdesk
9.3
Freshdesk
8.8
TeamSupport
8.3
Searchable Articles
LiveAgent
9.0
Vision Helpdesk
9.0
Freshdesk
8.6
TeamSupport
8.3
Community Forums
LiveAgent
8.9
Vision Helpdesk
8.3
Freshdesk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
LiveAgent
8.9
Vision Helpdesk
8.6
Freshdesk
8.5
TeamSupport
8.4
Interaction
Web Portals
LiveAgent
9.0
Vision Helpdesk
9.0
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
LiveAgent
9.1
Vision Helpdesk
9.3
Freshdesk
8.5
TeamSupport
8.5
Tickets and Tagging
LiveAgent
9.2
Vision Helpdesk
9.0
Freshdesk
8.8
TeamSupport
8.8
Live Chat
LiveAgent
9.4
Vision Helpdesk
7.5
Freshdesk
8.8
TeamSupport
8.4
Communication Channels
Customer Portal
LiveAgent
8.7
Vision Helpdesk
9.3
Freshdesk
8.6
TeamSupport
8.5
Email to Case
LiveAgent
9.0
Vision Helpdesk
9.4
Freshdesk
8.9
TeamSupport
8.9
Chat/Live Support
LiveAgent
9.1
Vision Helpdesk
8.3
Freshdesk
8.5
TeamSupport
8.4
Social Integration
LiveAgent
8.6
Vision Helpdesk
9.1
Freshdesk
8.2
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
LiveAgent
8.6
Vision Helpdesk
8.7
Freshdesk
8.3
TeamSupport
8.3
Customer and Contacts Database
LiveAgent
8.6
Vision Helpdesk
8.4
Freshdesk
8.0
TeamSupport
8.6
Products and Version Tracking
LiveAgent
8.8
Vision Helpdesk
8.9
Freshdesk
8.3
TeamSupport
8.6
Call Scripting
LiveAgent
8.8
Vision Helpdesk
9.2
Freshdesk
8.2
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
LiveAgent
8.7
Vision Helpdesk
9.0
Freshdesk
8.4
TeamSupport
Not enough data available
Self Service/Community
Forums
LiveAgent
8.7
Vision Helpdesk
8.7
Freshdesk
8.3
TeamSupport
8.3
Knowledge Base
LiveAgent
8.6
Vision Helpdesk
9.3
Freshdesk
8.5
TeamSupport
8.4
Ideas/Feedback
LiveAgent
8.8
Vision Helpdesk
9.1
Freshdesk
8.3
TeamSupport
8.4
Q&A
LiveAgent
8.8
Vision Helpdesk
9.4
Freshdesk
8.5
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
LiveAgent
8.7
Vision Helpdesk
Not enough data available
Freshdesk
8.2
TeamSupport
Not enough data available
Reporting
LiveAgent
8.6
Vision Helpdesk
8.9
Freshdesk
7.9
TeamSupport
8.3
Dashboards
LiveAgent
8.8
Vision Helpdesk
9.1
Freshdesk
8.2
TeamSupport
8.6
Platform
Mobile User Support
LiveAgent
8.0
Vision Helpdesk
8.9
Freshdesk
8.1
TeamSupport
7.4
ITIL Compliance
LiveAgent
8.7
Vision Helpdesk
9.2
Freshdesk
8.3
TeamSupport
Not enough data available
Customization
LiveAgent
8.5
Vision Helpdesk
8.1
Freshdesk
8.0
TeamSupport
8.4
User, Role, and Access Management
LiveAgent
8.7
Vision Helpdesk
9.0
Freshdesk
8.5
TeamSupport
8.7
Internationalization
LiveAgent
8.7
Vision Helpdesk
8.7
Freshdesk
8.1
TeamSupport
7.9
Performance & Reliability
LiveAgent
9.0
Vision Helpdesk
9.2
Freshdesk
8.8
TeamSupport
8.7
Integration APIs
LiveAgent
8.5
Vision Helpdesk
8.8
Freshdesk
8.2
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.8%
60.4%
52.6%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.9%
29.2%
36.3%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.4%
10.4%
11.1%
12.2%
LiveAgent
Small-Business
61.8%
Mid-Market
24.9%
Enterprise
13.4%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
12.8%
Non-Profit Organization Management
25.0%
Information Technology and Services
19.7%
Computer Software
27.8%
 
Computer Software
7.2%
Information Technology and Services
14.6%
Computer Software
13.3%
Information Technology and Services
21.0%
 
Internet
5.8%
Internet
12.5%
Internet
5.6%
Internet
4.8%
 
Retail
4.9%
Individual & Family Services
4.2%
Education Management
3.9%
Financial Services
4.4%
 
Marketing and Advertising
3.9%
Education Management
4.2%
Marketing and Advertising
3.2%
Hospitality
3.9%
 
Other
65.5%
Other
39.6%
Other
54.3%
Other
38.2%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.3%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.3%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

G2 User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

Chat is awful, searching in a KB database isn't good.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

The learning curve to use platform is a bit more cumbersome than others I've used

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User

Chat is awful, searching in a KB database isn't good.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Request More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk
 
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Vision Helpdesk
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Freshdesk
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TeamSupport
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