Compare LiveAgent, Track-It!, Freshdesk, and Zoho Desk

Pricing

 
All-inclusive
$39/month
User Seat
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Ticket+Chat
$29/month
User Seat
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Ticket
$15/month
User Seat
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.5
8.7
Ease of Use
Ease of Use
9.0
7.8
8.8
8.5
Ease of Setup
Ease of Setup
8.7
7.3
8.6
8.1
Ease of Admin
Ease of Admin
8.9
7.8
8.7
8.4
Quality of Support
Quality of Support
9.1
7.7
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.1
7.9
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
8.7
8.7
Meets Requirements
LiveAgent
8.8
Track-It!
7.7
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
LiveAgent
9.0
Track-It!
7.8
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
LiveAgent
8.7
Track-It!
7.3
Freshdesk
8.6
Zoho Desk
8.1
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
LiveAgent
9.1
Track-It!
7.7
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
LiveAgent
9.1
Track-It!
7.9
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
LiveAgent
9.0
Track-It!
5.6
Freshdesk
8.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
Track-It!
7.1
Freshdesk
8.8
Zoho Desk
8.7
Searchable Articles
LiveAgent
9.0
Track-It!
6.7
Freshdesk
8.6
Zoho Desk
8.7
Community Forums
LiveAgent
9.0
Track-It!
Not enough data available
Freshdesk
8.5
Zoho Desk
8.4
Interactive FAQs & Forums
LiveAgent
9.0
Track-It!
Not enough data available
Freshdesk
8.5
Zoho Desk
8.6
Interaction
Web Portals
LiveAgent
9.1
Track-It!
7.6
Freshdesk
7.2
Zoho Desk
8.6
Forum to Reponse
LiveAgent
9.1
Track-It!
6.9
Freshdesk
8.5
Zoho Desk
8.5
Tickets and Tagging
LiveAgent
9.3
Track-It!
8.5
Freshdesk
8.8
Zoho Desk
8.8
Live Chat
LiveAgent
9.4
Track-It!
6.9
Freshdesk
8.8
Zoho Desk
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.0%
12.0%
52.5%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.7%
56.0%
36.6%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
32.0%
10.9%
5.6%
LiveAgent
Small-Business
62.0%
Mid-Market
24.7%
Enterprise
13.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
12.5%
Information Technology and Services
13.5%
Information Technology and Services
20.4%
Information Technology and Services
23.4%
 
Computer Software
7.4%
Hospital & Health Care
9.4%
Computer Software
13.9%
Computer Software
10.5%
 
Internet
5.5%
Higher Education
7.3%
Internet
5.8%
Telecommunications
3.9%
 
Retail
4.5%
Utilities
5.2%
Education Management
3.7%
Internet
3.9%
 
Marketing and Advertising
4.1%
Law Practice
5.2%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
65.9%
Other
59.4%
Other
52.9%
Other
54.5%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
65.9%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User

Not being able to change the volume and sound of the notification tone. Being "punished" for logging off during my lunch break

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
Freshdesk
Zoho Desk

Downloads

LiveAgent
Track-It!
No downloads provided
Zoho Desk
No downloads provided
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Track-It!
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Zoho Desk
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