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Compare LiveAgent and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Per Month
LiveAgent
Star Rating
(1,530)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansTidio
Star Rating
(1,852)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansLiveAgent vs Tidio
When assessing the two solutions, reviewers found Tidio easier to use, set up, and administer. Reviewers also preferred doing business with Tidio overall.
- Reviewers felt that Tidio meets the needs of their business better than LiveAgent.
- When comparing quality of ongoing product support, reviewers felt that Tidio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Tidio over LiveAgent.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
LiveAgent
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.9
1,293
9.1
1,302
Ease of Use
8.9
1,298
9.3
1,320
Ease of Setup
8.7
861
9.2
1,060
Ease of Admin
8.9
845
9.2
947
Quality of Support
9.1
1,232
9.2
1,136
Has the product been a good partner in doing business?
9.1
821
9.2
897
Product Direction (% positive)
8.9
1,257
9.2
1,170
Features by Category
Ticket and Case Management
9.0
777
|
Verified
8.5
83
9.0
775
|
Verified
8.4
81
8.7
756
|
Verified
8.4
87
8.8
712
|
Verified
8.6
88
8.6
573
|
Verified
7.9
71
8.7
701
|
Verified
8.6
80
8.9
715
|
Verified
8.2
75
8.6
442
|
Verified
8.4
75
Generative AI
8.2
30
7.2
46
8.1
30
6.9
44
Agentic AI - Help Desk
9.3
7
7.0
15
9.3
7
7.1
15
9.3
7
7.0
15
Communication Channels
8.7
652
|
Verified
8.7
80
9.0
715
|
Verified
8.7
78
9.1
694
|
Verified
9.2
87
8.6
537
|
Verified
8.0
73
8.7
379
|
Verified
7.2
68
Platform
7.9
413
|
Verified
8.8
104
8.4
664
|
Verified
8.9
718
|
Verified
8.7
526
|
Verified
9.0
109
8.6
377
|
Verified
8.7
110
8.5
647
|
Verified
8.2
94
8.8
694
|
Verified
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
5
8.0
57
8.3
5
8.1
56
8.3
5
Feature Not Available
Design
8.0
5
8.4
55
8.7
5
7.6
56
8.7
5
8.0
56
8.7
5
8.2
55
8.3
5
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.3
6
8.7
495
8.6
6
8.8
487
8.9
6
8.8
486
8.9
6
8.7
470
8.3
5
8.7
427
Platform
9.4
6
9.3
506
9.4
6
8.8
456
8.9
6
8.7
456
8.6
6
8.7
452
Not enough data
8.3
352
8.9
6
8.7
404
8.9
6
8.9
467
Generative AI
8.1
6
8.0
128
8.3
6
8.1
125
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
8.6
22
7.8
82
8.0
23
7.4
79
7.7
22
7.2
80
Communication
9.3
485
|
Verified
9.3
748
|
Verified
9.0
489
|
Verified
9.1
752
|
Verified
8.9
376
|
Verified
8.5
540
9.0
374
|
Verified
9.1
648
|
Verified
8.8
61
8.5
482
|
Verified
Internal Use
8.4
664
|
Verified
8.9
718
|
Verified
9.1
422
|
Verified
9.0
615
|
Verified
8.5
55
8.8
610
|
Verified
8.9
403
|
Verified
8.6
583
|
Verified
9.1
384
|
Verified
8.8
567
|
Verified
8.9
382
|
Verified
8.7
593
|
Verified
Generative AI
7.8
17
8.1
54
Self-Service Experience
9.1
322
8.7
90
8.9
305
8.8
81
8.9
273
8.7
26
8.1
41
8.8
87
8.3
45
8.9
88
Self-Service Platform
8.6
45
8.7
90
8.3
46
9.0
94
7.4
41
8.8
88
8.7
43
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(tied score)
13
7.9(tied score)
26
7.9(tied score)
13
7.9(tied score)
26
Process
9.0(won by 0.8)
56
8.2
46
9.3(won by 0.8)
252
8.5
48
9.1(won by 0.7)
196
8.4
43
Channels
9.3(won by 0.4)
248
8.9
49
9.0(won by 0.1)
232
8.9
50
9.3
249
9.4(won by 0.1)
51
9.1(won by 1.0)
186
8.1
43
Feature Not Available
8.6(won by default)
43
Insight
9.0(won by 0.5)
174
8.5
42
9.0(won by 0.7)
222
8.3
46
9.2(won by 0.1)
220
9.1
51
9.3(won by 0.1)
225
9.2
41
Generative AI
8.0
14
5.2
7
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Tidio are categorized as Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
LiveAgent is categorized as Feedback Analytics, Complaint Management, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Chatbots, Conversational Marketing, E-Commerce Tools, Customer Service Automation, and Digital Adoption Platform
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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