Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveAgent, Track-It!, and LiveChat

Pricing

 
All-inclusive
$39/month
User Seat
Starter
$16
per seat / month
 
Ticket+Chat
$29/month
User Seat
Team
$33
per seat / month
 
Ticket
$9/month
User Seat
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial Unavailable
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
9.1
Ease of Use
Ease of Use
9.0
7.8
9.4
Ease of Setup
Ease of Setup
8.7
7.3
9.1
Ease of Admin
Ease of Admin
8.9
7.8
9.2
Quality of Support
Quality of Support
9.1
7.7
9.1
Ease of Doing Business With
Ease of Doing Business With
9.1
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
8.4
Meets Requirements
LiveAgent
8.8
Track-It!
7.7
LiveChat
9.1
Ease of Use
LiveAgent
9.0
Track-It!
7.8
LiveChat
9.4
Ease of Setup
LiveAgent
8.7
Track-It!
7.3
LiveChat
9.1
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
LiveChat
9.2
Quality of Support
LiveAgent
9.1
Track-It!
7.7
LiveChat
9.1
Ease of Doing Business With
LiveAgent
9.1
Track-It!
7.9
LiveChat
9.1
Product Direction (% positive)
LiveAgent
9.0
Track-It!
5.6
LiveChat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.5%
12.0%
47.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.4%
56.0%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
32.0%
16.6%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
47.7%
Mid-Market
35.6%
Enterprise
16.6%

Reviewers' Industry

 
Information Technology and Services
12.6%
Information Technology and Services
13.5%
Computer Software
9.5%
 
Computer Software
7.4%
Hospital & Health Care
9.4%
Information Technology and Services
8.2%
 
Internet
5.6%
Higher Education
7.3%
Retail
4.9%
 
Retail
4.5%
Utilities
5.2%
Internet
4.9%
 
Marketing and Advertising
4.2%
Law Practice
5.2%
Telecommunications
3.2%
 
Other
65.7%
Other
59.4%
Other
69.3%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.2%
Retail
4.9%
Internet
4.9%
Telecommunications
3.2%
Other
69.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Information Technology and Services

It’s not a separate app you can download and remained logged into all day if you are responsible to be on chat that day.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

LiveAgent
Track-It!
No downloads provided
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LiveChat
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