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Compare LiveAgent, Track-It!, Freshdesk, and TeamSupport

Pricing

 
Ticket
$9/month
User Seat
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
All-inclusive
$39/month
User Seat
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Ticket+Chat
$29/month
User Seat
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
LiveAgent
Ticket
$9/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.5
8.6
Ease of Use
Ease of Use
9.0
7.8
8.8
8.6
Ease of Setup
Ease of Setup
8.7
7.3
8.6
8.3
Ease of Admin
Ease of Admin
8.9
7.8
8.7
8.7
Quality of Support
Quality of Support
9.1
7.7
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.1
7.9
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
8.6
9.0
Meets Requirements
LiveAgent
8.8
Track-It!
7.7
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
LiveAgent
9.0
Track-It!
7.8
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
LiveAgent
8.7
Track-It!
7.3
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
LiveAgent
9.1
Track-It!
7.7
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
LiveAgent
9.1
Track-It!
7.9
Freshdesk
8.9
TeamSupport
9.2
Product Direction (% positive)
LiveAgent
9.0
Track-It!
5.6
Freshdesk
8.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
Track-It!
7.1
Freshdesk
8.8
TeamSupport
8.3
Searchable Articles
LiveAgent
9.0
Track-It!
6.7
Freshdesk
8.6
TeamSupport
8.3
Community Forums
LiveAgent
9.0
Track-It!
Not enough data available
Freshdesk
8.4
TeamSupport
8.0
Interactive FAQs & Forums
LiveAgent
8.9
Track-It!
Not enough data available
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
LiveAgent
9.1
Track-It!
7.6
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
LiveAgent
9.1
Track-It!
6.9
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
LiveAgent
9.3
Track-It!
8.5
Freshdesk
8.8
TeamSupport
8.8
Live Chat
LiveAgent
9.4
Track-It!
6.9
Freshdesk
8.8
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.5%
12.0%
52.7%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.4%
56.0%
36.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.1%
32.0%
10.9%
11.8%
LiveAgent
Small-Business
62.5%
Mid-Market
24.4%
Enterprise
13.1%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
12.6%
Information Technology and Services
13.5%
Information Technology and Services
20.4%
Computer Software
26.7%
 
Computer Software
7.4%
Hospital & Health Care
9.4%
Computer Software
13.9%
Information Technology and Services
21.0%
 
Internet
5.6%
Higher Education
7.3%
Internet
5.9%
Internet
5.7%
 
Retail
4.5%
Utilities
5.2%
Education Management
3.7%
Financial Services
4.4%
 
Marketing and Advertising
4.2%
Law Practice
5.2%
E-Learning
3.4%
Hospitality
3.7%
 
Other
65.7%
Other
59.4%
Other
52.6%
Other
38.5%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Track-It!
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Freshdesk
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