Compare LiveAgent, Track-It!, Freshdesk, and Zendesk Support

Pricing

 
All-inclusive
$39/month
User Seat
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Ticket+Chat
$29/month
User Seat
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Ticket
$15/month
User Seat
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.5
8.7
Ease of Use
Ease of Use
9.0
7.8
8.8
8.6
Ease of Setup
Ease of Setup
8.7
7.3
8.6
8.2
Ease of Admin
Ease of Admin
8.9
7.8
8.7
8.3
Quality of Support
Quality of Support
9.1
7.7
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.1
7.9
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
8.7
7.6
Meets Requirements
LiveAgent
8.8
Track-It!
7.7
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
LiveAgent
9.0
Track-It!
7.8
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
LiveAgent
8.7
Track-It!
7.3
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
LiveAgent
9.1
Track-It!
7.7
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
LiveAgent
9.1
Track-It!
7.9
Freshdesk
8.9
Zendesk Support
8.4
Product Direction (% positive)
LiveAgent
9.0
Track-It!
5.6
Freshdesk
8.7
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
Track-It!
7.1
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
LiveAgent
9.0
Track-It!
6.7
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
LiveAgent
9.0
Track-It!
Not enough data available
Freshdesk
8.5
Zendesk Support
8.3
Interactive FAQs & Forums
LiveAgent
9.0
Track-It!
Not enough data available
Freshdesk
8.5
Zendesk Support
8.3
Interaction
Web Portals
LiveAgent
9.1
Track-It!
7.6
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
LiveAgent
9.1
Track-It!
6.9
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
LiveAgent
9.3
Track-It!
8.5
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
LiveAgent
9.4
Track-It!
6.9
Freshdesk
8.8
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
12.0%
52.5%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.5%
56.0%
36.6%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.4%
32.0%
10.9%
16.8%
LiveAgent
Small-Business
62.1%
Mid-Market
24.5%
Enterprise
13.4%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
12.5%
Information Technology and Services
13.5%
Information Technology and Services
20.4%
Computer Software
17.5%
 
Computer Software
7.4%
Hospital & Health Care
9.4%
Computer Software
13.9%
Information Technology and Services
15.2%
 
Internet
5.5%
Higher Education
7.3%
Internet
5.8%
Internet
9.9%
 
Retail
4.4%
Utilities
5.2%
Education Management
3.7%
Marketing and Advertising
4.7%
 
Marketing and Advertising
4.2%
Law Practice
5.2%
E-Learning
3.4%
Retail
3.5%
 
Other
66.0%
Other
59.4%
Other
52.8%
Other
49.2%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.4%
Marketing and Advertising
4.2%
Other
66.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Kikne S.
User

Not very attractive visually but honestly wi get the work done

Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kikne S.
User

Not very attractive visually but honestly wi get the work done

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

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No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

LiveAgent
Track-It!
No downloads provided
Zendesk Support
No downloads provided
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