Compare LiveAgent vs Userlane

See this
comparison of LiveAgent vs. Userlane
based on data from user reviews. LiveAgent rates 4.5/5 stars with 1,024 reviews. Userlane rates 4.8/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$15/month
User Seat
 
Free Trial
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Userlane
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
9.2
Ease of Use
Ease of Use
9.0
9.0
Ease of Setup
Ease of Setup
8.7
8.9
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
9.1
10.0
Ease of Doing Business With
Ease of Doing Business With
9.1
10.0
Product Direction (% positive)
Product Direction (% positive)
9.0
10.0
Meets Requirements
LiveAgent
8.8
Userlane
9.2
Ease of Use
LiveAgent
9.0
Userlane
9.0
Ease of Setup
LiveAgent
8.7
Userlane
8.9
Ease of Admin
LiveAgent
8.9
Userlane
9.2
Quality of Support
LiveAgent
9.1
Userlane
10.0
Ease of Doing Business With
LiveAgent
9.1
Userlane
10.0
Product Direction (% positive)
LiveAgent
9.0
Userlane
10.0

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
Userlane
Not enough data available
Searchable Articles
LiveAgent
9.0
Userlane
Not enough data available
Community Forums
LiveAgent
8.9
Userlane
Not enough data available
Interactive FAQs & Forums
LiveAgent
8.9
Userlane
Not enough data available
Interaction
Web Portals
LiveAgent
9.0
Userlane
Not enough data available
Forum to Reponse
LiveAgent
9.0
Userlane
Not enough data available
Tickets and Tagging
LiveAgent
9.2
Userlane
Not enough data available
Live Chat
LiveAgent
9.4
Userlane
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
25.0%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.9%
0%
LiveAgent
Small-Business
62.1%
Mid-Market
25.0%
Enterprise
12.9%
Userlane
Small-Business
42.9%
Mid-Market
57.1%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
12.8%
Computer Software
71.4%
 
Computer Software
7.1%
Marketing and Advertising
14.3%
 
Internet
5.7%
Automotive
14.3%
 
Retail
4.9%
 
Marketing and Advertising
4.1%
 
Other
65.4%
Other
0.0%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
4.9%
Marketing and Advertising
4.1%
Other
65.4%
Userlane
Computer Software
71.4%
Marketing and Advertising
14.3%
Automotive
14.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Administrator in Computer Software

- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

The help documents are hard to find and not as clear as they could be.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Administrator

The help documents are hard to find and not as clear as they could be.

Userlane
Most Helpful Favorable Review
Administrator in Computer Software

- easy to install, implement and maintain - no technical hurdles - customizable - great customer support - regular releases of new features - great user experience - users get in-app interactive help on the spot - improves user engagement and user...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Userlane
No videos provided

Downloads

 No downloads provided
LiveAgent
Userlane
No downloads provided
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