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Compare LiveAgent, Track-It!, and TeamSupport

Pricing

 
All-inclusive
$39/month
User Seat
Support Desk
$50
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Enterprise
$65
/ agent / month billed annually
 
Ticket
$9/month
User Seat
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.6
Ease of Use
Ease of Use
9.0
7.8
8.6
Ease of Setup
Ease of Setup
8.7
7.3
8.3
Ease of Admin
Ease of Admin
8.9
7.8
8.7
Quality of Support
Quality of Support
9.1
7.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.1
7.9
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
9.0
Meets Requirements
LiveAgent
8.8
Track-It!
7.7
TeamSupport
8.6
Ease of Use
LiveAgent
9.0
Track-It!
7.8
TeamSupport
8.6
Ease of Setup
LiveAgent
8.7
Track-It!
7.3
TeamSupport
8.3
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
TeamSupport
8.7
Quality of Support
LiveAgent
9.1
Track-It!
7.7
TeamSupport
8.8
Ease of Doing Business With
LiveAgent
9.1
Track-It!
7.9
TeamSupport
9.2
Product Direction (% positive)
LiveAgent
9.0
Track-It!
5.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
Track-It!
7.1
TeamSupport
8.3
Searchable Articles
LiveAgent
9.0
Track-It!
6.7
TeamSupport
8.3
Community Forums
LiveAgent
9.0
Track-It!
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
LiveAgent
8.9
Track-It!
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
LiveAgent
9.0
Track-It!
7.6
TeamSupport
8.7
Forum to Reponse
LiveAgent
9.1
Track-It!
6.9
TeamSupport
8.4
Tickets and Tagging
LiveAgent
9.3
Track-It!
8.5
TeamSupport
8.8
Live Chat
LiveAgent
9.4
Track-It!
6.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.6%
12.0%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.3%
56.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
32.0%
11.8%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
12.6%
Information Technology and Services
13.5%
Computer Software
26.7%
 
Computer Software
7.4%
Hospital & Health Care
9.4%
Information Technology and Services
21.0%
 
Internet
5.6%
Higher Education
7.3%
Internet
5.7%
 
Retail
4.5%
Utilities
5.2%
Financial Services
4.4%
 
Marketing and Advertising
4.2%
Law Practice
5.2%
Hospitality
3.7%
 
Other
65.8%
Other
59.4%
Other
38.5%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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