Compare LiveAgent, Track-It!, Freshdesk, and HappyFox

Pricing

 
Ticket+Chat
$29/month
User Seat
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Ticket
$15/month
User Seat
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
All-inclusive
$39/month
User Seat
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
LiveAgent
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Free Trial
Track-It!
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
8.5
8.9
Ease of Use
Ease of Use
9.0
7.8
8.8
9.3
Ease of Setup
Ease of Setup
8.7
7.3
8.6
8.9
Ease of Admin
Ease of Admin
8.9
7.8
8.7
9.1
Quality of Support
Quality of Support
9.1
7.7
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.1
7.9
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
9.0
5.6
8.7
9.2
Meets Requirements
LiveAgent
8.8
Track-It!
7.7
Freshdesk
8.5
HappyFox
8.9
Ease of Use
LiveAgent
9.0
Track-It!
7.8
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
LiveAgent
8.7
Track-It!
7.3
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
LiveAgent
8.9
Track-It!
7.8
Freshdesk
8.7
HappyFox
9.1
Quality of Support
LiveAgent
9.1
Track-It!
7.7
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
LiveAgent
9.1
Track-It!
7.9
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
LiveAgent
9.0
Track-It!
5.6
Freshdesk
8.7
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
LiveAgent
9.1
Track-It!
7.1
Freshdesk
8.8
HappyFox
8.6
Searchable Articles
LiveAgent
9.0
Track-It!
6.7
Freshdesk
8.6
HappyFox
8.9
Community Forums
LiveAgent
9.0
Track-It!
Not enough data available
Freshdesk
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
LiveAgent
9.0
Track-It!
Not enough data available
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
LiveAgent
9.1
Track-It!
7.6
Freshdesk
7.2
HappyFox
7.7
Forum to Reponse
LiveAgent
9.1
Track-It!
6.9
Freshdesk
8.5
HappyFox
8.2
Tickets and Tagging
LiveAgent
9.3
Track-It!
8.5
Freshdesk
8.8
HappyFox
9.4
Live Chat
LiveAgent
9.4
Track-It!
6.9
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
12.0%
52.4%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.6%
56.0%
36.7%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
32.0%
10.9%
15.2%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Information Technology and Services
12.5%
Information Technology and Services
13.5%
Information Technology and Services
20.4%
Information Technology and Services
14.6%
 
Computer Software
7.4%
Hospital & Health Care
9.4%
Computer Software
13.9%
Computer Software
12.0%
 
Internet
5.5%
Higher Education
7.3%
Internet
5.8%
Higher Education
6.3%
 
Retail
4.5%
Utilities
5.2%
Education Management
3.7%
Real Estate
3.8%
 
Marketing and Advertising
4.1%
Law Practice
5.2%
E-Learning
3.4%
Education Management
3.8%
 
Other
66.0%
Other
59.4%
Other
52.9%
Other
59.5%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Track-It!
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

LiveAgent
Track-It!
No downloads provided
HappyFox
No downloads provided
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