Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare LiveAgent, Track-It!, and Intercom

Pricing

 
All-inclusive
$39/month
User Seat
Engage
$53
starting from
 
Ticket+Chat
$29/month
User Seat
Respond
$53
starting from
 
Ticket
$9/month
User Seat
Educate
$49
monthly flat rate
 
Free Trial
Free Trial Unavailable
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.6
Ease of Use
Ease of Use
9.0
7.8
8.7
Ease of Setup
Ease of Setup
8.7
7.3
8.3
Ease of Admin
Ease of Admin
8.9
7.8
8.7
Quality of Support
Quality of Support
9.1
7.7
8.5
Ease of Doing Business With
Ease of Doing Business With
9.1
7.9
8.8
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
8.4
Meets Requirements
LiveAgent
8.8
Track-It!
7.7
Intercom
8.6
Ease of Use
LiveAgent
9.0
Track-It!
7.8
Intercom
8.7
Ease of Setup
LiveAgent
8.7
Track-It!
7.3
Intercom
8.3
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
Intercom
8.7
Quality of Support
LiveAgent
9.1
Track-It!
7.7
Intercom
8.5
Ease of Doing Business With
LiveAgent
9.1
Track-It!
7.9
Intercom
8.8
Product Direction (% positive)
LiveAgent
9.0
Track-It!
5.6
Intercom
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.5%
12.0%
68.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.4%
56.0%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
32.0%
4.1%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Intercom
Small-Business
68.6%
Mid-Market
27.3%
Enterprise
4.1%

Reviewers' Industry

 
Information Technology and Services
12.6%
Information Technology and Services
13.5%
Computer Software
24.5%
 
Computer Software
7.4%
Hospital & Health Care
9.4%
Internet
16.8%
 
Internet
5.6%
Higher Education
7.3%
Information Technology and Services
14.9%
 
Retail
4.5%
Utilities
5.2%
Marketing and Advertising
6.9%
 
Marketing and Advertising
4.2%
Law Practice
5.2%
Education Management
2.0%
 
Other
65.8%
Other
59.4%
Other
35.0%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Intercom
Computer Software
24.5%
Internet
16.8%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Haven't used it enough to identify what I actively dislike.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

Request More InformationRequest More InformationAsk Intercom a QuestionContact Intercom
Add Product
LiveAgent
LiveAgent
Track-It!
Track-It!
Intercom
Intercom
Optimized for quick response